On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Ottimo rapporto qualità prezzo, il prodotto è pervenuto nei tempi stabiliti in buono stato e come da descrizione, da consigliare come ottimo sito di acquisti
Los productos de excelente calidad, diseños novedosos y entrega segura.
Coppia di orologi analogici, al quarzo, in PU 981 - Nero
31/12/1969
Bellissimi! La foto rende benissimo l'aspetto dell'articolo! Qualità prezzo al meglio che si possa desiderare. Tempi di spedizione, vista la distanza, più che accettabili. Farò di sicuro altri acquist
I have been a customer for years and have never had a problem with any product i bought. I was as described and came quickly! I would always recommend MiniInTheBox for the service and price! Thank you again!
Loja completa com preços ótimos e entrega segura. Recomendo sempre!
Good items at good prices, great service and fast shipping.
Light weight, shining color, big yet beautiful. Exactly what i wanted. I would surely recommend others to buy it!
I've been buying from MiniInTheBox since 2010 and have always had a great expericence with them. The price of the products are much cheaper than stores in Brazil, delivery fees are not charged and costumer service is fast, efficient and the atendants are very polite. The only drawback is the time the purchase takes to arrive at my house, but I believe that's more of a problem of the post services in Brazil than anything concerning the company.
Produit conforme à la photo super qualité prix ravi
I like the fact that hey have huge variety but shipping times might be long. So far so good.
If you are looking for quality, good price and excellent customer service, then this is the site you can rely on, I was buying from them for long time and never regret.
Prodotto ok! Ricevuto con qualche ritardo ma alla fine tutto ok!
Everything was great. Accurate item descriptions. Ontime delivery and very good customer support.
Three pendants each on a gold chain, all unusual.
Two were gifts and much appreciated.
Always a good price.
Tal y como se ve en las fotos. Una buena compra.
Todo correcto como siempre y en el tiempo acordado, muy buena relación calidad-precio!
Miiniinthebox is a Perfect site of commerce. I'm sorry for my enghlish but i m italian. The produt is lime the picture. The time of spedition is of 1 month
From the delivery to the great customer service and the quality I don't know anyone that can badmouth miniinthebox cause i live in Nigeria and my item gets delivered within 6 working days. Expedientshipping at low rates
It's a good site to buy things from with a good delivery speed in comperance to other sites.
Even if you have a problem with a delivery they give good help to solve the problem,
I like to buy in MiniInTheBox because I can find a lot of things. There are a lot of gadgets, accesories, watches and jewerly.
Answer: Just Block the email, that's what I did.
Answer: I just dragged their email into my spam folder. The filter on my account then did the rest.
Answer: I had a delivery problem with them, didn't get all the stuff i paid for with Paypal. As soon as I contacted Paypal to complain, Miniinthebox refunded me very quickly for the missing items. They fear Paypal it seems...
Answer: They don't want you to contact them. Period! Nobody should order anything from this company!
Answer: And then after first time u send tickets and it still is not corrected there is no more tickets to send. It is a sham
Answer: Dear customer, We apologize for the problem you have. As for your case, please kindly log in your account and submit a ticket to contact our after sales customer service dept. We will further check what caused the problem and then help you resolve any problem with our greatest effort. Here is how you can contact customer service: https://www.lightinthebox.com/knowledge-base/c1228/?prm=1.34.146.0
Answer: Dear customer, We are sorry for the concern. Could you please provide us with your Order Number or your Full Name so we can check it for you? Thank you for in advance.
Answer: Dear customer, You may log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
Answer: I am really sorry for this unusual situation. I feel really sorry for any confusion about tax. Please allow me to remind you that this matter is well discussed on our F. A. Q section, as you may see at https://bit.do/litb-tax In fact, since the first year we've established our company, we noted that taxes under some countries can be heavy. That's why we created an insurance against tax, available at checkout to orders from most Countries. You can easily add it when you place your order. Please check this example out: https://bit.do/tax-insurance I really appreciate your time and comprehension. If you need anything else, please let me know and I will do my best to assist you.