Missguided US

I use to be a regular supporter of missguided when they built duties into the price you were paying but now that they switched over to skynet the charges are the same sometimes more then the clothes I purchased. It is no longer worth it to me when I can purchase from the states pay Zero duties the only thing I pay now is the conversion of dollar. Missguided is no longer something I need when I can get it cheaper from Fashion Nova or Lulu's. Canadian girls don't bother checking them out the duties make it so not worth it. Until Missguided wakes up and changes this they will no longer get my money or support

Just wanted to give a warning to my fellow Canadian sistas out there... DO NOT BUY from Missguided unless you are willing to pay an arm and a leg for their so called "custom/duty fee". Upon receiving an email from Skynet, I was charged $41.58 on a $130 order. What kind of duty tax is 32% of your total order?!

My girlfriends and I used to be such loyal customers here as we really did like their clothes, shopping on their website every 2-3 months. But when they started using Skynet as their shipping courier. GIRL BYE

Until Missguided wakes up and realizes this problem... we sure as hell won't be back when there are so many other options out there.

First off, the website was not very user friendly at all. I was shopping from my iPhone and it was very difficult to navigate the website. I will admit they do have some really cute items but literally almost EVERY item I liked was sold out. It was nearly impossible for me to put anything in my cart cuz nothing was stocked. So I finally came across some items I wanted to buy, proceeded to check out. I put my billing info in, etc. I press the button to finalize my order... and then nothing. No type of confirmation that my order went through. So I tried this again 3 or 4 times and each time, the website kept acting as if I hadn't made an attempt to purchase my stuff! I go to look at my bank account... turns out the website still charged me for an order that never went thru! Ahhh! SUPER frustrating experience. Luckily I was able to get my money back within a week but that will definitely be my first and last time shopping there.

I never received the order after FOUR months and did not receive any information until I filed a PayPal dispute and contacted the company a third time. Their original shipping information showed it to be at a facility two hours away from the mailing address; however, when I checked the website it showed the original purchase date and that the item was being processed. Also, the previous tracking information was no longer available. Had to contact the company on facebook to find out what was going on and that's when they told me the item wasn't processed and is no longer available. They claim they'll refund my money and I'll get 'free shipping on my next order'. There is no way on earth that I'll EVER order from them again. I wish I had seen these reviews before ordering.

Im only giving a 1 star because I have to rate it in order to write here. I have ordered from this site 3 times, and only ONCE have I received my package. Its a gamble shopping here, be careful.

Placed express order on a Sunday and was told express shipping takes 2-3 business days. Today is the following Friday and I have yet to receive my package. It was held at customs and I was notified by email however was not notified that this would be held until payment was received. I was also not notified that I would be notified via email of customs charges (seems a little strange to me - normally you pay when the parcel arrives for any outstanding charges). I paid $180 for my order and an extra $11 for express shipping and was charged $55 in duty charges. Customer service at Skynet was very unprofessional and not helpful in ensuring my package was released for shipping once payment was received. I paid duty yesterday and package has still yet to be released from customs. Very disappointed as I purchased the items for a wedding this weekend that I now had to go and purchase something else to wear. Will not be ordering again from a company that utilizes such poor courier companies.

I really love missguided I only order on this site now. Great quality of clothes for the little price. The style is stunning and the fit too.
One time I forgot to insert the discount code and the customer service even refounded me, they answer immediately and very effectively.
The return is free and easy, the refund is very fast.

My order was marked as "returned" on the tracking site before it even arrived to Norway. When I tried to contact them via mail, they answered multiple times telling me they don't have it, they don't know where it is and that I should wait/check my neighbor's mail boxes. They completely ignore all my questions, even when I start to write them in caps (not angry, just want them to see my questions, as they obviously don't). They even ask me multiple times whether I want a refund or the order re-sent, where I answer (multiple times) that I want the order, and not a refund, but in the next mail they're asking me again. Then they tell me they will investigate further and get back to me. Over 2 weeks later, I have to contact them as I suddenly get a refund (but no information or mail), again they ignore my questions and give me a coupon for my next order (which will be never).

They will charge you around 50% of custom/import fees once your order arrive in Canada. You need to send that amount to a company call sky net. I tried to get some help with missguided and sky net regarding this expensive fee but no one was willing to help. If you don't pay this fee and wish to return the order to missguided you need to take care of the return/shipment charges as well so you never win... soooo disappointed with this company.

I bought 4 items. They made me waited over a week for it to be shipped for stupid illogical reasons. They then only shopped me 3 of the items I ordered and on top of that I was charged a duty fee (I live in canada) of over 70$. I decided to return all the items. They don't deserve my money. Horrible customer service! No number to call! Also once I returned the items, they only refunded my for 2 of my items! I then had to email them to get them to give me MY money. I wasted my time waiting for my order and also wasted my money paying for shipping, duty fees, and to return the items. Oh yeah, I bought theses items as a birthday gift to myself. Choosing to buy items for them was the worst decision ever. NEVER AGAIN!

Extremely disappointed. I am a new customer this was my second time ordering because I absolutely loved the items I got the first order I made. The prices were not bad either!
This order I was emailed by "Skynet" to pay over $66 in custom fees before getting me order. I messaged the Customer Service on Facebook and got a quick response. They are ruder than they should be, regardless. They won't do anything except send you a link of their new policy and tell you to pay it.
$66 is pretty insane for customs... now reading reviews i wanted to send my order back but it looks like people are getting scammed.
So I avoid that I will be paying the $66 but never ever ordering again and I will be informing all of my friends to watch out and not to order.
I'm sure they are going to find more outraged customers as this problem continues.

I ordered a few things (shirt and pants) during last years black friday sale for 54 canadian dollars. The shipping was super fast, i ordered friday and i received them tuesday. The worst part is once they arrived i had to pay 48 dollars worth of customs. I then realized they had stated the value of my parcel as 88 CAD instead of what i actually paid because APPARENTLY they have to state the actual value (before sale, promotional coupons) on all packages. I was outraged at the fact im basically being charged fees on a NON EXISTENT cost. Horrible experience, haven't ordered from them since... But the overall quality of the clothing is great and fit overall true to size.