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MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
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Everything was excellent! I thanks to mini in the box!
The delivery was in time and everything was well packaged!
I'll recommand them :) the quality is good and the prices are awesome!
MOLTO BELLO E PRATICO, BUONA PORTABILITA' E VISIONE CON BUONA OTTICA, LEGGERO E TASCABILE
Snelle levering en goede prijs zonder extra kosten voor mijn 4x usb3.0 hub.
Prima produkt!
Fine quality, solid and nicely finished. Many times cases but no broken glass.
The pouches for bank cards and the small flap for passport and drivers license are useful.
Ottimo sito, ho fatto tanti acquisti e tutti andati a buon fine.
Spedizione un pò lunga.
Consigliatissimo
Ho fatto diversi ordini su questo sito perchè ci puoi trovare un po di tutto. La qualità degli oggetti venduti non è ottima, ma chiaramente dipende anche dal loro prezzo. Se acquistate roba molto economica aspettatevi anche che si rompa facilmente o abbia difetti. Quindi fate attenzione ai vostri acquisti. Gli oggetti vengono dalla Cina, quindi i tempi di spedizione standard sono molto lunghi, anche di un mese. In ogni caso, qualunque tipo di spedizione si scelga, consiglio sempre di aggiungere lassicurazione per eventuali tasse doganali perchè mi è capitato di dover pagare alla consegna 25 in più!
Soddisfatta del mio primo acquisto su mininthebox, anche se suddiviso in tre spedizioni l'ordine e' arrivato nei tempi previsti e gli oggetti erano conformi a ciò che mi aspettavo.
Very good web shop with nice products for a low price.
Tempi di consegna un po lunghini ma in compenso prodotto originale e prezzo ottimo
This site is very useful to buy cheap products, and some very nice things impossible to find on the market. Advice for those who do not know him.
Pedido recibido en 13 días desde el pago. No es la primera vez que compro ni será laúltima. Excelente página 100% recomendada
I ordered several articles on this site. They are well made and cheap! Customer service is available, I had no problem with the return of some articles! I recommend it to everybody
Gosto muito de fazer compras por este site! Tem coisas excelente e a preços muito bons! Só tenho pena de demorar algum tempo a chegar, podiam rever essa situação.
Wonderful memory card. Use the data logger Ambarella. The speed of write and read is as claimed.
It's all wonderful even if the shipping is too long, but the objects are so lovely!
I'm very satisfied, thanks!
Très bon site composé d'excellents produits, les coques sont d'excellentes qualités!
Je recommande
Top Lieferung, tolle Produkte, kann ich nur weiterempfehlen! Vielen Dank dafür!
Veel keus van producten tegen een lage prijs en met de invoerrechten verzekering in het geval dat je invoerrechten hebt betaald. Het gehele bedrag van de invoerrechten snel retour gestuurd op je rekening. Zeer aanbevelingswaardig deze web winkel.
I ordered two iPhone cover in the last mounth and i'm happy for them because they are very nice, well done and protect my smartphone well. Thank you MiniInTheBox for delivery (although a bit long) and the price-quality offering.
Answer: Just Block the email, that's what I did.
Answer: I just dragged their email into my spam folder. The filter on my account then did the rest.
Answer: I had a delivery problem with them, didn't get all the stuff i paid for with Paypal. As soon as I contacted Paypal to complain, Miniinthebox refunded me very quickly for the missing items. They fear Paypal it seems...
Answer: They don't want you to contact them. Period! Nobody should order anything from this company!
Answer: And then after first time u send tickets and it still is not corrected there is no more tickets to send. It is a sham
Answer: Dear customer, We apologize for the problem you have. As for your case, please kindly log in your account and submit a ticket to contact our after sales customer service dept. We will further check what caused the problem and then help you resolve any problem with our greatest effort. Here is how you can contact customer service: https://www.lightinthebox.com/knowledge-base/c1228/?prm=1.34.146.0
Answer: Dear customer, We are sorry for the concern. Could you please provide us with your Order Number or your Full Name so we can check it for you? Thank you for in advance.
Answer: Dear customer, You may log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
Answer: I am really sorry for this unusual situation. I feel really sorry for any confusion about tax. Please allow me to remind you that this matter is well discussed on our F. A. Q section, as you may see at https://bit.do/litb-tax In fact, since the first year we've established our company, we noted that taxes under some countries can be heavy. That's why we created an insurance against tax, available at checkout to orders from most Countries. You can easily add it when you place your order. Please check this example out: https://bit.do/tax-insurance I really appreciate your time and comprehension. If you need anything else, please let me know and I will do my best to assist you.