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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,991 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
South Dakota
1 review
0 helpful votes
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Good collection of clothing
August 26, 2016

I like this shop for I always can find some amazing bargains. I am buying every time more items than in the other shops, all are good quality. They really have superb customer service and I am stunned by their products. Just awesome!

Date of experience: July 25, 2016
GB
2 reviews
2 helpful votes
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Disgusting
May 11, 2016

Here we go again. OK so i ordered two dresses from Modlily.com, received them yesterday one of the dresses has a massive hole on the side. This is absolutely disgusting they be talking people's money and sending them things. I'm not even gonna talk about the fact that the their clothes looks beautiful on their website but horrible in real life. But $#*! that. How the can you send someone a dress with hole in it? I'm bloody DISAPPOINTED fake $#*! website they should get sued

Date of experience: May 11, 2016
Sofia M. Modlily Rep
over a year old

Hi Rose,
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Guernsey
1 review
3 helpful votes
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Being told to 'wait more patiently' from anyone in the customer service industry is THE worst possible way to respond to a complaint.
I ended up waiting over 2 months for a dress - which never came - and didn't have a working tracking order, in fact it told me my package was untraceable, or non-existent. The poor english-spoken customer service team then continually respond to my emails with 'your package is on it's way, please wait more patiently.' They ignored my request for a refund 3 times even when I threatened to get trading standards involved.

Hands down the worst customer service I have ever encountered. I would strongly advise anyone who is shopping with them in the future to IGNORE their low pricing and shop somewhere where their reviews are above 2 stars. Abysmal!

Date of experience: October 17, 2015
Utah
1 review
41 helpful votes
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I fell in love with the ad for the geometric swimsuit as I have shown to the far right of my pictures (click bait). I received very faded material that doesn't match the blackness of the bottoms. There is a distinct orange mark that didn't show on the original picture. Best yet, it wasn't even hemmed! I've got it marked and taped up and thought I should at least tell everyone about my rip off purchase before I get sewing!

+2
Date of experience: September 9, 2019
GB
1 review
0 helpful votes
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Poor Quality
August 1, 2023

Both tops looked great online. However, the quality was very poor and not worth the money. These tops could also be bought on other sites for more than 50% cheaper. I'll not buy from this company again.

Date of experience: July 2, 2023
Georgia
1 review
0 helpful votes
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Cute suit
March 15, 2023

Delivery was fine, came on schedule.
The suit top fits in cup size, but the band around the chest gaps and allows for bottom boob slippage to happen. I love the short bottoms though. Color is vibrant.

Date of experience: March 15, 2023
Australia
1 review
0 helpful votes
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Almost perfect
February 9, 2023

They are polite & reply fast to email enquires. Orders arrive in good time.
I love the clothing I have brought from them, everything fits good except if your buying swimmers the bra area is a little small for your proper size.
Thanks

Date of experience: February 9, 2023
Wisconsin
7 reviews
0 helpful votes
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Cool Offerings
February 16, 2023

I have purchased several items from this company in part due to their great clothing. Not only are the clothes stylish they are reasonably priced. Shipping is done in a timely manner. Overall I like shopping ModLily

Date of experience: February 16, 2023
New York
3 reviews
0 helpful votes
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Great items at great prices
July 5, 2022

This is my third time ordering. So far everything has been great with sizes being true to fit. I had an issue with US$ somehow getting changed to something else. I was able to fix it but as a result I lost one item as out of stock. I then reordered all other 7 items! Can't wait for them to arrive!

Date of experience: July 5, 2022
Texas
1 review
0 helpful votes
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Review
August 26, 2022

Easy to order. Arrival of items took longer than I expected, but everything came. Every fits and looks like the pictures. I am a little disappointed that they are made in China. They seem to be good quality, I haven't washed anything yet.

Date of experience: August 26, 2022
Canada
1 review
1 helpful vote
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Very happy with ordering from Modlily.
October 16, 2021

I ordered 3 different shirts. They were just like the pictures on the website. Vibrant colors and my usual size of Large fit me perfectly. Good quality material and well made. I received them in 2 weeks time. I saw they also have swim suits which I will be ordering shortly from them. Thank you Modlily

Date of experience: October 16, 2021
California
1 review
2 helpful votes
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Awful!
February 1, 2017

Horrible customer service. Orders take forever to arrive, and the quality of the products is very poor.
Trying to get my refund through PayPal. I do not believe that this company has any intention of refunding me.
Hey, Modlily, you truly suck. I will happily spread the word about your terrible company.

Date of experience: February 1, 2017
Minnesota
1 review
3 helpful votes
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Inferior merchandise shipped directly from China. Customer must pay international shipping if unsatisfied and wish to return merchandise. Even with that, they only offer a 60%refund. This website should be shut down as it's apparent many have been victim to their scam. There are places to report their scam. Please take the time to do this.

Date of experience: February 24, 2017
Colorado
1 review
0 helpful votes
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Returns are a problem
April 13, 2023

I do not have an order confirmation, nor was there any order paperwork to so that I could return the dresses. Very pretty but too small for me. White sleeveless Round Neck and 3/4 Sleeve Silver Gray Lace. I would be a happier customer if I can get help returning these for a credit to my credit card. Thank you.

Date of experience: March 14, 2023
Washington
1 review
1 helpful vote
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Lovely items
February 9, 2023

I purchased 3 tops, a pair of leggings and a dress. All are exactly as pictured. The fit is as expected after reading the product info. It did take a bit to receive the items (I'm used to Amazon - a week or less.) But not Too Long. Arrived within the time limit posted. A rather large amount to qualify for free shipping so not sure how often I'll shop here.

Date of experience: February 9, 2023
California
1 review
0 helpful votes
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Customer Service
August 27, 2022

This was my first experience with ModLily. I purchased a swimsuit, but unfortunately it didn't fit. Renee was the customer service rep who assisted me in returning the purchase. She promptly replied to my inquiry and made the return simple and easy. All companies should have such an easy process. Thank you.

Date of experience: August 27, 2022
New York
1 review
0 helpful votes
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Good prices
July 25, 2017

To my surprise the quality is great especially considering how good the prices are. I've had no problems and will be ordering again. I get tons of compliments and people asking where I got it from. I totally recommend... enjoy your shopping.

Date of experience: July 25, 2017
France
1 review
0 helpful votes
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My experience with modlily.com was very pleasing. I liked their collection very much. They have been quick to deliver the product that I ordered. I will definitely be a repeat customer and highly recommend this site.

Date of experience: July 14, 2016
California
1 review
2 helpful votes
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Scam company
January 9, 2017

Would give a 0 if I could. Like the other reviewers, the styles and price are indeed too good to be true. They are not. This Chinese company does not use current U. S sizes. Clothing terrible quality and sizes completely unpredictable. I'm glad it was dirt cheap that I didn't loose too much money.

Date of experience: January 9, 2017
Georgia
1 review
4 helpful votes
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I also bought on impulse from an ad in Facebook, the item arrived but didn't look anything like the picture, is poorly made, and has thread that looks like fish line sticking out in several places. The company advertises 30 day return policy, but to ship back to China costs more than the clothing purchased.

Date of experience: January 5, 2017