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MiniInTheBoxReviews 2,349

3.4

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MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.


miniinthebox.com
Founded in 2009
Beijing, NY, China
+130
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MiniInTheBox Reviews Summary

The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.

This summary is generated by AI, based on text from customer reviews

service
276
value
262
shipping
273
returns
197
quality
249

We monitor reviews for authenticity

Portugal
1 review
0 helpful votes
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Espetacular
May 3, 2016

Artigos com optima qualidade e preços fantásticos.

Date of experience: May 3, 2016
Australia
1 review
0 helpful votes
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Very good!
May 3, 2016

Very happy with response and service. Will shop here again.

Date of experience: May 3, 2016
Italy
1 review
0 helpful votes
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Perfetto
May 3, 2016

Orologio molto trendy, per tutte le età, scelta di vari colori.
Lo consiglio a tutti.
Spedizione perfetta.

Date of experience: May 3, 2016
Italy
1 review
0 helpful votes
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Soddisfatto
May 3, 2016

La spedizione ha rispettato i tempi, non sarà metallo di ottima qualità ma fa il suo dovere, è abbastanza largo, non credo adatto per dita troppo esili

Date of experience: May 3, 2016
Brazil
1 review
0 helpful votes
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A case é realmente linda, como na foto! Super recomendo

Date of experience: May 3, 2016
Portugal
1 review
0 helpful votes
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Fast and amazing
May 3, 2016

All things that i ordered were delivered on time and with the best quality

Date of experience: May 3, 2016
Peru
1 review
0 helpful votes
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Good website
May 3, 2016

Is a responsible website because when customs from other countries charge taxes they reimburse half the payment and help the client to not waste money and time. We recommend this product.

Date of experience: May 3, 2016
Washington
1 review
0 helpful votes
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Molto carini, esattamente come da foto illustrativa.

Date of experience: May 3, 2016
Italy
1 review
0 helpful votes
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Ottima, utile per risolvere delle mancanze del modello inferiore, molto semplice nella programmazione e interessante per i pin in/out diponibili

Date of experience: May 3, 2016
Spain
1 review
0 helpful votes
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100% fiable. Los productos siempre llegan y son tal cual se describen en la página.

Date of experience: May 3, 2016
Germany
1 review
0 helpful votes
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I have used it seevral times and no complainds so far, everything I order is delivered nicely.

Date of experience: May 3, 2016
Colombia
1 review
0 helpful votes
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Llegó en excelente condiciones y en el tiempo dado. Gracias :D

Date of experience: May 3, 2016
Spain
2 reviews
0 helpful votes
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Rapidessa en el servei i qualitat molt bona per el seu preu. A demunt un gran servei donat el seu interes per atendre be al client. Molt be

Date of experience: May 3, 2016
Italy
1 review
0 helpful votes
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Always excellent
May 3, 2016

Also now Miniinthebox has been an excellent serious seller,

Date of experience: May 3, 2016
Jamaica
1 review
0 helpful votes
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My l west watch and 16 gig flashdrive was great! I recommend mail in the box for their great products and reasonable prices!

Date of experience: May 3, 2016
Brazil
1 review
0 helpful votes
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Recommend
May 3, 2016

As canetas são lindas, Fofas delicadas.
Eu recomendo este produto.

I recommend the products from Miniinthebox, I am customer already has a time and my orders always arrive, all right, Thank you for Miniinthebox responsibility.:)
My pens are beautiful and very good, delicate, I recommend them to buy.

Date of experience: May 3, 2016
Spain
1 review
0 helpful votes
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Excelente web
May 3, 2016

Me encanta comprar a traves de la pag web, todo es excelente, los precios y llega todo en excelente estado, aunque tarde un poco en llegar pero merece la pena.

Date of experience: May 3, 2016
Brazil
1 review
0 helpful votes
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Bom
May 3, 2016

O pedido veio exatamente como mostrava no site, muito lindo.

Date of experience: May 3, 2016
California
1 review
0 helpful votes
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This is cool. Just purchased it 15 days ago and its taking too long for it to be delivered. I don't know how long will it take. Just saw the other reviews and some of them saying that it took a month or longer for to be delivered. I don't want that to happen. If it takes a month or longer, i'll drop my ratings. Can't wait to put them on.

Date of experience: May 3, 2016
France
1 review
0 helpful votes
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The prices are very cheap but the chipping time is very long and sometimes the article get lost during the travel.

Date of experience: May 3, 2016
Mini I. MiniInTheBox Rep
over a year old

Hi, Niamor. Thank you for the feedback. Regarding the shipping time, it depends on which shipping method you choose. If you want faster and more reliable delivery, then perhaps you can choose standard shipping or even expedited shipping. You know, for some items we can offer free expedited shipping if the order total reaches a certain amount. I believe you can find the balance between delivery time and shipping cost.

As for your order, 1602180923453339, we have created a CS ticket for you, ticket 12623248. You can login your mininthebox account and check it in your personal center.

Please feel free to contact us if you have any further questions, it is always a pleasure to help.