business logo of MiniInTheBox

MiniInTheBoxReviews 2,349

3.4

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.


miniinthebox.com
Founded in 2009
Beijing, NY, China
+130
How would you rate MiniInTheBox?
grey star
grey star
grey star
grey star
grey star

MiniInTheBox Reviews Summary

The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.

This summary is generated by AI, based on text from customer reviews

service
276
value
262
shipping
273
returns
197
quality
249

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
Follow Cacciapuoti F.
Unfollow Cacciapuoti F.
Send Message
Share Review
Report Review

Ottimo rapporto qualità prezzo, il prodotto è pervenuto nei tempi stabiliti in buono stato e come da descrizione, da consigliare come ottimo sito di acquisti

Date of experience: May 3, 2016
Mexico
2 reviews
0 helpful votes
Follow Alejandra A.
Unfollow Alejandra A.
Send Message
Share Review
Report Review

Los productos de excelente calidad, diseños novedosos y entrega segura.

Date of experience: May 3, 2016
Italy
1 review
0 helpful votes
Follow Antonio B.
Unfollow Antonio B.
Send Message
Share Review
Report Review

Coppia di orologi analogici, al quarzo, in PU 981 - Nero

31/12/1969

Bellissimi! La foto rende benissimo l'aspetto dell'articolo! Qualità prezzo al meglio che si possa desiderare. Tempi di spedizione, vista la distanza, più che accettabili. Farò di sicuro altri acquist

Date of experience: May 3, 2016
Canada
1 review
0 helpful votes
Follow Ali M.
Unfollow Ali M.
Send Message
Share Review
Report Review

I have been a customer for years and have never had a problem with any product i bought. I was as described and came quickly! I would always recommend MiniInTheBox for the service and price! Thank you again!

Date of experience: May 3, 2016
Brazil
1 review
0 helpful votes
Follow Anderson S.
Unfollow Anderson S.
Send Message
Share Review
Report Review

Excelente!
May 3, 2016

Loja completa com preços ótimos e entrega segura. Recomendo sempre!

Date of experience: May 3, 2016
NL
1 review
0 helpful votes
Follow Rozemarijn d.
Unfollow Rozemarijn d.
Send Message
Share Review
Report Review

Great service
May 3, 2016

Good items at good prices, great service and fast shipping.

Date of experience: May 3, 2016
District of Columbia
1 review
0 helpful votes
Follow Sumnima J.
Unfollow Sumnima J.
Send Message
Share Review
Report Review

Wonderful
May 3, 2016

Light weight, shining color, big yet beautiful. Exactly what i wanted. I would surely recommend others to buy it!

Date of experience: May 3, 2016
Brazil
1 review
0 helpful votes
Follow Clarissa C.
Unfollow Clarissa C.
Send Message
Share Review
Report Review

I've been buying from MiniInTheBox since 2010 and have always had a great expericence with them. The price of the products are much cheaper than stores in Brazil, delivery fees are not charged and costumer service is fast, efficient and the atendants are very polite. The only drawback is the time the purchase takes to arrive at my house, but I believe that's more of a problem of the post services in Brazil than anything concerning the company.

Date of experience: May 3, 2016
France
1 review
0 helpful votes
Follow Ludivine h.
Unfollow Ludivine h.
Send Message
Share Review
Report Review

Coque iPhone 6
May 3, 2016

Produit conforme à la photo super qualité prix ravi

Date of experience: May 3, 2016
Canada
2 reviews
0 helpful votes
Follow Thanos S.
Unfollow Thanos S.
Send Message
Share Review
Report Review

I like the fact that hey have huge variety but shipping times might be long. So far so good.

Date of experience: May 3, 2016
Canada
1 review
0 helpful votes
Follow Maher S.
Unfollow Maher S.
Send Message
Share Review
Report Review

If you are looking for quality, good price and excellent customer service, then this is the site you can rely on, I was buying from them for long time and never regret.

Date of experience: May 3, 2016
Italy
1 review
0 helpful votes
Follow Bruno C.
Unfollow Bruno C.
Send Message
Share Review
Report Review

Prodotto ok! Ricevuto con qualche ritardo ma alla fine tutto ok!

Date of experience: May 3, 2016
Greece
1 review
0 helpful votes
Follow T K.
Unfollow T K.
Send Message
Share Review
Report Review

Great shop!
May 3, 2016

Everything was great. Accurate item descriptions. Ontime delivery and very good customer support.

Date of experience: May 3, 2016
Italy
1 review
0 helpful votes
Follow Penny F.
Unfollow Penny F.
Send Message
Share Review
Report Review

Three pendants each on a gold chain, all unusual.
Two were gifts and much appreciated.
Always a good price.

Date of experience: May 3, 2016
Spain
1 review
0 helpful votes
Follow Juanjo J.
Unfollow Juanjo J.
Send Message
Share Review
Report Review

Tal y como se ve en las fotos. Una buena compra.

Date of experience: May 3, 2016
Spain
1 review
0 helpful votes
Follow Juan C.
Unfollow Juan C.
Send Message
Share Review
Report Review

Todo correcto como siempre y en el tiempo acordado, muy buena relación calidad-precio!

Date of experience: May 3, 2016
Italy
1 review
0 helpful votes
Follow Eliana V.
Unfollow Eliana V.
Send Message
Share Review
Report Review

Perfect
May 3, 2016

Miiniinthebox is a Perfect site of commerce. I'm sorry for my enghlish but i m italian. The produt is lime the picture. The time of spedition is of 1 month

Date of experience: May 3, 2016
Nigeria
1 review
0 helpful votes
Follow Dipo O.
Unfollow Dipo O.
Send Message
Share Review
Report Review

From the delivery to the great customer service and the quality I don't know anyone that can badmouth miniinthebox cause i live in Nigeria and my item gets delivered within 6 working days. Expedientshipping at low rates

Date of experience: May 3, 2016
GB
1 review
0 helpful votes
Follow Karel d.
Unfollow Karel d.
Send Message
Share Review
Report Review

It's a good site to buy things from with a good delivery speed in comperance to other sites.
Even if you have a problem with a delivery they give good help to solve the problem,

Date of experience: May 3, 2016
Uruguay
1 review
0 helpful votes
Follow Valentina G.
Unfollow Valentina G.
Send Message
Share Review
Report Review

I like to buy in MiniInTheBox because I can find a lot of things. There are a lot of gadgets, accesories, watches and jewerly.

Date of experience: May 3, 2016