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MiniInTheBoxReviews 2,349

3.4

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From the business

MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.


miniinthebox.com
Founded in 2009
Beijing, NY, China
+130
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MiniInTheBox Reviews Summary

The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.

This summary is generated by AI, based on text from customer reviews

service
276
value
262
shipping
273
returns
197
quality
249

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
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Só chegou nove peças, está faltando 24 pecas

Date of experience: May 21, 2016
Mini I. MiniInTheBox Rep
over a year old

Dear Customer,

We sincerely apologize for the inconvenience. We'd like to solve the problem for you. Could you please tell us your Order Number so that we can check it for you? Or please at least provide us your email address so that we can reach to you.

Looking forward to hear you back.

Lightinthebox

Italy
1 review
0 helpful votes
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Farsetti led
May 24, 2016

Arrivati perfettamente funzionanti ordinati oltre 20

Date of experience: May 21, 2016
Brazil
1 review
0 helpful votes
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Só recebi nove peças e as vinte quatro não recebi.

Date of experience: May 21, 2016
California
1 review
0 helpful votes
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Brinco maravilhoso ficou lindo quando coloquei na orelha.

Date of experience: May 21, 2016
California
1 review
0 helpful votes
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Great Website!
May 24, 2016

They are friendly and easy to work with, ha e never had an issue that there costumer service could not resolveu

Date of experience: May 21, 2016
Italy
1 review
0 helpful votes
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Carini.
May 24, 2016

Orecchini così come da descrizione. Molto carini. Miniinthebox è come sempre una garanzia.

Date of experience: May 21, 2016
Colorado
1 review
0 helpful votes
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Right and fast
May 24, 2016

I got the powerless audio amplifier dock for iPhone. Easy to purchase, shipped fast, delivered in good time. Product works as it should, so I'm very happy! I've spent money before on portable speakers and I always end up leaving them somewhere or I forget to charge. This one I can just toss in my backpack, it's pretty resistant, and no need to charge. Works great for me.

Date of experience: May 21, 2016
Brazil
1 review
0 helpful votes
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Relógio lindo, chegou ontem 11/05/16. O ruim é a taxa de retirada que foi de R$ 100,90.

Date of experience: May 21, 2016
Italy
1 review
0 helpful votes
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I received the package on time; new resistance led lamps work fine and do a good light.
I'm happy with the purchase.
The lamp on the cob - for halogen spotlight model - works well but is not adjustable intensity, I had not noticed that with a small difference I could take that dimmable.
I'm still happy with the purchase.

Date of experience: May 21, 2016
Italy
1 review
0 helpful votes
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Perfect
May 24, 2016

Tutto perfetto, arrivato in tempi ragionevoli, oggeto corrispondente alla descrizione

Date of experience: May 21, 2016
Argentina
1 review
0 helpful votes
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Las compras siempre se desarrollaron tal como se ejecutó la compra y la calidad de los productos son muy buenas..

Date of experience: May 21, 2016
Brazil
1 review
0 helpful votes
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Ótimo produto!
May 24, 2016

O produto veio em perfeito estado, muito lindo! Mas a entrega demorou um pouco, mais chegou dentro do prazo.

Date of experience: May 21, 2016
Italy
1 review
0 helpful votes
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The LED light bulbs are perfectly working, good quality for very chip price. The shipment took some days but was very easy to follow by tracking.

Date of experience: May 21, 2016
Belgium
1 review
0 helpful votes
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Perfect
May 24, 2016

The material is perfect, when you can wait one month they deliver for free,

Date of experience: May 21, 2016
Italy
1 review
0 helpful votes
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Avevo scelto questo modello in quanto combinava con i miei gusti, ma non appena giunto ho dovuto cedere alle lusinghe e alle richieste di mia figlia che lo ha voluto tornerò di certo ad acquistarle lo stesso modello, avendone constatato robustezza linea e solidità

Date of experience: May 21, 2016
RU
1 review
0 helpful votes
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Отличный сайт, очень хорошие качественные товары. Служба поддержки работает великолепно! В течение 12 часов в случае проблем, служба поддержки обязательно решит ваш вопрос. Доставка на сайте есть платная и бесплатная. Советую пользоваться бесплатной т. к. по времени примерно одинаково.
заказа **************
http://www.miniinthebox.com/ru/two-mixed-colors-with-transparent-middle-bumper-frame-case-for-iphone-4-4s-assorted-colors_p*******.html

Date of experience: May 21, 2016
Italy
1 review
0 helpful votes
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Perfetto
May 24, 2016

Ottimi venditori ottima il, post vendita e la qualità della merce

Date of experience: May 21, 2016
Spain
1 review
0 helpful votes
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Todo lo que he comprado esta muy bien, estoy muy contento

Date of experience: May 21, 2016
Brazil
1 review
0 helpful votes
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Produto bom.
May 24, 2016

Ótimo produto, apesar do valor, do baixo custo os produtos são duráveis. Compensam comprar. Vale apena.

Date of experience: May 21, 2016
Brazil
2 reviews
0 helpful votes
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Tem muitos meses que faço compras no Miniinthebox. Ótimo site para se comprar. Sempre tem promoções relâmpagos, onde compro objetos muito abaixo do preço de custo. Caso o produto tenha algum problema, eles reenviam de imediato. Ótimo sistema de comunicação para solução de problemas.

Aconselho e muito

Date of experience: May 21, 2016