I needed to cancel an order after 24 hrs because I wanted more merchandise that would qualify me for free expedited shipping. I submitted a ticket and after a couple of messages back and forth, the order was cancelled and I rec'd a credit applied to my credit card within a few days of my request. The merchandise was all very nice. I ordered everything by the measurements supplied and both plus size bathing suits fit perfectly but the regular size items were all at least 1 size too big.