Minted

I ordered wedding invitations, RSVPs, and envelopes through Minted for a total of $442. The printing on the invitation and RSVP was off registration (colors weren't lining up) and had to be reprinted and rush shipped two separate times. After the failed third attempt I was told by a supervisor that this simply wasn't a design they could print successfully.

After being promised a full refund by said supervisor, I was then somehow unbelievably charged $442 a second time. Three weeks after the double billing and I still sit here calling them constantly asking for my $884 refund. Each time the supervisor says she's personally spoken to a financial member about refunding me, yet nothing ever happens.

Please avoid this horrendous company at all costs.

I ordered Table Number cards and Place cards for my wedding - thought this would be easy enough... they printed the Table # cards incorrect -- really? How can you mess up a table #? They re-printed twice for free and they didnt correct the error they made--they just sent the same S#! T out again! Horrible customer service! Spoke with someone who could barely speak English or understand me -- never ordered from them before -- this is the first and last time! I would have done a better job myself! So disappointing and no time to get them re-printed elsewhere -- I emailed them to complain and no one responded back! Completely disgusted and sooooo unprofessional! How do they exist with all the horrid reviews they get which i should have looked at before choosing them for the biggest day of my Life! Shame on you!

Do not use this company to order your holidays card! This is my first time using them and it will be my last. Order placed on 12/3/22 and was told it will be delivered on 12/14/22.12/15/22 called Minted customer service asking where is my order, on hold for 45 minutes. Jose came on and promised it will be delivered on 12/16/22.12/16/22 no tracking information, I call Minted again, on hold for another 40 minutes and spoke to Hans. He gave me the same craps Jose did and keep on dancing around my questions. 60 minutes into the call still no answer and when my order will be deliver. Frustrating!

It's almost as useless as the automated machines that answer your phone to press ##!
They are so limited and all they say is, I will get the message to this team or that team. + Those teams don't answer you right away, they answer in a day and not even 24/hr operation, not to mention on completely different hours (your night is their day) - so if you are dealing with something urgent, good luck! I am so frustrated for my clients and ashamed I even referred them to this website.
Be careful if you are considering the envelopes addressing service. I checked the addresses and the list several times over and over with my client and after I uploaded it to their system. They sent envelopes all printed with United States on them despite the fact that it was a mixed addresses list.

Ordered holiday cards I they sent the wrong set of envelopes TWICE, and after dealing with customer service for TWO hours PLUS the time spent on dealing with the wrong envelopes at home they offered me nothing complimentary. The "manager" and "supervisor" both refused to upgrade my envelopes with free return address printing which I asked for to compensate me for my massive inconvenience (and the fact that I used all my own sticker address labels on the incorrect envelopes so now I need to buy more). They flat out said no. Horrible customer service and the website messed up the addresses also. Will not be using them next year.

I ordered my Christmas cards dec. 4. It is now dec. 15 and I have still yet to receive my cards. As a matter of fact every day I check it keeps pushing it out one day so keep saying it's going to arrive the next day and the next day. It was no mention of them being possibly delayed until AFTER I already placed my order. Very scammy like. So, here is it dec. 15 and I am still without any Christmas cards - by the time they get here and I ship them out I'm sure it will be Christmas Day (wishful thinking) I feel like they probably won't be here until even after that. I really wanted to try this company out because everything looked so cute and right up my ally but unfortunately I will not use them again because of this.

Paid $350 for 50 Christmas cards solely because they promised me a date when I could get them out before Christmas. Their a week late, its 12/14 and they cant give me a concrete date when they will send my Christmas cards. HORRIFIC customer service.

DO NOT USE THIS COMPANY if you want to send Christmas cards before Christmas! I wouldnt trust this company to send any card/invite out before the actual event.

I found velvet cards on their site and even spoke to a customer service rep to make sure this was actual velvet texture not just a print. Well they arrived and I paid 2x what i would have on other sites for "digital" velvet. Customer service then told me I selected the paper option for digital which I in turn asked if I selected a higher quality paper would it have been velvet she said no. I was offered a sorry for the miscommunication and 15% back which I find humiliating since this is their fault.

This is my last year ordering Christmas cards through minted. Yet again, my photo is dull and dark. This happens every year. I reach out, they tell me actual photos aren't as bright as our devices make them appear, I edit them to look really bright and they come back a tad better. Not this year. I'm not re-doing them and I'm not buying their explanation that pictures are brighter on devices. I had the same photo made into a 16 x 20 canvas through another company and it came out beautiful. The color matches the photo on my device perfectly. By contrast, of course, my 5x7 Christmas card photo is dull and dark. So over it.

I purchased Christmas cards for my business expecting these to be a higher quality for the price. They came and the colors were nothing like the ones on my proof. I requested a replacement in a different color and was promised it would be rushed so I could get them out in time. Their "rush" was over 10 days, halfway through that "rush" I asked for my replacement to be canceled and refund issued. I was given 15% off. I have opened a chargeback on this order and hopefully it's successful. My customer service experience was horrible and I highly suggest not shopping here.

Ordered Holiday Cards on December 9th and had a received date of 12/18. It then moved to 12/21 then again to 12/23. Today I learned the company really has no way of estimating deliver. Granted, I saw a banner on have the page that orders might be delayed because of the coronavirus but that doesn't absolve issues. I called tech support and learned that the company really doesn't have a way to determine backlogs or accurately estimate delivery dates. They should be able to do that. As such, i recommend Tiny Prints which is a smoother operation overall.

I am very disappointed in the wedding invitations I received. I ordered the matching envelopes to be SAGE. The order details, receipt, and proof all showed sage. I received my envelopes and they are WHITE. I reached out to customer service who informed me they were sold out of the color sage. Instead of informing me when I ordered that they were sold out so I could choose another color or save money, they send me white without my approval. I had to pay extra for colored envelopes, not for white. This is unacceptable. They also listed the wrong meal options on our RSVP cards. I will not be using Minted in the future.

RUINED CHRISTMAS!
Selected Minted for their foil-pressed cards and quality... WELL, received a plain print card, called to rectify and after 48 minutes on hold I was verbally attacked for "a non-foil card option" which is flagrantly not true as the card is listed as foil, it's default is foil. No offer to rectify or refund. Offered a 20% credit which is less than what I paid for shipping. Adding insult to injury, the print is dull. Hopefully this is just a fluke but I must say the customer service was profit based responses and NOT customer oriented. SO so SO disappointed!

While the products may be nice but extremely expensive they take a long time to prepare and deliver. And when there is an issue i. E. they shorted me 15 invitations which may not seem like a lot but it was almost half my order they are not making it a priority to resolve the issue. I was lied to by two different reps about the when the delivery would happen and after discussions with many reps, 5 days later the issue is still not resolved and the invites are still not printed. Never use it again and would not recommend them.

I ordered Christmas cards and envelopes during a promotion that let you upgrade your envelope.The proof showed a white envelope. The order showed a white envelope. I called and said I wanted an upgraded envelope that evidently did not go thru on my order. My mistake? Yes, probably. They assured me they would change it and express my cards to me. Since then I have no cards, my account says my order was canceled. I've had email exchanges from at least 6 different people who say they will help and nothing gets done. I paid, my account was charged for over $300 and nothing to show for it and nobody that will help. I've emailed them my phone number but nobody calls. Horrible customer service. Order#*******

The photos are shown in their proofs very clearly, then the actual result is blurry. I ordered Christmas cards from them this past year, and the first round were awful. I contacted customer service, they remade the cards (which came in so close to Christmas, if they were sent they'd arrive post-holiday) and the second round were IDENTICAL to the first. Awful quality, so blurry. I then called Minted, and was promised a refund, since they could not remake (nor did i trust them to provide a quality card) the order prior to the holiday. I agreed. Then the proceeded to give me a 30% refund instead of full credit (as promised). I then had to call them back to address the refund issue, to which they said they would address and never did. Called them a third time on the refund issue, they gave me a max of 55% refund and I was left with unusable cards and out 45% of the money on the order. They are a scam. Do not waste your money, do not waste your time.

I placed an order for 85 holiday cards 11/27/20. Nothing was stated that shipping would be delayed due to COVID when I placed my order. It's 12/15/20 and I still don't have my cards. I have talked, emailed, live chatted with various costumer service reps ALL who have told me false information regarding when I would receive my order. I have been "guaranteed" both ship and arriving dates- and NONE have happened. They haven't shipped yet.

Minted should have never accepted orders it couldn't fulfill.

Very disappointing after such a hard year.