Natalie S.

Ordered from Miss Pap as heard good reviews about the clothes. Still havent received my order and its seemingly due to the delivery company they use. They use UK Mail (twitter:@officialUKMail) and if you go on their Twitter, just take a look at how many f*cked up deliveries there are! I still havent received my item so cant comment on the clothes but certainly wont order from them again if they continue to use UK Mail. They said delivery was attempted but I was in, nothing in my postbox, doorbell didnt ring, no delivery attempted card left. Now theyre sending it back to Depot which is is THE most inconvenient place in Birmingham. No reply from UK Mail or Miss Pap about this.

Thank god I ordered through PayPal.

Placed an order and they state on their website that they ship within 3 days. I used my PayPal account to pay. No order confirmation, payment confirmation etc but I've had this happen with websites before so gave them the benefit of the doubt.

2 weeks later and still no order. I emailed them, gave them as many details as I could but they replied saying that if I hadn't received a confirmation, then they haven't received an order. Funny because the money had left my account the same day!

Thank god I used PayPal because I started a dispute through PayPal and then my item arrived a few days after this. No word from them, no apology, nothing. Item looks nothing like the advert on the website, is tacky and cheaply made but hey ho, it'll do. If you're using them to get someone something special for birthdays etc 1) it won't be delivered on time and 2) it won't look like what you order.

Won't be using them again. If you MUST use them, I strongly recommend PayPal.

I received the item and when I opened it, the quality wasn't as expected and the item was falling apart at the seams as if it had either come undone since creation or that it has fallen open since - not a rip, just a poor quality sewn together.

I posted it back using the tracked delivery but they're saying they haven't received the item. I don't have the receipt of postage anymore and I spoke with the post office. Post office told me that they would have the return delivery tracking details considering it was part of their original postage receipt but apparently there's nothing they can do.

I called them and emailed them, took them ages to reply only to tell me they had a lot of returns to process. Wonder why?! Do all the items come poorly made and not looking like the celebs they endorse on Instagram?!

Really wouldn't recommend.

I paid for an item at the start of February. After three weeks with no postage confirmation, I've asked where my item is. They have said that it was Chinese New Year and they all had time off. That is FINE but put that on your website and state that it will take a while to catch up or send me an email with that information instead of making me wait three weeks for ME to ask THEM. Then after another week passed, I emailed again. The item is backlogged and wont be posted for another two weeks. I ordered in February for a holiday in April as I know it takes a while to be delivered from China but it's looking like I won't get it for then. And then I come online to check other's experiences to find that reported quality is poor so I will have waited three months for a bad quality bikini with NO communication from them unless I chase them?! Awful, awful, awful.