Missguided US

They do not tell you that it will take over a month to get your items-it's not worth the purchase. I have been waiting over a month and haven't received my purchase yet they already took my money.

I placed an order on July 13th. I made sure I placed my order with enough anticipation so that I would have it by the 26 which is the day I was celebrating my birthday. I received my package on the 18th. Guess what?

Wrong size.

I got in contact with the company. The representative instructed me to return the skirt and send an image of the postage once the item was shipped.

I sent the picture of the postage on the 20th. A representative responded saying it would take 5 days to sort out before shipping the correct size and it would be in my best interest to place a new order under express shipping. I would be refunded on the skirt I returned and the charges for the express shipping.

I was hesitant but I placed the order on the 21st. I should have received the skirt no later than the 23rd. Again it didn't arrive.

Read further details at http://unveiledglamour.com/2015/08/02/alert-missguided-is-a-horrible-company-stay-away/

I am not too sure where to start but first of all, I ordered an item 2 weeks ago to my address and also paid for next day delivery. The item number is *******. The item was given to yodel who apparently tried to deliver 3 times but couldn't get into the property. I took 3 days off work and lost out on 3 days pay to receive this item that never got delivered. I gave yodel special instructions which were the code for the back gate and even my contact number to call me if they could not get in, I did this via miss guided and via yodel directly, after not receiving my items I asked them to send it back and for a refund. I was so angry and I explained to a colleague that it made my anxiety worse. Secondly, I decided to give miss guided another go and I ordered from you again, this time I chose the option to click and collect from a near store. Order number *******, When I received my email it had my home address written as the delivery address and not the store I picked before paying for the items. I also changed my contact number and my old number was in the confirmation email. I am still waiting for my first refund and secondly, I am highly disappointed about the services I was given. I am not sure if I will receive my second items which I ordered today because your website did the wrong thing.

I want my refund for my first item and I want my new items delivered this week to the correct click and correct address which I picked before I paid for the items.

I came across this website as someone on Instagram plugged it (HA!), and the clothes looked cute on the website. First off, the clothes look SO CHEAP when you receive them. The shipping takes WAY LONGER than advertised, and it comes in a flimsy bag. They will NOT cover returns even if the clothing arrives damaged or late. They WILL offer a refund on your shipping if you put in a LOT of time and effort, but only in the form of a store credit. THEN, they will NOT send you aforementioned store credit, and turn around to say they NEVER offered it to you. In addition, they must teach their customer serivce agents to talk like middle-schoolers, because after talking with them in their "online chat", I always want to rip my hair out. I will absolutely NEVER purchase from this terrible store again, and I advise you all to do the same!

Missguided is a more expensive crapshoot website like a high end Wish. I bought a black dress there for $20 USD and it was amazing. It was a maxi dress, short sleeve, and i bought it in the summer for the summer but the material was so great and thick i saved it for winter. I was so happy with my purchase i went back to the website and bought a plaid burgandy button down dress with a flare, it was gorgeous and long sleeved. I bought it for Christmas, and it was $46 USD but it was absolute $#*!. It was too big in places but the buttons gapped at the chest like it was tight. If they had put a spandex panel in the back then it would fit ppl with larger chest. If i had gone up a size it would've been too big. The material was thin and the seams were done so badly it ripped on the side. I won't shop there anymore, i rather shop at Romwe or Asoph, at least there the clothes are cheap so if you get something that is complete $#*! you can't be too upset.

I ordered a couple bathing suits, 2 dresses, and a pair of sweatpants from Missguided, all size 2. Most of it is such bad quality that it is completely unwearable. A lot of it is also very odd sizing (some things too big, some too small, when it's all the same size). PLEASE DO NOT BUY FROM MISSGUIDED! You will be very disappointed. Not looking forward to returning this stuff as I've read returns are also difficult. I wish I read these reviews before I ordered, so that I wouldn't have!

So I ordered 5 teddy sweaters & 2 coats from this website & I was pretty upset when they arrived so let me start by saying that the box they sent it was hideous, I'm surprised it even got to my house it was about to fall apart but they put more tape on it to make up for it, second the sizes are wayyyyyyy off, I ordered the coats in an 10 size, thinking well that's my size in all my coats so a 10 should be good it gets here and one of them fits good BUT the other one doesn't (they're the same material) tell me how is that possible? Anyways the teddy coats same thing, they fit IMMENSELY HUGE, THAT IS NOT A 10 & let me tell you guys, the material sucks If you've ever bought from shein you know the material is okkkk but this one is wayyyyy worst omg. I'll put pictures here so you guys can see, don't waste your money guys, ITS A HUGE SCAM

I ordered a dress two weeks before my homecoming dance. They told me my package would be delivered in one week. After one week, it was shipped to Atlanta, or at least that is what they said (I needed it in Miami). I called the postal office missguided said it was at and THEY SAID THEY DIDNT HAVE IT, IT NEVER EVEN REACHED THEM. I looked into a live chat on the missguided website, IT DOESNT EVEN WORK, NO ONE IS THERE TO HELP YOU. Wasted $60 on nothing, and I ended up with no dress. Had to go the day of homecoming. NEVER BUYING FROM THIS WEBSITE AGAIN AND I STRONGLY URGE EVERYONE TO AVOID FROM SHOPPING HERE. Terrible customer service.

I ordered 2 pairs of pants and a top from Missguided, this was not my first time so I figured the experience would be good like last time. One of the pants was not the size I ordered so I contacted Missguided's customer service who promptly told me to ship the item back and I would be refunded for my shipping and the pants. It has been over a month and I am yet to receive any refund. I've been emailing and have been receiving the generic email which tells you that someone will get back to you but to no avail. I was asked to send a picture of my tracking number and the cost of postage and have sent this 4 times. I tried calling the number and the voicemail states all communication is strictly via email. I will NEVER order from MIssguided again as I am so disappointed and totally frustrated with the lack of respect and morality of this company. What is even more upsetting is this company sells their product in some of our well known US stores. Will definitely reach out to the Better Business Bureau if I have not heard anything or receive my FULL refund.

I can't believe I am writing this about Missguided. I've ordered numerous times. I noticed that you HAVE to use FedEx with the frauds. In the past, I opted to pay the $13.00 FedEx Fee to receive my merchandise in 2-3 days. So I ordered clothes for over $250 on September 17,2015. I CHOSE the Fedex option, which was $0.00 since my order was over $200. Can you believe they STILL sent it via their Royal Mail, (cheapos). Fast Forward, it is now October 8,2015, 21 days since I ordered, still nothing. I tracked the package and it's been at some "depot" since September 21,2015, utterly ridiculous. I emailed customer service, they asked if I want them to "Re-dispatch," Yes! I want the clothes! They came back with, "we only re-dispatch on Wednesday's." Basically I have to wait another week! It is now Tuesday, I emailed them to confirm that my "Re-dispatchment" will go out. It's been over 24 hours, no response, enough is enough! I called PayPal to immediately escalated this into a dispute. Finally! They answered me saying that the reason they didn't send the items is because PayPal "reversed the transaction" Missguided, that was less than 24 hours ago, what happened to the re-dispatchment? It's Wednesday, it was supposed to be re sent to me before PayPal intervened. It is laughable at this point. This company, their customer service is a HUGE JOKE. Do NOT waste your time, or ORDER at your own "Risk."

This is my first time ordering from this company and will surely be my last. I bought 10 items expressed shipped for a vaca I was going on. First they messed up my invoice sent to customs so it delayed my shipment by a day, ok no big deal. The quality of clothes was decent. I just had issues with sizing on 3 items, so they needed to be returned. The company states that the customer has to pay for returns. I go to fedex and they tell me just to ship back 3 items it amounted to $150. I contact the company to let them know that I'm not paying that that's absolutely ridiculous. Their response was to pay it and they will refund me, that's it. No that's unacceptable. Why would you tell someone to pay that! Instead they should have said they will send me a paid return postage. But after emailing constantly with no response I'm pretty fed up! They purposely only give you an email address as their only means of communication for a reason because they are very unprofessional. They don't want to deal with issues head on! Then today I get an invoice from Fedex saying I owe $50 for customs and duty fees. My thing is I see that it was stated in their shipping policy after the fact but why wouldn't you let the customer know as a courtesy once they complete checkout that they have to pay that if their order is more than $200. WORST EXPERIENCE WITH AN OVERSEAS COMPANY EVER!