The company has garnered a largely negative reputation, with customers frequently expressing dissatisfaction over prolonged shipping times, poor product quality, and misleading advertising. Many reviews highlight issues with returns and refunds, including restocking fees and lack of support from customer service. While a few customers reported positive experiences with order fulfillment and service responsiveness, these instances are overshadowed by widespread complaints of deceptive practices and inadequate communication. Overall, the feedback suggests significant room for improvement in customer service and product reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
This BS company will take your money and good luck seeing your product
They reply to email and will tell you 5 to 8 days, those days pass and will reply with another 5 to 8 days. Three weeks went by and now there saying 8 to 14 days.
I bought grass spray and come to find out it doesn't even contain grass seed
This company needs to shut down just dishonest horrible company.
Modern Beyond is a rip off i order a product over a month ago and no product. They have no phone number so you can speak to someone just email. Please everyone dont give away your money like i did. I order the product for the grass and no shipment sorry.
Just received this pillow after a month and a half. It is nothing like the ad. It is made of totally cheap stuffing and a very thin polyester cover. I would never sleep on this. Do not buy this pillow it is a major scam.!
If you are thinking about the air pillow, just don't. It is filled with a different material than stated, in fact it is probably just cheap poly stuffing. The zip off cover is a very cheap polyester fabric with strings coming out all over. I would not be writing this except they are taking advantage of the fact that so many people have sleep issues. Also you could not possibly get good sleep laying your head on cheap polyester. Also, by the time you receive it they will say your 7 days to return are up. Scam!
I ordered on March 27th. They did not ship my purchase till April 3rd. And it has finally made it to Florida on April 15th. I never order from China so if you dont like it either do not buy from modern beyond!
This business is based out of China. Which is normally fine if they ship the product and speak English. As soon as I tried to cancel the product show shipped. I get to every 3 to 4 business days it'll be here.
I have loaded some screenshots of the actual email correspondence. The last email said that it was at my local post office and should be here within 3-4 business days. Anyone ever wait 4 business days from your local post office to you? I don't care if your in Chicago it doesn't take 4 business days.
This website is scam. It will just take your money and do not deliver products. Please don't shop this website
Ordered from this FRAUD of a COMPANY. Got 1 thing from them and it is a POS after many emails they won't return my emails or REFUND MY MONEY! BEWARE!
Scam. Ordered an ergonomical pillow. Supposes to be supportive and plush. It is limp and covered in cheap material. Contacted them after 5 days (7 day limit for refunds) they responded 2 days later saying I had to send a video of "defect". I wrote back saying it wasn't as described and quoted their "full refund if not 100% satisfied" policy. They wrote back next day saying I had exceeded the 7 day limit and they couldn't refund. Scam.
I ordered several items from this company, I received my order a month later with half of the items missing. I contacted costumer service about the missing items immediately. They replied with this: -"Upon checking your order status, Package has been delivered to... Double check your mailbox. Contact your local post office to see if they have your package"- I thought it was a joke. At this point, I am assuming that I am going to lose my money. Before placing an order from this company, be aware that the items seem to come from China, it takes about a month to arrive. I could not find a phone number in their website (in case you have any problem with the order) I assume that any communication with them is made by email. From my experience, I would think that they don't have a clue what costumers in the US are receiving and I definitively won't buy anything from them again.
They have speeded up the film to make it look good. Had to go back to my karcher. Ordered it coz disabled and thought it would be easier. Doesnt do anything for my driveway. Waiting for response for 4 week now as to how to return very disappointed
Purhased Jet Cleaner 02/22/19 via on line received nothing from your company re: date of having been sent, delay in sending or anything else. You charged my bank $37.98 on 03/25/19
When can I expect my purchase or at least a notification as to shipment date?
Not a great way of doing business
Ordered it a couple months ago and just used it now. It's a great way to get dirt off sidewalks and clean off the patio. I live in the East coast with snow winters and this works good.
I ordered the hydro jet pressure washer and the product worked as described. I received the order on Nov 24 and received about a week later. Customer support was responsive when I emailed about a particular item.
Ordered on 11/29 delevired on 12/29. Tracking number was non existent. Currently requesting to return product for refund. You can get a 5 dollar nozzel at any hardware store to do the same thing
It has been almost a month since I ordered the power jet washer. They gave me a shipping date and then announced that it had been delivered. We never received it and now they told me that it was all a mistake and they would be sending me a new delivery date/shipping date soon... well, that was 4 days ago and I have not heard from them. I think this is a scam. Facebook promotes this jet sprayer. I have asked for a full refund and to cancel the order (if there actually was one!) or I will contact authorities about this scam. Buyer BEWARE!
Took about 1 week to receive my Hydro Jet Power Washer. Saw an ad on Facebook and really needed a power washer to clean the deck. Product was as advertised, no complaints.
This pressure washer is being heavily advertised on Facebook. I bought it at Ollie's for $7.99. It works fine for light cleaning outside, like to blow off leaves from your front porch or wash the car or rinse dirt off your house's siding. It is NOT the same as a regular power washer and the video this company uses to show how powerful it is, is a fake.
They must have it attached to the hose of a regular pressure washer because it CANNOT completely clean dirt of decks and fences. I know. I tried.
If you want a LITTLE extra water pressure from your hose to do light outside cleaning, this will work well, but buy it at Ollie's for $7.99, not the $24.99 they're charging. If you want to pressure wash your house, deck, fences, etc. buy a real pressure washer.