Regina B.

When calling them about a refund for an order that has not been processed yet of 395.00 they told me sorry can't refund the money said that the order had been processed which isn't the case I called back 2 x and each rep said it hadn't been processed but still couldn't give me my refund the promo codes stated 65% and free shipping which wasn't applied so now im stuck paying almost 400.00 I can not afford

When I ordered it stated I would get 65% off then when purchased they charges me full price or 395.00 I called right away to cancel the order due to can't not afford they would not cancel the order said it was already being made which isn't true because I called back and the order hadn't even been processed this is not good customer service and taking almost 400.00 is not right im a single parent and can not afford this