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MiniInTheBoxReviews 2,349

3.4

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From the business

MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.


miniinthebox.com
Founded in 2009
Beijing, NY, China
+130
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MiniInTheBox Reviews Summary

The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.

This summary is generated by AI, based on text from customer reviews

service
276
value
262
shipping
273
returns
197
quality
249

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
Follow Angela B.
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I have a positive shopping experience with MiniInTheBox, all the objects are pretty and cheap, that sounds great!

Ho sempre una positiva opinione di MiniInTheBox, tutti gli oggetti sono carini e soprattutto poco costosi, il che è fantastico!

Date of experience: May 6, 2016
Belgium
1 review
0 helpful votes
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MiniInTheBox is an awesome site for everyone.
The prices are low and you can find everything from jewelery and elctronics to clothes and stuff you can use around the house.
The delivery is mostly free and your package gets there within a reasonable time.
So go ahead and try it!

Date of experience: May 6, 2016
Italy
1 review
0 helpful votes
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Case iPhone 6/6s
May 6, 2016

Longtime purchase case of www.miniinthebox.com and I have always had a great time. They are very good and exactly the same as in the photos. The shipping times are correct. Great all round service.

Date of experience: May 6, 2016
Australia
1 review
0 helpful votes
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The parcel arrived today in good condition and good time. Very happy with the service and the goods. I recommend Minlin on past orders and certainly again on this order. Well done!

Date of experience: May 5, 2016
Brazil
2 reviews
2 helpful votes
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Sou grato por ser comprador e cliente fiel à vocês, produtos de ótima qualidade que nunca vi, com uma imensa lista de produtos ótimos de alta qualidade sou grato, um atendimento atencioso que apacenta e conforta o comprador, para mim não é apenas uma loja é minha família em momentos que preciso comprar algo de meu agrado ou necessidade, quando preciso recorro à eles e sempre me agrado com o resultado fantástico em rodutos em preços e em facilidade de compra e em ajuda. Obrigado mesmo Atenciosamente Davi Souza

Date of experience: May 5, 2016
Virginia
1 review
0 helpful votes
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I was a bit skeptical about MiniInTheBox but some of their deals were too good to pass up and so I gave them a try and am glad I have. The pricing is good. I've found items here I couldn't find somewhere else. My one customer service experience was great. I have purchased bluetooth headphones, other electronics and even earrings. Plus they are always offering Rewards and deals with are good. Don't be afraid to check them out.

Date of experience: May 5, 2016
California
2 reviews
0 helpful votes
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Everything ok
May 5, 2016

Items perfectly delivered. 18 days from order to delivery

Date of experience: May 5, 2016
Italy
1 review
0 helpful votes
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Piccola e maneggevole, fa il suo dovere. Prezzo ottimo per il tipo di prodotto.

Date of experience: May 5, 2016
Brazil
1 review
0 helpful votes
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Site confiável.
May 5, 2016

Já fiz alguma compras no site. Quando há algum problema, eles prontamente o resolvem. Então, fico tranquilo ao fazer compras no Mini.

Date of experience: May 4, 2016
Guatemala
1 review
0 helpful votes
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Muy buena pagina
May 5, 2016

Compre un reloj y llegó en buen tiempo y en buen estado

Date of experience: May 4, 2016
Mexico
1 review
0 helpful votes
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MiniInTheBox is the best of all the places where yu can find anything you need! And With FREE SHIPPING! And it doesn´t take that long like with other places... The things that you order came with good protections and very closed, you can buy all the things you need! Ihave bougth things for my house, my cellphone, work an school! It´s Awesome!

Date of experience: May 4, 2016
New York
1 review
0 helpful votes
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Miniinthebox.com
May 4, 2016

I tried to purchase a watch that was no long in stock. Instead of a hassle, I got (2) options. Get my card refunded or leave the money(s) as store credit. I choose to have a refund sent to my card for other reasons but now I know that when I'm shopping for myself, I can leave money(s) as store credit when something that I chose is not in stock. Thanks Miniinthebox!

Date of experience: May 4, 2016
Florida
1 review
0 helpful votes
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MiniInTheBox
May 4, 2016

Já fiz varios pedidos pela MiniInTheBox e não me arrependo de nada

Date of experience: May 4, 2016
NL
3 reviews
0 helpful votes
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Geweldig
May 4, 2016

MinilnTheBox is een geweldige website
Je kan alles bestellen wat je wilt zeker een
Aanrader om op deze website iets te bestellen echt geweldig

Date of experience: May 4, 2016
Honduras
1 review
0 helpful votes
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Es muy buena la calidad de atencion al cliente y envio de productos.

Date of experience: May 4, 2016
Romania
1 review
0 helpful votes
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Everytime I want to buy accesories, I go to miniinthebox.com. Great delivery (expedited shipping), great products, good quality and great customer service!

PS: I purchased some great Easter gifts for my friends ;)

Date of experience: May 4, 2016
Italy
1 review
0 helpful votes
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Comodo proprio come nella foto i tempi di consegna un po' lunghi ma ne è valsa la pena

Date of experience: May 4, 2016
France
1 review
0 helpful votes
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I like Miniinthebox, the products are good, and the value for money is very good. I continue to order in this site, and i like it!

Date of experience: May 4, 2016
Switzerland
1 review
0 helpful votes
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Das ARDUINO-Sortiment ist sehr umfangreich.
Gute Qualität.
Interessante Preise.
Zuverlässige Lieferung

Date of experience: May 4, 2016
NL
1 review
0 helpful votes
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You can find different interesting items for a good price on MiniInTheBox, just beware that if you opt for free delivery, you might need to wait up to 1-2 months.
Other than that, I've made ~10 purchases, and I get good value for money.

Date of experience: May 4, 2016