They black out local teams that are not playing in town. No Allstar game. No field of Dreams game. $160.00 of wasted money. They force you to Peackock and other crap to buy their subscription. Will never renew mine! A 1 star review is too high!
MLB needs to focus its energy on making the game interesting and fun. Taking political sides on a complex issue like voter ID leaves a bad taste. Just because your a Monopoly doesn't give you the right to try and bully force your Opinions on Americans. Shame on MLB. I won't watch anymore.
Watch you back - they auto-bill subscription renewals without sending a confirmation email. I've tried to cancel service by calling customer service 4 times and emailed without getting anywhere. This has been going on for two months. I believe their customer service is being managed by Kim Jong ill... i'm going to have to send a letter to the FTC and state attorney general just to hastle them... before you give them your credit card info, know that they are really ill.
5 or 6 years ago I accepted a deeply discounted subscription to MLB so that I could watch the games. Nothing was said about automatic renewal. I never received any notices since then. Today I received notice from them that indicated I was on automatic renewal... oh we can't lo anything about those past years... we'll that's a good way to lose a loyal mlb fan. I have been defrauded of way more than $500. These guys are crooks or you would get a notice each year about renewal. Don't signup!
Specifically the covid masks in "adult" size that are really for women and children, not men. They are small and barely reach from my nose to my chin. Open my mouth to talk while wearing will pulls it below my nose. Total crap.
They also have no pocket for a filter and a strong disclaimer on the ordering page " not intended to prevent or protect from any form of illness." So... just for fun?
Will never order anything from MLB again.
Ordered a Red Sox hoodie 2 weeks ago still don't have it and all the online chat people say is it delayed. They took my payment 2 weeks ago but can't tell me when it will ship. So much for the birthday surprise for my son. Buy your products elsewhere this site is not reliable.
We have a subscription for one MLB team. As longtime loyal fans we would be happy to pay for GOOD service. But that's far from what we get: constant freezing up, every game. On 5/11/21 we were watching a game that went into a rain delay in the 9th -- it turns out the game went to 10 innings, but they didn't bother showing anything after the rain delay! They don't care. So disappointed!
Cancelled this service in May of 2018 due to the fact that all the Brewer games were blacked out. Now almost a whole year later my account was charged $118.99. When speaking with customer service, they could not explain why I was charged a renewal fee when my account was cancelled a year ago. I was told it will take 5-7 days for credit back. This was almost 10 days ago?! Ridiculous!
I tried to make a change to an order on the same day that it was placed. I figured that, since there was a 10 week shipping delay, it would be no big deal. I could not get through on chat so I tried calling. I waited through the hold period twice only to have them hang up on me. I got through on the third try only to find that they "could not" make a change to the order - despite the shipping delay. I asked to cancel the order (because I don't want to do business with them anymore) and they said that they would get back to me in 2-3 business days. If I pay a premium price I expect premium service. Stay away from these second rate losers.
No way to access the wild card, div, or any schedule. It just disappeared an hour ago.\
Mlb morons don't know anything about their website.
Forced to go to espn, cbs, or any other, mlb has no information.
At the end of the baseball season 2013, i ordered the end of the season games and world series. Complaint#1: they blackout games in the team's area such as Detroit/Cleveland so you can't get your hometown team. Complaint#2: they have some clauses that continue to bill you for next season ($129.99) even though they have no authorization to do so. I did make a formal complaint and to their credit, they will be sending a refund. However, BEWARE: mlb.com is not in business for the baseball fan if you are living in the broadcast area and if you only want the service for a limited time.
I signed up to watch my favorite team, understanding there was a blackout policy. I was able to watch my team for about 6 weeks and then the games were blacked out. After not getting any straight answers from a customer service representative and a supervisor, it was finally explained that someone made a mistake and I should not have been able to watch for 6 weeks because my zip code was blocked by Bally Sports. I was denied my request for a partial refund. I reported this to the Attorney General complaint division in my state.
A major change needs to happen with MLB umpires and the ridiculous calls made against players. A prime example is the Jays versus New York on May 10 and the call against Garcia. If you want more viewers clean up the officiating!
EVERY time you go there, there is a picture of ohtani proclaiming him God. So tired of their anti-white, woke agenda, as is most media, pushing these players on us while ignoring others for obvious reasons. Why has Babe Ruth's, THE GREATEST PLAYER EVER, number never been retire? Hmmmmm...wonder why.
MLB this year has been the most frustrating app I've dealt with ever and the worst app ever. Here it is the last game of the season the Boston Red Sox against Tampa Bay and the MLB app won't allow me to even load this app to watch the game while at the same time all the other games on the MLB app pop up with no problem. Called in several times and all I got was nothing but bogus answers. Last person said well it hasn't even been loaded up in the archives yet. Why would it be loaded in the archives when it's alive game broadcast. Such a disgusting way to end the season they don't deserve the fee that they're paying that I'm paying a service for. Add in the blackout games and all the other times the Red Sox were not able to be downloaded to watch this season resulted in a very very terrible terrible relationship going forward if there is any. Bottom line is MLB app sucks.
Took my money at the beginning of the season. Now the app doesn't work on my TV and they informed me that my TV is no longer supported...halfway through the season. Terrible customer service. They now want me to buy more equipment in order to use the service I have already paid for. And they refuse to refund my money.
I'm a paying subscriber to mlb.com and I'm watching a game. Then I go and check my emails or something and when I go back to the game it's frozen in never never land. I have to reload. For the high price I'm paying for a subscription, I wonder if it's worth it, since I can get the same thing on a bootleg site.
MLB.com is not ready for prime time.
I pay to watch baseball, but all I get is blacked out games. It's to bad for your (GREED)! You people can go on being (GREEDY)! Without me. After watching baseball for more than Forty years, you've convinced me why pay for games that I can't watch. So long.
They will randomly block games for no reason and if you call tech support they do not help! It's a big waste. Don't pay for it because you can't watch a lot of the games it says you can. Very very awful tech support
Subscribed for my husband and half the time the games were not on or blocked out. On top of that, they were ripping me off. Took double money out of my account and when I finally caught on, they refused to refund my money. Be aware.
MLB has a rating of 1.4 stars from 121 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MLB most frequently mention customer service and last year. MLB ranks 53rd among Baseball sites.