ModanisaReviews 255

My wife has ordered from this site few times. Their items never arrive on time, customer service is so terrible. As others mentioned, the color in the photos don't match the real item; actual item is much much darker than what is shown in photo, instead of milky off white color, the actual color is brown. One of the dresses arm diameter is too small and very tight as it gets close to the shoulder! Total garbage. When we tried to do a return on those items for (Total manufacturing defect, and false advertisement), the shipping label stated that a $12.9 will be deducted from paid price for shipping! We contacted customer (not so much) service, it took them 2 weeks to reply! Finally (not so much) customer service told us it is Modanisa's policy to charge for shipping on returned items, even if it is a manufacturing defect! DO NOT BUY FROM THIS PLACE! I will be reporting them to consumer report.

If Modanisa cares to do something about it, don't just scam people and reply to this post by "give us your contact information...", here is the order number and issue number: order # *******, case # *******.

I wouldn't recommend anyone to buy from them because quality Is poor and torn dresses. Hard to get money back refund and we have to pay for the return delivery. I wish I could give them no stars at all.

I ordered navy blue unlined suit Benin in size UK14, the label on the garment also shows its size UK14, but it's way bigger in measurement, when I measured it with measuring tape it's chest is 50" and hips also 50", I ordered size UK14 as per Modanisa size chart, which suggests size 14 has chest 39" and hips 41". And Size UK14 as per international size chart on Modanisa is equivalent to XL. I wrote them but they didn't respond.

I am really disappointed about the service first I have my order late and I had 2 items with fault and when I contacted customer services, they said they will send me an email for the refund about couple of minutes but nothing happened still waiting for it now is 4 days and when I contacted them they send they will send it and have to wait I don't know for how long may be for year so that mean they are bad and they took people's money and they don't want to refund as these items are with fault. Not more purchase from Modanisa

I ordered products on multiple occasions. More than 50% of the time, I received something different than what I was expecting to get. This time I am super frustrated because I purchased 4 instant hijabs (brand name- Roza) but when I opened the delivered items- those were not instant hijab. Those were turbans like things with 2 feet long straps dandling from the back of the turbans which needed to be tied/wrap around the head. There was no description on the website about it, no instruction on how to put things together. Most importantly I don't like turbans but I am ended up getting 4 turbans for which I paid approx $48 with shipping cost more than $5. I also ordered another printed rectangular hijab costed $4.99 which was pretty. Now when I've reached out the support team about the whole instant hijab issue, they haven't responded yet. I also checked their return policy and I literally felt betrayed as tlaccording to their website, a fixed amount of more than $12 will be deducted from my purchased price and then I have to pay for the international shipping which means I likely will ended up loosing more money. Overall, my most recent business with modanisa is a near total wastage of money. In future I would be cautious in doing business with Modanisa. Sorry

I've made quite a few orders on modanisa and most of them were good. Recently I ordered a dress and the quality of it was soooo poor. I knew I would never wear it so I decided to return it. I took it to the post office and paid £12.57 for signed for delivery to turkey. 3 weeks later it gets posted back to me so I call royal mail and they said that no one accepted the delivery in turkey so it's come back so I'd have to speak to modanisa. I spoke to modanisa and they gave me a new prepaid label but they said £12.90 will come out of my refund for the fee for this so for an £18 dress after my refund I'm getting -£6 what a jokeeeeee

And if i could put less than one star I wouldn't mind.
I made an order in ramadan to receive it before eid so that i can wear them on eid. The "cash on delivery" service was still available to lebanon. After 2 days they cancel this service and i they didn't inform me, nor my sister in law and my cousin who also ordered when the cash on delivery was still available. They didn't contact us to tell us that your order wont be delivered, i have waited for more than 20 days and I contacted them through and email, after a week which was yesterday they reply saying that my order was not delivered but returned back.
I posted a bad review on my instagram about modanisa to be surpriseeeeeeed by the amount of people who were also replying to me about their bad service, you can check that on my instagram: sirenmansour.
If you wanna change a service you must inform everyone, not making us wait for nothing, just imagine that the products I bought are for clients what would i have done?!

It was my first and last order from modanisa. Bad service.

I placed an order of 3 dresses totaling $50.13 on 05/01, on 05/05 I received an text message from the company saying they can not ship me my items and that the order has been canceled and they will refund my money. OK, great, they must be out of stock. I receive refund 3 days later of $16.99 for ONE DRESS, they still owe me $33.14 for the other 2 dresses but no one is responding to any of my emails or calls. Now I am out of money and Eid presents because I foolishly trusted that this would be a legitimate company. PLEASE STAY AWAY FROM THEM!