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From the business
MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
MiniInTheBox Reviews Summary
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
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I bought item for my office colleagues, they are very happy to receive it. Its well finished and good quality at this price; customer service as always very helpful, shipped very fast. Thank you
Très jolie bague, beau rendu et très fine je recommande!
Articoli di ottima qualita' ma penalizzati dalle alte spese relative agli oneri doganali che in alcuni casi superano quasi il costo della merce acquistata.
Ha sido muy grata la experiencia de comprar por eso me he mantenido comprando constantemente cerca de 3 años seguidos espero continúen con sus buenas ofertas y calidad en la atención al cliente
Je recommande ce site à tous. Les prix sont très biens et la qualité est très bonne.
Un site avec un très bon service client et d'excellent produit
Het is een geweldige site, ik heb al een paar keer een bestelling gedaan, en het is netjes afgeleverd. Aanrader.
Prodotto in ottime condizioni, esattamente come da descrizione. Lo consiglierei
I was lucky my order eventually arrived, many customers never received theirs... Took out an insurance to cover customs charges, Light in Box told me on 21 April they were going to refund the costs after asking me for proof of payment. 11 May still no money has been returned to my PayPal account. Impossible to get to their customer service, no email or phone number. They close all the cases you open without resolving them. They only respond to complaints raised through PayPal. Will never order from them again!
A dispute was raised with PayPal for non-delivery (the delivery was a lot later than indicated), that case was closed on 9 May and does not mean the customs charges should not be paid.
Miniinthebox.com is a great site to shop. It's easy and there are so many different products to choose from. The site is very easy to use and thanks to clear categories you can find fast and easy what ever you are looking for.
Miniinthebox is a reliable and orders are processed quickly and are always received on time.
The price performance ratio is good and i have never
Received any products which would not have meet expectations. Overall my experiences have been great.
Miniinthebox is one of my favourite sites since I bought all my phone cases and also one spectacular watch!
My orders never went lost and they always arrived on time.
Love it!
Perfecto estado y muy buen funcionamiento a gran precio
Exactly what I wanted! But there was not the battery protection.
I use this site for a couple of years now and I can say that is great! Excellent products and excellent customer care, when I had problems with the free shipping or with my card they were all kind with me. I bought mostly electronic products, iPhone cases and stationary things, all perfect and arrived (I'm italian) in a short time. Highly recommended.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer thank you for message, since you opened a dispute of PayPal. So the payment is frozen, we do not have any access to the payment as it is being hold of PayPal. Sorry for any misunderstanding. And we also created a ticket #12666376 and send it to our customer service for the further assistance.