Cute clothes crappy site! Don't get sucked in ladies!

If I could give a negative star I would! I had ordered a few dresses from ModCloth in hopes of wearing one to an upcoming wedding. It wasn't until I contacted them that they told me that they were restructuring of their shipping facility that they will not be able to ship my order in time. There was no notice of this at the time of my order and it should have arrived by now if normal. Then when it finally DID arrive it was HALF A DRESS! The entire top was missing... and this isn't a two piece, either! Ladies be very careful of ordering from ModCloth and they just lost a customer!

This is the first time i buy from this site, i bought a swimwear and i love love it, it arrived with in 3 days, the colors is exactly the same as in the photo, and the cut is flattering, surely i will buy from them again.

First off, everything on there site is pretty much out of stock. This is really annoying.

Second I placed my order on 8/5 and I have not received my items yet, or any shipping updates. I go to their help section of their site and I see a notice they are delayed DAYS in shipping because they are changing their system. Um thanks for the notice... and they said a 6 day delay, it's day 7 and they still have not processed my order. I will NOT be ordering from them again.

If I could give a negative star I would! I had ordered a few dresses from ModCloth in hopes of wearing one to an upcoming Awards Ceremony. I just got a notice that due to restructuring of their shipping facility that they will not be able to ship my order in time. There was no notice of this at the time of my order and it should have arrive by now if normal. Ladies be very careful of ordering from ModCloth and they just lost a customer!

I recently ordered 5 dresses during their big clearance sale. BIG mistake since I can't return the clearance items. All of the items are very cheaply made and would barely be worth the 70% off prices. If any of them fit. I ordered everything in the smallest sizes they carry. I'm 5'4" 32B bra, 25" waist, and 35" hips roughly. I checked the sizing chart they provide for each item and according to it all of the items should have fit. Wrong. Only one dress was not too large and it was XXS which is not even on their chart. The busts in all of the dresses were large (I would say you'd need to be a full C or D to flatter) which is not very consistent with a size 0 or XS. The waists were also consistently 2 inches too big or more. 1 in 5 success rate is kind of a bust when the styles I bought usually flatter my frame when ordered from other sites.

Cute clothes online; some of the outfits are ridiculously pricey, but if you shop around enough on the site, there are a few gems. The shipping experience for me is extremely poor so far. I ordered a dress and shoes, and opted to pay more for faster delivery. I believe it was 4 business days. My order was placed in the morning on the 16th. The shipping confirmation was sent to my email on the 19th stating that the order has shipped for delivery, when in actuality, FedEx didn't even pick it up from their facility until the 21st. Once FedEx had everything in transit, it only took 2 days to arrive in my area. Here it is on the 23rd, and according to tracking, it should arrive today. It took three days for them to even process my order and have it READY to be shipped, were very misleading about when it shipped (waited three more days after parcel was ready for shipment for a FedEx pickup instead of... I don't know... taking it to the shipping center?). So in the time it took them to ready my parcel and wait for someone to pick it up, the extra $$ I paid for express shipping were for naught. I will vouch for FedEx delivery any day, as once they picked up my package, it was quite a quick transit to my area, but ModCloth wasting 6 days to even begin the shipping process is pretty lame. I order online from other retailers quite frequently, and do not run into these issues elsewhere.
I should have read the reviews first, because it seems more people have run into problems than not. I cannot attest to the quality of the items just yet, as I haven't even received them.

I also live in Southern Texas.
And to the reviewer calling out others based on their experiences, it sounds a lot like you WORK for ModCloth, and are trying to discredit the bad reviews here.
Final opinion: For me, the shipping is lackluster, waste of money to choose faster shipping options. I wouldn't outwardly tell anyone to stay away just yet, but I wouldn't exactly reccommend, and I would warn them not to waste money because their shipping is lame.

I've ordered a few items from ModCloth over the past year and am very disappointed that they got rid of the free return shipping WITHOUT notifying members! They didn't send out an email or even let customers know about this "update" on their website. So now there are shoppers who are thinking they can return an item, but now can't unless they pay $5.99. I used to love this site, but now I won't shop here again. Shame, too, because there were quite a few other items I was going to order.

I really can't fathom how this site has so many good reviews... you pay $100 for a pair of shoes or a purse that's not leather made out of some disgusting material that smells like plastic, I have ordered 12 different things from shoes, dresses, bags, swimsuits, bras, everything I have ordered has been disappointing except one bra. It takes 2 weeks for anything I order to get here and literally A MONTH to be refunded. Their "details" lie one of my swimsuits said lightly padded, um there wasn't even cups in it like a normal swimsuit it as so cheap and flimsy! Their customer service is absolutely wretched and I am a customer service supervisor. Once I had a $25 off of total order coupon and all swimsuits were on sale %20, note, ALL, and the one I wanted for some reason was the only one not showing up on sale. They offered to give me a %20 off coupon. I said "No, then I cant use my $25 off the swimsuit is supposed to be on sale. Cant you just refund me $13 I would be saving?" They told me they would put in a request about it and were so incredibly rude about it! Your clothes are outrageous already people come on now! I have had nothing but problems with this website.

LOVE their swimwear! And the customer service is excellent! I ordered 2 swimsuits and they arrived right on time. The colors are dazzling and the cut is flattering. However, they were too large.

I still wanted the suits, but they only had 1 of them in a smaller size. The return/ exchange process was very smooth. It had options for each item, allowing me to get a store credit +$5 for one and exchange for the other. After that, though, the suit that was unavailable was restocked. So I chatted with them and got my store credit changed to a refund so that I could order the last of my size before someone else did.

THEN I saw that there was a 20% sale happening. Although I had already placed an exchange request, I chatted with someone and she changed my exchange to a refund so that I could order the right size at the new lower price!

Even for someone as picky as I am, they were great and exceeded all reasonable expectations. Fast responses, high quality swimwear, and very easy returns/ exchanges. Love it! I'll definitely be ordering from them again!

DO NOT BUY FROM MODCLOTH! I've ordered from them multiple times and up until now have not seemed to learn my lesson. You cannot cancel an order unless it is within a 60 MINUTE time frame. That's right, one whole hour! The order hadn't even been processed yet and was still "pending" a few hours later when I tried to cancel my order, and they claimed it was impossible. So I waited (a long time) for my package to come just so I could send it back for a full refund. WHICH I was told could take anywhere from 4-8 weeks to process. Meaning that my money with modcloth would be tied up for at least a month, maybe two! Not to mention, I returned my order because I found the item I wanted (which was out of stock on modcloth) on the website of the actual manufacturer. Which leaves me with the question, why are we ordering things from modcloth when we can usually get the item directly from the producer of the product for a CHEAPER price. Lastly I will state that the quality of the items I get from modcloth are typically very poor and highly overpriced. They tend to forget to mention when a dress doesn't have a lining and therefore is completely see-through. They also don't mention that the buttons are sewed on so poorly that an 80 dollar dress will only have it's original buttons for a few wears (if that). DO NOT BUY!

Their return policy is AWFUL!. It took 10 days to get the product. AND THEN with their " free return shipping" it takes ANOTHER 14 days to get back to them. OH! And there is no mail on sundays. So if you can do the math, that is a total of 26 days in transport. So their " 30 day return policy" is a truly a 4 day return policy. And their customer service department does NOTHING to help with this except keep restating a policy that is clearly written incorrectly. I WILL NEVER SHOP HERE AGAIN!

ModCloth is great when you first discover it. They have a huge selection of clothing and accessories and almost everything looks really cute.

Then you start ordering. I'm basing my review on MULTIPLE transactions and not just one purchase. It's important to really look at images online to get an idea of what fabric is like. Colors online are often misleading and very different in person. Most of the items are quite overpriced, especially when the item arrives and the fabric is disappointingly cheap. I have no problem paying more for a dress if the quality is better.

I've also been burned in the sense that after ordering an item, I did some research into the brand and was able to discover it cheaper at another retailer. Since then, I've always tried to find an item I want cheaper at another site and most of the time I do. (Sometimes the mark-up can be as much as $20).

It's not all bad though. I've gotten a few dresses that I was very happy with, but they were all pretty pricey. There's pretty much no one website where you can find this great selection of vintage and vintage-inspired styles. I think the great thing about Mod is that they have things for many price-points.

As another side note, I ordered many items with the free "savvy saver" shipping and shipping took about a week. I then ordered another item with the $8.00 standard ground shipping and that package arrived literally one day earlier. It's not worth it at all to pay for shipping if you're not in a rush.

Customer service has always been a breeze and I've never had a problem returning anything. Returns are always prompt and they don't take a long time to return funds to your account. It usually only takes 2-3 days after they receive it. I called customer service once and the CSR was really nice and helpful.

I don't want to completely discourage people from shopping with ModCloth because I've found a couple really great dresses, but you need to be smart about it and do research to avoid big disappointments.