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MiniInTheBoxReviews 2,349

3.4

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From the business

MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.


miniinthebox.com
Founded in 2009
Beijing, NY, China
+130
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MiniInTheBox Reviews Summary

The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.

This summary is generated by AI, based on text from customer reviews

service
276
value
262
shipping
273
returns
197
quality
249

We monitor reviews for authenticity

Uruguay
1 review
0 helpful votes
Follow VALENTINA G.
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Me gusta mucho comprar en miniinthebox, porque tienen productos muy bonitos y baratos!

Date of experience: May 11, 2016
France
1 review
0 helpful votes
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Je suis assez satisfais de mon achat chez miniinthebox.com cette coque est très bien avec un joli motif dessus. Je recommande ce produit.

Date of experience: May 11, 2016
NL
1 review
0 helpful votes
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Hij ziet er echt cool uit en echt awesome dat hij het doet echt awesome dit

Date of experience: May 11, 2016
Italy
2 reviews
0 helpful votes
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Orologio molto elegante e dal prezzo contenuto. Consigliabile per tutti.

Date of experience: May 11, 2016
Belgium
1 review
0 helpful votes
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Is een mooi en degelijk hoesje voor de smartphone. Meer moet dat niet zijn.

Date of experience: May 11, 2016
France
1 review
0 helpful votes
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Pas de suprise, produits conformes à la description, recception meme pas un mois apres,
Merci à miniinthebox pour leurs produits à prix tres compétitif

Date of experience: May 11, 2016
Mauritius
1 review
0 helpful votes
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I Have order a leather case for iphone 6 but unfortunately i didn't received the package on the prescribed time. I contacted the customer service and they have resend it registered which i received last week. A trusfully site who are customer care oriented. Keep the good work.

Date of experience: May 11, 2016
Colombia
1 review
0 helpful votes
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Es una empresa seria, cumplida y atiende a los requerimientos del cliente!. Ya la he recomendado a mis amigos!

Date of experience: May 11, 2016
Italy
1 review
0 helpful votes
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Amazing
May 12, 2016

Items purchased are of excellent quality thank you.
Pace Luciano
Via Pastrengo 31
******* Moncalieri ( To) Italia
Telefono *******359
Lucianopace@ hotmail.it

Date of experience: May 11, 2016
Brazil
1 review
0 helpful votes
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Recommended
May 12, 2016

The candle I bought is really cute and the website has showed me all the references I needed to do a great buy. It's a good site, free shipping and good products, products I cant find here in my country.

Date of experience: May 11, 2016
Brazil
1 review
0 helpful votes
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O produto é de ótima qualidade, sempre compro e recomendo a todos entrega perfeita em excelente estado e na data prevista

Date of experience: May 11, 2016
NL
1 review
0 helpful votes
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Got everything
May 12, 2016

Have everything for your computer, Iphone but also for cars and camera.
I order everything that i sending is quick. Good quality and cheap.

Date of experience: May 11, 2016
Canada
1 review
0 helpful votes
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I ordered a mini iPad cover on April 19, they cashed my money next day, and I still haven't seen the product as of May 11. I feel they are making money from the customers money interest. I would never recommend anyone to buy a thing.

Date of experience: May 11, 2016
Mini I. MiniInTheBox Rep
over a year old

Mini I. [MiniInTheBox Rep] Dear customer after checking the shipping method of your order is airmail. The shipping time for airmail is 10-20 working days. We understand it takes a bit time to arrive but it is a free international shipping service. You did not charge for the shipping cost for this order. It is the most ecnomic shipping service. We also have expedited shipping method, it arrives in 3-5 working days. Thank you for your understanding. But do not worry we will take full responsibility if parcel is not arrived in time. And after review your case, we also created a ticket #12674330

Morocco
1 review
0 helpful votes
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Congrats
May 12, 2016

Thanks miniinthebox
I have been receiving my item well
Dealing was easy and well I'm going to buy other tools later
Thanks.

Date of experience: May 11, 2016
Brazil
1 review
0 helpful votes
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Idêntico à foto exibida. É um pouco maior do que esperado, mas acabamento e detalhes são ótimos. Recomendo. Detalhe: a bolinha transparente no centro da palma da mão não acende.

http://www.miniinthebox.com/pt/unidade-zp-8gb-homem-de-ferro-padrao-de-mao-estilo-de-metal-flash-usb_p*******.html#my_reviews

Date of experience: May 11, 2016
District of Columbia
2 reviews
0 helpful votes
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I purchased an LED light bulb which works fine. It's was just as described.and I am pleased with the purchase. It took 22 calendar days after order till delivery to Maryland, USA.

Date of experience: May 11, 2016
Greece
2 reviews
1 helpful vote
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A perfect e-shop
May 12, 2016

Το e-shop αυτό έχει πάρα πολλά πράγματα σε πολύ καλές τιμές. Εγώ παραγγέλνω συχνά από αυτό το site και είμαι ευχαριστημένη. ΤΟ μόνο που θέλει λίγο προσοχή είναι ο χρόνος αποστολής, λαμβάνω τη παραγγελία μου συνήθως μετά από ένα μήνα

Date of experience: May 11, 2016
Kazakhstan
1 review
0 helpful votes
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I recommend this shop! Product, service, delivery at the highest level.

Date of experience: May 11, 2016
Italy
1 review
0 helpful votes
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Sito affidabile
May 12, 2016

Sito buono ed affidabile. Due problemi, tempi di consegna eccessivi e possibilità di dover pagare daI doganali.

Date of experience: May 11, 2016
Belgium
1 review
0 helpful votes
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Perfect!
May 12, 2016

Het is een hele goede kwaliteit-prijsverhouding. Het beschermt heel goed, is makkelijk aan te brengen en zat goed beschermd verpakt.

Date of experience: May 11, 2016