Missguided US

This store is really MISSGUIDING YOU! The have a "US online store" however items come from UK and therefore make you pay for importing taxes. My order was just above 200 dollars of which I had to return half the stuff I purchased and subsequently received a 60 dollar fedex import taxes not because I returned the time but because it came from the UK. The outfits look decent but the quality is not good. Will NEVER buy from this store again!

My hate for this website/customer service is so strong that I would report them to the cops if I could. They are literally lying cheats.

The list of problems I've had with this website is ENDLESS.
- the quality of clothes is horrendous
- the items NEVER appear what they look like on the website
- they sent me the wrong item and then made me pay for shipping
- I sent in 2 returns and they told me that they processed the refund but I never received the money for it
- customer service is SO FRUSTRATING. They have put me in tears 3 times now. Every single time Ive talked to them they just tell me its the banks fault, or they can't do anything about it, they NEVER EVER want to help. These people are not the brightest tool in the shed. I honestly thing they get a kick out of pissing people off.

Anyways... this website now owes me $200 and they refuse to pay it. I ended up having to open up a dispute with my bank to get the money back.

Please please please do yourself a favor and never ever order form these people. They lying cheats. Not worth a minute of your time.

The most recent person I spoke to was Bradley who is one of the biggest pricks Ive ever met. I would fire him on the spot.

It's been over a month since my order was dispatched- not even just placed, but over a month since they supposedly shipped it. It has been stuck "in transit" since June 26th. They use Asendia UK to ship to the US and then USPS is supposed to pick it up and deliver it from there. I have confirmed multiple times with USPS that they do not have my package and that they themselves have made multiple inquiries to Asendia UK as to where the package is with no response. Asendia is near impossible to get ahold of, and every time they do respond, they give delivery dates that come and go with no delivery. USPS advises I file a lost package claim. Missguided themselves keep blaming COVID for the delays. Do not order from this company- your package will end up lost and you'll be out money. I read many reviews about how common this is with them and I wish I had done some researching before buying from them.

So i ordered over 150$ worth of things from MISSGUIDED on dec 1 i got my order confirmation email saying that it was supposed to arrive Dec 6th, dec 7 i contacted them to see what was going on and told them the issue they got back to me and responded saying that I had to wait till the 17th( but they stressed it wasn't going to be no later then that), now it's December 20 and I still haven't received my order I contacted them earlier today and they told me that my order was lost. How do you lose somebody's order and not let them know! Because keep in mind that the only email or text I ever received was the confirmation that my money was taken out of my account! I also paid for next day shipping btw :/ would never recommend Purchasing from MISSGUIDED! Horrible shipping, sketch $#*! deals, and EXPENSIVE $#*! shipping. Never again

DO NOT BUY FROM THIS COMPANY. I received my order 2 days ago and they sent me the WRONG SIZES. I emailed them about it and they told me I can send the clothes back for a refund BUT NOW I HAVE TO PAY THE SHIPPING FEE. PLUS I had to pay $32 to fedex for customs fees to even get the clothes. AVOID THIS COMPANY, they will make mistakes and ask you to pay for it afterwards. I was so excited to wear my birthday outfit but now I’ll have to spend even more money for a new outfit. SO DISAPPOINTING.

Amidst all the negative reviews I'm here to share my positive experiences at Missguided! I've successfully completed multiple orders and all were sent with standard shipping (to Australia). All my orders arrived within a week. In fact my most recent purchase arrived in 3 days (with standard shipping)! The clothes have really decent quality for the price you pay. The material is really comfy too! I've purchased dresses, tops, pants, skirts, shoes, a jacket and a scarf and am happy with most of them, except a white too which was a bit too sheer. Also, the sizes are true to size for me. I'm a size 6 and their size 6 clothes fit me perfectly (except for a bodycon which was a little too tight due to my fat thighs).
The customer service experience I've had was pretty great too! They sent me the wrong size for a jumpsuit once so I emailed them to notify that I will be returning the item. To my surprise I received a reply in less than an hour saying that they have fully refunded me! True to word, the refund appeared in my bank account the next day. I was pretty happy as I did not have to spend $6.95 for the return postage.
Anyway, all my experiences so far has been quite positive and I love their wide variety of styles and very good sales! Will continue to keep purchasing from them :)

I have ordered from Missguided over 20 times already and I, personally, have nothing wrong to say about their service. However, they're shipping is another story. Not a while ago, I made an order on Missguided like I usually do, however this time, a company called Skynet sent me an email and told me to pay taxes for the shipping, and IT NEVER HAPPENED BEFORE, so I thought it was just a one time thing but no, for each of the orders that I passed, Skynet would email me and ask for extra shipping money. I love this company but the fact that they started working with a company that asks for money for each order is very deceiving, don't know if I will order there anymore.

I ordered about $200 worth of clothing with 2-day shipping. I received a confirmation email and a tracking number in a day. Everything was on the right track until I received an email from Fedex's Customs department telling me that the sender (Missguided) forgot to attach a commercial invoice to the package. Thus, customs won't let my package through and is holding it until they receive the appropriate documentation. So I email customer service, and they respond pretty quickly telling me that they will contact Fedex and send the forgotten document. Unfortunately, I believed their lies and just waited for an update that the invoice was received and my package would arrive. NOPE! I waiting several days, then called Fedex who said they received NO word from Missguided at all. So I had to take matters into my own hands and fill out the form Missguided was SUPPOSED to fill out as a professional clothing company shipping items overseas, and send it to Fedex.

TL; DR: Missguided is a trash company that will make stupid shipping mistakes that will cost you time, energy, and money.

I made several orders from Missguided although I had never ordered from them before. I was greatly disappointed by the sizing even though I used there sizing guide and returned approximately $490 worth of clothing. They acknowledged part of the return although it was all in one shipment. They said that I would receive the refund in 3-5 days and I have yet to see a penny. I emailed them about the remainder of the returned items and they asked for proof of postage. I emailed the information promptly and didn't hear from anyone at all for several days. I then sent a follow up email to see what was going on. Someone replied asking what items I'd returned the following day. I provided that information in the original email and when I received a response to the email it detailed how much I should receive in refunds upon sending the requested information. The reference # and the previous emails were attached to the email I sent so I don't understand why it would be so difficult for the customer service agent to scroll down and simply read the emails. I am beyond frustrated with Missguided and will be pursuing other ways to get my money back. I am going to contact the Consumer Finance Bureau and anyone else I can think of until my money is returned. I believe the clothes on the website are significantly tailored or Photoshopped and appear to be a MUCH better quality than they actually are. Between the product, the customer service ( or lack there of), and the fact that they are just a total scam, I will stay away from Missguided and I suggest you do the same.

RECEIVED A GIFT FROM MY DAUGHTER FOR CHRISTMAS. THE DRESS WAS DELIVERED TO MY HOME ON DECEMBER 6TH BUT I DID NOT OPEN IT UNTIL DECEMBER 28. I THAN WENT AWAY ON VACATION. THE DRESS IS TO SMALL AND NOT MY SIZE. I CONTACTED THEM VIA TWITTER AND THEY INFORMED ME THAT I WAS PAST THE 28 DAYS (BY LESS THAN A WEEK) AND THEY WILL NOT LET ME EXCHANGE THE DRESS FOR SOMETHING THAT FITS ME. TERRIBLE CUSTOMER SERVICE, SO NOW I AM STUCK WITH A DRESS THAT I CANNOT WEAR. ALL OVER 30 DLLARS AND I HAVE TO PAY FOR SHIPPING BACK! IF THEY HAD ANY BRAINS IN THEIR HEAD THEY WOULD THINK HEY MAYBE SHE WOULD SEND BACK DRESS AND SPEND MORE MONEY THAN WHAT THE DRESS COST . TERRIBLE BUSINESS.

I order some items 1 of them was a dress the dress looked like I could have made it myself, The Seams was HORRIBLE you could tell that they didn't see the dress properly you was able to see all the cutting, the dress was uneven. When I sent my items out to be returned I only received money back for 1 item which was a pair of shoes when I ordered 2 pair of shoes and a dress. I WOULD NEVER WASTE MY MONEY ON THIS SITE AGAIN! & I'll make sure to spread the word as well! I've tried reaching out to the company many times and No 1 has yet to get make to me...

I have ordered from missguided about 3-4 times. Every time I say I'm not going to order from them again because I have a bad experience but then months down the line I sort of forget what went wrong and I order from them again because the clothing styles are so nice. First of all, I am ordering from Canada and the duty/taxes are atrocious. They also use a company called SkyNet that houses the shipment in Canada until duties are paid and charges ridiculous amounts per day. I just ordered an item that came to 23.81 with shipping/hst included (and this was in Canadian dollars) and I had to pay 12.93 in charges which I personally believe is ridiculous. More than 50% of the cost of the item was spent in other charges. Also, one time I ordered I had to pay 50 dollars in charges which makes items that seem like a good price actually really expensive. The customer service is terrible, they take forever to get back to you and don't really accomodate for any issues that occur. One other time my order got cancelled because they didnt have enough product in stock. These are all things that really should be addressed especially in the era of online shopping. Boohoo has much better customer service and they pay for all duties and taxes which is why I will be ordering only from them from now on. Missguided has great stuff and decent quality but it's not worth the cost, at least for us Canadians.

First time and last that I ever spend a penny in missguided! I ordered a dress about a week ago I received it today... shipping was fast for this order but when I opened the package I was soooo disappointed and angry the dress that I order was nothing like the one in the picture I won't wear that dress not even as a Halloween the sad part is that I have more packages from them coming and are late and I haven't received any notification about my packages NEVER AGAIN!

Their clothes are cute and I was lured in by the sales. After waiting to months I get an email from "skynet" saying I owe $50 duties and taxes on a $100 order, I have ordered from China and had cheaper duties and taxes. I thought skynet was a scam seeing that they don't accept paypal and their site and emails are sketchy.
By the time I got it I was disappointed because the quality wasn't as good as I hoped, especially with such high full prices, the quality is no better than forever21.
MISSGUIDED PLEASE CHANGE SHIPPING COMPANIES, SKYNET IS THE REASON YOU ARE LOSING MONEY.
Added an extra star because customer service was nice and refunded me, but 2 stars simply because of the shipping company.

Before i began, i live in the US. Missguided has horrible service. You should never pay for express shipping because you'll be paying extra for no reason. You will not get your refund, and when you address the issue that you have with your order, they will hurry and disconnect with you through live chat. Ohhhh yeah, they dont have an actual real phone number, ONLY LIVE CHAT! This company is a SCAM and i have the messages to prove it. I had screenshot the messages. I will be uploading it on all social media platform. The guy didnt even give me the chance to respond back to his message, and told me that he was getting offline because he did not see that i active. I WAS IN THE MIDDLE OF READING THE PREVIOUS MESSAGE THAT HE HAD JUST SENT!