The company has garnered a largely negative reputation, with customers frequently expressing dissatisfaction over prolonged shipping times, poor product quality, and misleading advertising. Many reviews highlight issues with returns and refunds, including restocking fees and lack of support from customer service. While a few customers reported positive experiences with order fulfillment and service responsiveness, these instances are overshadowed by widespread complaints of deceptive practices and inadequate communication. Overall, the feedback suggests significant room for improvement in customer service and product reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
I ordered 4 N95 masks in the middle of February. I am a pediatric nurse practitioner in Maryland. I needed these masks. What was shipped were generic non-N95 masks. I do not know how this company has not been put out of business for their despicable service. I am also reporting to Better Business Bureau. Molly
Modern Beyond took money and gave me bogus tracking. I have emailed customer service with order # six times never responds. Clearly a complete scam. Hope the get shut down at least. Taking advantage of people in a pandemic is no joke.
Ordered grass seed product Feb 24, have received NOTHING. Attempts to get thru to my bank to cancel this fraudulent charge impossible due to this corona mess. Order from these clowns only if you like being ripped off.
I ordered masks which we desperately need for hvac employees based on availability willing to pay more for US availability. They advertise that product is in stock and give a receive date that passes then they tell you it will be 12 more days, behemoth that passes they say another 10 days and still have yet to receive product... they are not housing product as claimed nor will you receive your product as promised. They are shipping manufacturer direct from China, sooo if you can wait months to receive a product you might as well save the money and buy from the Chinese manufacturer directly... I tried for a refund through PayPal but they are useless also they just want you to wait however long to either receive the product or be scammed out of your money... horrible business, dishonest, stay away, you can't do worse.
I ordered some N95 masks and paid top dollar. They never sent them. Then when I complained they sent me some cheap toy masks that were not N95 masks. Total Ripoff. Do not deal with this business.
In February, before we knew how bad this would get, I ordered five N95 masks and five N95 respirators for a total of $142.00. I wish I would have read reviews first, but a friend is the one who sent me the link and I assumed she had vetted the company because her info is usually reliable. Anyway, I received ONLY 5 masks and they were not N-95 masks, but N-94 masks. AND- there were NO respirators. I had paid through Paypal and they said to contact the seller, which I did. I let them know the order was incomplete ( no respirators) and incorrect ( the wrong compliance rating on the mask). They NEVER responded. So, I had to escalate the dispute to a claim through Paypal and they were of no assistance what so ever. They just simply showed tracking from the company that a package was delivered- without any acknowledgement of incorrect or incomplete shipment. The tracking number for both the respirators and the masks was the same- so they should have been in the same package. This company is scamming people and price-gouging.
The N95 masks I received was thin with single layer and cheap appearance. It was totally different from what was promised and what was posted on the website. In addition I had to wait for few weeks after I had had ordered it. It came from Korean instead of US. The mask provides no protection of any kind of bacteria and virus except dust.
This company is trash. The management is trash. The merchandise is trash. DO NOT order from this trash. I
Guarantee you won't get what you order and a refund is out of the question The merchandise comes from Korea, complete with Korean instructions. This trash should be closed. I wish I could find them and deal with them the way I would like to. Not a threat, just a wish. Their ad say s they are located in Pa. That's probably a lie too. I'm gonna post a review every day. Maybe if enough people read them they will stop ordering from this trash.
I ordered 5 N95 masks that took weeks to get, which i understand bc of Coronavirus but they all finally came but cost me 13 a mask and none had a respirator in them! Dont sell if you cant deliver merchandise ordered. I ordered these bc my husband has heart disease and they took advantage of me. I will report this company to everyone i possibly can and tell our local news stations along with BBB. Only gets one star bc i had to give something to these scum bags!
I was recently dumb enough to purchase Modern Beyond's (Face Mask With N95 Filter Ă— 3) from an internet advertisement on Facebook...
The ad showed durable masks with air filter installed, I paid $45 and received 3 extremely cheap spandex masks with no filter, They're made in china and shipped from Korea... You should avoid this scammer site, I can tell you I recieved 3 extremely small, oddly smelling, nearly homemade spandex masks that wouldn't sell for more than 5 cents a piece in America... No exaggeration, They are total garbage.
Save yourself the aggravation as well as your hard earned cash and skip this ridiculous company and their awful dime store products that they are 100% scamming and overcharging Americans.
I have been cheated! I purchased a Magnet that they call a ultra salvage magnet that is supposed to pull something 250 pounds and they sent me something no longer than an inch that is a tiny magnet. I have been cheated. Please look at the enclosed picture and tell me, does this look like it would pull something 250 pounds out of the water? They are out right scammers.
I order five N95 Masks that were falsely advertised on their website as being "Made in USA and shipped from there too." Upon delivery we had to sign for them and they came from So Korea. Sent them several emails, they acknowledged my first email and not the rest of them. Do not give them your business, go somewhere else!
Geraldine Knapp
Do not buy masks from this company! They lie! They are not N95. You will pay 13-15 bucks for a piece of fabric to cover over your face, if it even arrives. It's a scam. America shut them down!
Made an order of masks in Feb. And they provided a tracking number. I waited and tracked shipment for almost three weeks, then it showed delivered by USPS. The address to where it was delivered wasn't mine. As a matter of fact, it was in a different state! After many requests, I finally got a response of only the USPS tracking slip. So I contacted USPS and after a few days, they confirmed that it was delivered to another address, not my own. After many, one a day, emails, there hasn't been any response. I will be contacting the BBB. Please learn this lesson, check reviews before buying from unfamiliar sites.
Ordered 6 N95 face mask for $200. Received 6 cheap cotton mask that are not N95 approved from South Korea. This company should be charged for fraud and price gouging, and should be shut down.
Paid $70 for two, waited for weeks and weeks, and got a set of flimsy masks which would normally be worth about $5 at most hardware stores. Claim that is was NOT from China, yeah sure. From Korea instead. Be warned that these scammers are criminals in their approach. DO NOT BUY THIS CRAP
As many others have posted these guys advertise N95 masks but send cheap cotton face-masks from Korea. They have a ton of fake reviews, even on here of good products, fast delivery etc. THIS IS PURELY A SCAM WEBSITE. DO NOT BUY FROM HERE
Do your self a favor and buy elsewhere... The shipping times are ridiculous and prices are no bargain... Look around, you can do better.
FAR from what I ordered. I ordered reusable N-95 with venting and replaceable filters.
BEWARE do not order from this company EVER!
I ordered 5 N95 masks. I received 5 paper masks that were completely inferior and not what I ordered. I have since read reviews online that this company has substituted paper masks for N95 masks before. I wanted a full refund because theses cheap paper masks are nothing like what I ordered and are not suitable for the purpose of avoiding virus transmission.
They also said on their webpage (no longer up) that the masks were manufactured in Australia and this was clearly a lie too.