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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,990 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Florida
1 review
13 helpful votes
Follow aliyyah A.
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Scam stay away... dont waste your money, cheaply made in china and the company is worth millions selling this stuff all over the world. They need to be arrested and the key thrown away... Run Fast don't look back! Wish I could give no stars!

Date of experience: January 16, 2017
Pennsylvania
1 review
13 helpful votes
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Two weeks wasted trying to get a refund. Finally got an address to return the item to, but they want it sent with no signature required. Sounds fishy to me. Why can't I get proof that they receive the item? Anticipating that this will never be resolved. Don't bother buying from Modlily. Nothing but a hassle and waste of money. 5 star reviews on here are fake. Look at the dates. They post their own 5 star reviews.

Date of experience: October 12, 2017
Sofia M. Modlily Rep
over a year old

Dear Tina K.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.


Keep your money and buy in the USA
October 10, 2017
Previous review

Poor quality clothing and you can't return anything. I received a top made of flimsy fabric and stringy lace. I asked where to return it and it can't be returned. They offer a few dollars instead of a full refund saying that they are saving me money. Seriously? Infuriating customer service. Don't waste you time and money!

Date of experience: October 10, 2017
New York
3 reviews
3 helpful votes
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Scammers
January 31, 2023

I placed an order in November. After the noted delivery date passed, I followed up on its status. From that moment on, Modlily started to be evasive. First, there was an unexpected delay, and promised delivery within couple of days. When that deadline came and went, then they started to push the date further back. I was supposed to receive the goods on 12/9, which of course they immediately collected the charges for. When I told them Ithat I'll dispute the charge, they declared the order was shipped. However, when I track the order, aside that it's stationary since 12/13, the Post Office tracker said my information doesn't match their record. So this entire month and a half waiting was just to buy them time to clear the charge. This is one of the worst form of crime that these chinese manufacturers are well known for.

Date of experience: January 1, 2023
California
1 review
6 helpful votes
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Don't BUY!
May 8, 2019

Wish I would have read reviews! Will never buy from sponsored ads on social media again.
They denied my return saying items damaged and worn, which is CRAP! Their ticket return process is complicated, and live chat is non existent.
Don't order! Will try and reverse charges from credit card, but lesson learned, a $60 dollars lesson.

Date of experience: May 8, 2019
Georgia
2 reviews
3 helpful votes
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Modlilly/Scamlilly
March 7, 2017

This is a scam company unloading poor quality merchandise. Web site offers a 1-800 phone # for customer service which is a non working number. Returns are not an option. You basically just made a donation to this "company."! All communication is with people in China. No American affiliation or distribution center. Don't buy from this company!

Date of experience: March 7, 2017
Texas
1 review
0 helpful votes
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Satisfied Customer
July 5, 2023

My items were delivered in a timely manner. I was very satisfied with the fit and quality of the bathing suits. There were so many styles to chose from which made it hard to narrow down to 3! Good problem

Date of experience: July 5, 2023
GB
1 review
1 helpful vote
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Delay in delivery
January 28, 2023

Items did not appear when expected, constant internet chat with the company to try and resolve. Eventually products arrived, but one had to be returned for different size and one as it didn't suit.
Expense of return is very high. No sign of refund or replacement items as yet.

Date of experience: December 29, 2022
Utah
1 review
0 helpful votes
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Fine clothing at affordable price.
March 8, 2023

Order came weeks before anticipated. Beautiful fabrics and great fit. I loved every item of the many that I ordered. Colors were as bright as advertised.
I would like to have had a smaller size option on some of them.

Date of experience: March 8, 2023
Oklahoma
4 reviews
1 helpful vote
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NICE swimsuit!
July 28, 2023

Very impressed, surprised with this swimsuit set. I'm 5'3", 115 lbs, 59 yrs old. Suit fits well & its quality is good/nice. Top could be a smidgen larger, it's a bit tighter to pull top on...oh well. I can tell it will be fine & comfortable enough for swimming.

Date of experience: July 28, 2023
New York
1 review
0 helpful votes
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Amizing products
June 29, 2017

Modlily is amazing! It was a great experience with them because all of the products so amazing and affordable. It's absolutely perfect for me. Their quality is amazing, very fast shipping. I have no complaint at all. Love this site!

Date of experience: June 29, 2017
Pennsylvania
1 review
0 helpful votes
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2023 swimsuits
March 24, 2023

I was happy with my purchase. Got 4 swimsuits and all were made very well and wood quality material. The turn around time for receiving my purchase surprised me. I thought it would take a lot longer to get them. They also were true to size. Will order again

Date of experience: March 24, 2023
North Carolina
5 reviews
2 helpful votes
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Lavender shiiirt
January 4, 2022

Easy to order and arrived in short time. Like the big sleeves and lovely color of this shirt. I should have gotten a size smaller but I will keep, just wanted you to know they run large. I usually wear a 16, so got an X-L, should have tried the L. Over all it's a very nice shirt., light weight and long enough, I'm 5'7" so like long shirts. Also an old lady so don't care for the shirts that are short or expose too much skin...

Date of experience: January 4, 2022
Utah
1 review
0 helpful votes
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Wonderful clothing
August 15, 2024
Updated review

I have bought several pieces of clothing, dresses, pants, tops. I have love them all.

Date of experience: August 15, 2024

Wonderful clothing
July 6, 2024
Previous review

I am very pleased with the most of the items I have purchased from your company. There have been a few items that did not fit or wash well. There have only been two items that had this problem and I have purchased several pieces of clothing.

Date of experience: July 6, 2024
New Jersey
1 review
0 helpful votes
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Great service and quality
June 10, 2024

First, it was so easy to order. Then Modly kept me advised every step during shipping all the way to the delivery. Once delivered, I loved my bathing suit even more than the picture.

Date of experience: June 10, 2024
New Jersey
1 review
0 helpful votes
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I placed 3 orders. First order spent weeks "moving through the USPS system". Not something I understand since the seller is in NY and I am in NJ. First order product was exactly what I expected and I loved it. So...I ordered again. Second order also took weeks to arrive. The products were beautiful but didn't fit my "curves" as expected. I contacted them for return information since there were multiple garments to return at $9.99 each. I was hoping for a return agreement with PayPal (how I purchase online goods). No help there. Third order has just shipped (USPS). All ordered days after the arrival of the first order. ModLily products are lovely, but not worth the long wait AND the expensive returns.

Date of experience: March 10, 2023
GB
1 review
27 helpful votes
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Thieving bastards
June 18, 2020

I ordered 3 items in January, finally got them in April. None of them matched descriptions or size horrendous cheap fabric which which can only be described as a fire hazard. I spent $86 and after multiple emails 1 was offered $17 By means of a refund. I was so exasperated I accepted it in June! Stay away from these rip off merchants

Date of experience: June 18, 2020
Canada
3 reviews
14 helpful votes
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Very Pleased
March 7, 2022

ModLily has a lot of very nice items and very good prices. So far, all the orders I've placed with them has completely come in in a reasonable amount of time. I can't comment on customer service since I've never had any reason to deal withe them. Plus, the "commits" posted in each items are from actual shoppers and not hired hand some company use to type up a bunch of positive comments. With Modlily, people post actual pictures of themselves wearing the clothing which is terrific.

Date of experience: March 7, 2022
Pennsylvania
1 review
0 helpful votes
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Easy ordering online
August 9, 2024

Simple, easy ordering online, found what I wanted to order, once done easy checkout page….

Date of experience: August 9, 2024
Puerto Rico
1 review
0 helpful votes
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BAD
July 6, 2023

I made an exchange and they kept it. Now they don't want to return the dresses or the money, and when I contact them online they simply say that they will fix me in 24 hours and that was 4 months ago. Do not buy there it is a hoax.

+1
Date of experience: June 6, 2023
Massachusetts
1 review
1 helpful vote
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Pleasantly Surprised
December 28, 2016

While I loved the design of all of the tops, dresses, etc. on their site the reviews were horrible. I decided to try three pieces fully expecting they either would never come or be tattered and extremely flimsy. While the order did take about a month to actually process, I have to say I really liked the pieces I got. I'm not sure how long they'll last as they are so inexpensive however they are just as represented on the site, nice heavy weight and warm and seem definately worth the price even if they only last one season.

Date of experience: December 28, 2016