website thubmnail of MLB
1.3
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MLB Reviews Summary

MLB has a rating of 1.3 stars from 123 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MLB most frequently mention customer service and last year. MLB ranks 52nd among Baseball sites.

service
40
value
42
shipping
18
returns
21
quality
33
Louisiana
1 review
2 helpful votes
Follow Brad D.
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MLB sucks so bad they should be wearing masks and holding guns. Do not buy this service. Horrible. You will regret it. Hope you like getting kicked out of a service you paid for.

Date of experience: March 17, 2021
Pennsylvania
1 review
0 helpful votes
Follow Rodney M.
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Their site for tracking prospects is this worst. Last year, it would work and you were able to simply enter player names and see their box score stats daily. Now it simply deletes the players after you add them. Other connected "stat" section links end with 500 errors. At least if they were actually working on this site, they should have an "under contruction" message or something helpful. They need to hire some competent programmers that know how to code desktop websites.

Date of experience: March 3, 2021
Canada
1 review
1 helpful vote
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Commercials
March 1, 2021

This used to be a great service. In the pursuit of money, however, they now have advertising, which you are unable to fast forward through. Ridiculous

Date of experience: March 1, 2021
Oregon
1 review
0 helpful votes
Follow Clarence D.
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Beware! Luckily I noticed after placing my order that the shipping address had changed from the one I typed in. MLB shop has a Glitch in there system! If you pay with Apple Pay/goggle pay the shipping address automatically changes to the payee's. Their customer service Rep. Informed me of this when called them about my order address change. I first noticed the issue in my email order review notice, they don't tell of the issue.

Date of experience: December 26, 2020
Connecticut
1 review
0 helpful votes
Follow Lakeisha H.
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This place has the worst customers service!

I place a order and by a mistake put the wrong address

The first rep explain to me that I needed to call FedEx and change the address!

I call FedEx and they explain because of the type of shipping the shiper is the only 1 who can call and change the address.

Okay me thinking no big deal.

Call back and spoke with another rep and they explain that once you place a order that they have no access to call to change the address.

So now I have to wait on my oder to be delivered no where and then once I call back let them know they would replace the order and then ship it again.

Such a waist of time and a inconvenience
What happen to customer service!
This left a bad taste in my mouth and I will never order anything from this company after I receive my merchandise.

And worth of mouth on the street other places told me not to oder from this place.

Now room for error.

Now I know!

Date of experience: December 5, 2020
Arizona
2 reviews
0 helpful votes
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Scam
December 2, 2020

When calling them about a refund for an order that has not been processed yet of 395.00 they told me sorry can't refund the money said that the order had been processed which isn't the case I called back 2 x and each rep said it hadn't been processed but still couldn't give me my refund the promo codes stated 65% and free shipping which wasn't applied so now im stuck paying almost 400.00 I can not afford

Date of experience: December 2, 2020
California
1 review
0 helpful votes
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Worst Place to Buy
November 23, 2020

I bough i hat from this place and is been 13 days and I'm still waiting for my hat and when i call customer service there is no help at all. If you are planing to buy something here. Think about it. It will be the worst experience ever.

Date of experience: November 23, 2020
California
1 review
1 helpful vote
Follow Bret M.
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Where's the games
August 23, 2020

I pay to watch baseball, but all I get is blacked out games. It's to bad for your (GREED)! You people can go on being (GREEDY)! Without me. After watching baseball for more than Forty years, you've convinced me why pay for games that I can't watch. So long.

Date of experience: August 23, 2020
Maryland
1 review
1 helpful vote
Follow Joe K.
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Specifically the covid masks in "adult" size that are really for women and children, not men. They are small and barely reach from my nose to my chin. Open my mouth to talk while wearing will pulls it below my nose. Total crap.
They also have no pocket for a filter and a strong disclaimer on the ordering page " not intended to prevent or protect from any form of illness." So... just for fun?
Will never order anything from MLB again.

Date of experience: August 18, 2020
Arizona
1 review
1 helpful vote
Follow Joshua R.
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Kneeling and holding black ribbon for BLM. I will never watch annother MLB game. You should have kept politics out of Baseball, or at the very least not joined with those lazy criminal thugs.

Date of experience: July 24, 2020
California
2 reviews
17 helpful votes
Follow Fred R.
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5 or 6 years ago I accepted a deeply discounted subscription to MLB so that I could watch the games. Nothing was said about automatic renewal. I never received any notices since then. Today I received notice from them that indicated I was on automatic renewal... oh we can't lo anything about those past years... we'll that's a good way to lose a loyal mlb fan. I have been defrauded of way more than $500. These guys are crooks or you would get a notice each year about renewal. Don't signup!

Date of experience: July 7, 2020
Texas
1 review
0 helpful votes
Follow George Z.
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I tried to make a change to an order on the same day that it was placed. I figured that, since there was a 10 week shipping delay, it would be no big deal. I could not get through on chat so I tried calling. I waited through the hold period twice only to have them hang up on me. I got through on the third try only to find that they "could not" make a change to the order - despite the shipping delay. I asked to cancel the order (because I don't want to do business with them anymore) and they said that they would get back to me in 2-3 business days. If I pay a premium price I expect premium service. Stay away from these second rate losers.

Date of experience: May 2, 2020
Tennessee
1 review
0 helpful votes
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Returns
April 18, 2020

This company is a rip off. I recently ordered a hat that was to big an was wanting to exchange for a smaller size an this company charged me 9 dollars just to return for a exchange. Something that I bought off their website so to all that buys this is not the best place to buy your items

Date of experience: April 18, 2020
New York
16 reviews
101 helpful votes
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MLB app
February 1, 2020

As a Mets and baseball fan I love this app. Many features from scores, videos, schedules and ticket purchases. You need a strong signal to have full access but that's true about everything.

Date of experience: January 31, 2020
Virginia
1 review
0 helpful votes
Follow Kevin W.
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I was aware on signing up that the in home games would likely be blacked out, but living south of Richmond VA and watching the Nats I hoped that I would not be considered in market for home games. As it turns out ALL Nats games are blacked out, regardless of home or away. I could get around it by watching on my work laptop that connects via VPN (which, ironically, is in Baltimore and physically closer to Nats stadium), but that is not why I spent money on an HD TV. Fortunately, I only paid for a month, so only out about 16 bucks, but not easy to determine if I could watch games until after I signed up. I asked for a refund, as I signed up for the one team option, that team being the Nats, and since all games are on blackout I kinda feel like they should have made that clear before I paid. Refund denied.

Date of experience: September 5, 2019
New York
1 review
1 helpful vote
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Ads ads ads
August 12, 2019

You can't read an article, or box score even without the page constantly jumping from ads. It's by far the most annoying page I've ever tried to follow.

Date of experience: August 12, 2019
Texas
1 review
0 helpful votes
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A-holes
August 7, 2019

So many times, I've said to start from the beginning, but it starts a few innings and several scores into the game. $#*! them!

Date of experience: August 7, 2019
Michigan
15 reviews
21 helpful votes
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Awesome
August 1, 2019

It is a great site. I can always depend on it. I always look at when games are, scores, rankings, and I look at the Astros news. Overall if you are a baseball fan this is the site for you.

Date of experience: August 1, 2019
Texas
1 review
1 helpful vote
Follow Margaret H.
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I would like to say I love the lady I talked to over the phone. She was helpful cancelling my subscription and was sweet to ask and talk about the Astros. I don't know what her name was but I love her.

Date of experience: July 24, 2019
Michigan
1 review
0 helpful votes
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They charged me extra $13 for shipping, when i emailed them to get my $13 back they charged me another $13 instead of crediting me. Then when I emailed them they didn't respond.

Date of experience: July 13, 2019

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