The company has garnered a largely negative reputation, with customers frequently expressing dissatisfaction over prolonged shipping times, poor product quality, and misleading advertising. Many reviews highlight issues with returns and refunds, including restocking fees and lack of support from customer service. While a few customers reported positive experiences with order fulfillment and service responsiveness, these instances are overshadowed by widespread complaints of deceptive practices and inadequate communication. Overall, the feedback suggests significant room for improvement in customer service and product reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
I ordered 10 N95 facemask on feb. 21. Here it is March 3rd and I still haven't received my mask. They claimed to have a direct line with the factory and claimed to have a fresh shipment in stock. I see people on here order after me already have their orders. Not at all satisfied with this company. When I reached out to company to see where my order was they basically blew me off and said oh give it 7-16 days. What's funny is my tracking number and my conformation # they gave me UPS ccx ant find in their system and MordernBeyond website cant find my conformation # for my order. Never had suck crappy service in my life. If I could give a negative star I would. Would not recommend thinking about seeing for false advertising
With the current Corona Virus outbreak I went online to check out face mask. This company cleverly advertised a face mask that seemed very high quality. They go through a lengthy explanation with lots of pictures. I ordered the mask on 2/9/20 and received the mask on 3/2/20 from Korea. I received 3 very cheaply made cotton/paper face mask as shown on the picture below. I emailed them to return the item and asked for a full refund. They replied by saying it was a mistake and apologized. They offered only 50% refund which I haven't seen yet. They explained that they won't be able to send the actual product. I read other peoples posting and they all had very similar experiences. This company will not accept any returns or give you a full refund. Since I paid through Paypal I filed a claim. I also filed a complaint with Better Business Bureau.
Good website, quick and easy to order and received very quickly, would not hesitate to use them again.
I ordered surgical masks. They sent me an email saying I had cancelled the order. I never did so nor had any communication with them besides the attempted purchase. Would not order from them.
Very impressed with the great product I received. I ordered a large quantity of N95 masks and was shocked how quickly the entire process took. I had the package on my doorstep within a week and just in time for my travels.
This is the first time we have purchased from ModernBeyond and the process was so simple and the staff was so easy to deal with. We received the shipment and it was packed beautifully! I wish they would have express shipping options.
The first mask purchase exceeded my expectations and this purchase of a second mask order has done the same. This company is as advertised. I'll definitely keep coming back.
Easily processed order, quick turnaround, good products that arrived as described. Customer service excellent, quick to respond to my enquiry and dealt with immediately. Happy with my purchase.
I have ordered three coronavirus face masks with filters but what I got were just three KF94 face masks which're much cheaper. They eventually gave me a 50% refund and said that they were not able to send me the ones I have ordered because their inventory was backordered. But their website shows that they are now offering a special discount for buying three coronavirus face masks. What a coincidence!
Everyone I dealt with at Modern Beyond was very helpful, answering my questions, and providing outstanding service from ordering thru quick delivery of items at a very reasonable price. It looks and operates as if I had bought it new at twice the cost at other stores.
They had exactly what we were looking for at a reasonable price and the customer service was FANTASTIC! They sent an email and called to let me know when my order had shipped and let me know that a signature would be required upon delivery so that I could anticipate being home.
I ordered two N95 face masks at a ridiculous price. It took almost three weeks to get them and when they came they were not N95 masks. I contaced Modern Beyond but no response. The ONLY reason I didn't give the one star is when I contacted them about the status of my delivery they did respond.
Paid about $50 for three N95 face masks. All arrived in a small envelope. Inferior quality. Return address is South Korea - which would be fine but the merchandise is poor quality and nothing like the pix/description on line.
I ordered the N95 mask and received an inferior kf94 masks which can be purchased on line for $8-9. I paid over $60 for two of the N95 masks and when questioned they offered a 50% refund which is totally insufficient. In essence they fraudulently sent me inferior masks hoping I would accept and when caught they dropped the price 50% which still gave them a 100% markup from the inferior masks. DO NOT DEAL WITH THIS COMPANY!
I ordered NF95 face mask at the price of HK$115.10days later I received one NF94 mask instead. $115 for 1 NF94 mask?
My purchase with Modern Beyond was a high quality product at a very good price, delivered in good time. I ordered face masks and some kitchen products. I would purchase from them again.
The masks are advertised as black masks with valves. They are overpriced, cotton masks with a minimal barrier. Absolutely not worth the price. You also are not able to return them in 7 days to South Korea. DO NOT WASTE YOUR MONEY. Go to the hospital for masks.
Received items quickly and shipping communications were good. Quality of items were good. Had problem with 1 item and notified customer service. Within 2 hours the problem was resolved and I received a credit on my account! I will definitely continue buying from them.