MisspapReviews 7

I recently experienced a significant issue with an order I placed on your website. Despite ordering a specific item on sale, I received the incorrect size. Given my imminent travel plans, I requested either a prompt refund or the correct item via next-day delivery, as this error was not my own. Regrettably, customer service insisted on my physically returning the item to my closest post office, requiring extensive travel and incurring additional costs, which I am unable to bear without personal transportation.I was disheartened to find that no provisions were made for a refund, a prompt resend, or even a discounted resolution. The response conveyed an uncompromising stance, with the insistence that unless the item is returned, no further action would be taken. Consequently, I am now left with an item of no use to me, destined for charity, and financial losses.Furthermore, the unavailability of the correct size on your website suggests that the incorrect size (14) was sent as a substitute, leading to a considerable mismatch from the size 6 I initially ordered. This experience has left me deeply dissatisfied with your company's customer service and overall approach. Unfortunately, the absence of flexibility in resolving this matter has resulted in a loss of trust in your brand.Considering this incident, I must express my disappointment and confirm that I will refrain from placing any future orders with your company. It serves as a reminder that prioritizing cost-effectiveness should not compromise the integrity of customer service. I hope this feedback encourages a reassessment of your practices to ensure a more positive customer experience for others.

I've paid for Premier shipping but need to update my email on my account to which I was told is impossible.

When I raised this I didn't really feel like they wanted to help the responses even included well at least you've saved on three deliveries (something that is supposed to last a year) I won't be repurchasing misspap premier and probably won't purchase from them in the future.

They don't seem like customer service is on the top of their list and the clothes aren't that great in all honesty so I'll be taking my pennys elsewhere and suggest others do to.

Clothes are complete crap. I spent $70 on 3 sweat pants and all three were rough and had huge piles on them after one wash on delicate and hang drying. When I contacted customer service asking to return my horrible quality pants they refused and said they would only give me a credit for $15 because that was normal wear and tear. I even showed photos of one of the pants that had thread that was coming loose, which was like that when it arrived. Do not purchase clothes form them unless you want to throw your money down the drain when your clothes are falling apart in a month. I so wish I would've spent $70 on one good pair of a better brand and then I'd have something that could last me years instead of a month.

Do not buy from them I cannot sign into my account to do a return as it's not paper form they say due to covid even though they pack clothes still after 5 emails they are asking for screen shots and to print the label I explained iam shielding and cannot get a printer as non essential shops closed they are refusing to sent me a label this is illegal taking your money and knowing people who dont have a printer cannot return I'm taking this further

Ordered from Miss Pap as heard good reviews about the clothes. Still havent received my order and its seemingly due to the delivery company they use. They use UK Mail (twitter:@officialUKMail) and if you go on their Twitter, just take a look at how many f*cked up deliveries there are! I still havent received my item so cant comment on the clothes but certainly wont order from them again if they continue to use UK Mail. They said delivery was attempted but I was in, nothing in my postbox, doorbell didnt ring, no delivery attempted card left. Now theyre sending it back to Depot which is is THE most inconvenient place in Birmingham. No reply from UK Mail or Miss Pap about this.