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MiniInTheBoxReviews 2,349

3.4

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From the business

MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.


miniinthebox.com
Founded in 2009
Beijing, NY, China
+130
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MiniInTheBox Reviews Summary

The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.

This summary is generated by AI, based on text from customer reviews

service
276
value
262
shipping
273
returns
197
quality
249

We monitor reviews for authenticity

NL
2 reviews
0 helpful votes
Follow Bert M.
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For my phone, the One plus two, I needed another cable for charging. It's an USB3.0 C type. Could not buy it in the Netherlands. Could buy it in China!
Miniinthebox has them! Not expensive and no extra fees!
Satisfied

http://www.miniinthebox.com/nl/usb-c-3-1-type-c-mannelijke-connector-met-standaard-type-a-male-data-kabel-voor-nokia-n1-tablet-amp-macbook-amp-chromebook_p*******.html!

Date of experience: May 11, 2016
Texas
2 reviews
0 helpful votes
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Super!
May 12, 2016

Site excellent pour trouver des bijoux et gadgets à petit prix. Très souvent de bonne qualité (il faut s'appuyer des avis déjà laissés pour choisir ses produits).
Le seul petit point négatif est le temps de livraison: il ne faut pas être pressé car le colis met souvent des semaines pour venir.
Mais je recommande ce site à fond!

Date of experience: May 11, 2016
Brazil
1 review
0 helpful votes
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Adoro comprar com MininInthebox, pois possuem diversos produtos com bons preços e entregam no Brasil mesmo sendo do outro lado do mundo. E em casos de problemas com entrega eles se comprometem em reenviar para que o cliente não saia prejudicado.

Date of experience: May 11, 2016
Italy
2 reviews
1 helpful vote
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IPhone covers
May 12, 2016

I've ordered two covers for my iPhone and i thought they was fantastic but when i received my order, one of them was very very good, the other cover in the contrary was awful, the spiderman's one: the collage was done very badly!

Date of experience: May 11, 2016
Mexico
1 review
0 helpful votes
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EXCELENTE
May 12, 2016

ES UN LUGAR EXCELENTE PARA COMPRAR AUNQUE TARDAN LAS COSAS ESO ES LO MENOS DE LAS IMPORTANCIAS ES UN GRAN LUGAR PARA CONSEGUIR COSAS BUENAS BONITAS BARATAS Y DE CALIDAD LA VERDAD VALE LA ESPERA EL PRODUCTO QUE UNO COMPRA

Date of experience: May 11, 2016
Italy
1 review
0 helpful votes
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I am my first purchase I had some doubts, as so often, and instead everything is anndato pleasantly well. Even communications with the support were quick, courteous and have solved every issue.

Date of experience: May 11, 2016
Italy
1 review
0 helpful votes
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You can find all that you want visiting miniinthebox. From technology to food, from sport to stationery, from jewelry to make-up.
Shipments slow but precise and serious customer service

Date of experience: May 11, 2016
Italy
1 review
0 helpful votes
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Ottimo
May 12, 2016

Il pacco è arrivato un pó in ritardo ma ne è valsa la pena di aspettare il contenuto integro e di ottima qualità.

Date of experience: May 11, 2016
Sweden
2 reviews
1 helpful vote
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The cases were indeed of high quality.
Love this website for maintaining the quality standards

Date of experience: May 11, 2016
Italy
1 review
0 helpful votes
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Good rings for both men and women, and also other goods objects

Date of experience: May 11, 2016
Italy
1 review
0 helpful votes
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Bella lampadina con buona resa luminosa. Tutto ok.

Date of experience: May 11, 2016
Michigan
1 review
0 helpful votes
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Very disappointed!
May 11, 2016

I ordered a Christmas present early in November. Never received the gift so I asked for a refund and never received that either. Won't be doing business with them every again!

Date of experience: May 11, 2016
Mini I. MiniInTheBox Rep
over a year old

This is Pinni from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=12666476# in our ticket center and provide a solution for your case. Please log in your mini in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Belgium
1 review
0 helpful votes
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Dit is een geweldige site en ook goedkoop! De klantenservice is ook super!

Date of experience: May 11, 2016
Brazil
1 review
0 helpful votes
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Excellent!
May 11, 2016

I loved the product! It's beautiful and best quality. I'm very satisfied!

Date of experience: May 11, 2016
Italy
1 review
0 helpful votes
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Buoni prodotti
May 11, 2016

Prodotti sani, unica pecca é la spedizione estremamente lenta, ma nel complesso arrivati insieme e funzionanti.

Date of experience: May 11, 2016
France
1 review
0 helpful votes
Follow FRANCON R.
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Colis reçu assez rapidement en 15 jours; ampoules correspondant parfaitement a ma demande pour un rapport qualité prix exceptionnel.

Date of experience: May 11, 2016
Italy
1 review
0 helpful votes
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Ottimo orologio!
May 11, 2016

Ottimo orologio in rapporto qualità prezzo, consegna un pò lunga circa 30 giorni lavorativi invece dei 20 ma comunque arrivato in ottimo stato!

Rispondi Modifica

Date of experience: May 11, 2016
Spain
1 review
0 helpful votes
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Good
May 11, 2016

The package arrived very late (a month of waiting) as they said in the description of the shipment. All products have very good quality, except the tempered glass i ordered for iPhone, which arrived broken. When I informed the company MININTHEBOX, they responded that sent me a new one for free. Now I'm waiting for the new shipment (another one month), the rest of products (cover cases for iphone) have very good quality.

Date of experience: May 11, 2016
Spain
1 review
0 helpful votes
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I love it
May 11, 2016

I love Mini in the box, I've bought has ariived in perfect condition and always with the best prices and without shipping

Date of experience: May 11, 2016
Spain
1 review
1 helpful vote
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PU Leather Rotate
May 11, 2016

I don't like it they are lying a day never did what they promised. I don't recommend any one to buy from it...

Date of experience: May 11, 2016