From the business
MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
MiniInTheBox Reviews Summary
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
This summary is generated by AI, based on text from customer reviews
I prodotti che ho comprato sono sempre arrivati, in perfette condizioni e sempre come le avevo ordinate
Ik wil het kort houden
De prijs kwaliteit verhouding is heel goed
De producten worden goed verzorgd en op de voorziene tijd afgeleverd
Zeker een site om anderen aan te bevelen
Bedankt
Sempre recebo o produto conforme anunciado. Quando é extraviado, eles enviam novamente. Às vezes demora a chegar, mas é culpa dos correios aqui do Brasil. A mercadoria chega no Brasil em média de uma semana, aí o correio daqui fica uns 2 meses com a mercadoria antes de entregar. Site super correto. Sempre atenciosos. Respondem rápido as questões pós venda. Recomendo 100%.
A encomenda chegou muito rápido! Demorou mais na Alfândega do Brasil do que no transporte da China até aqui.
A qualidade do produto é muito boa: bom acabamento e encaixe perfeito.
Compro spesso da questo sito, che offre un'ampia varietà di prodotti, da cover per telefoni, a utensili di cucina, a bigiotteria e cancelleria... insomma c'è di tutto.
La cosa molto positiva è che non ci sono quasi mai spese di spedizione e nel giro di un mese arriva la consegna.
Consigliatissimo.
Сообщения, поддержка и время доставки на высоком уровне. Я доволен работой магазина. Я рекомендую этот магазин всем покупателям. мой заказ доставлен рекордно быстро.
De led groeilamp was goed verpakt maar ik moest nog 20 euro invoerrechten betalen terwijl de prijs erop stond 39 euro
Maarja toch betaald want het is nog goedkoper
What an excellent bag for my laptop! I love the fact that my Lenovo ThinkPad fits in perfectly and it is slightly padded to afford protection against minor knocks and bumps. It truly is waterproof and well made. It has side sleeves where the handles are for placing paperwork but i was able to put my cables in there too so really pleased with it. Great value and great quality!
It took two weeks for delivery, all products match the expectation!
(apple wrist, fidget, Iphone 7 case).
Order number **************... As of this date, I have not received credit for $217.48... This company is quick enough to take your money but take weeks to send mdse. And then the items are all misfits... It cost me $68 to ship and return... Never again...
Mi pedido fue entregado a tiempo sin ningun percanse ni contratiempo estoy muy contento con mi producto, todo muy bien no tengo que ni reclamos y a seguir comprando en mini
Os produtos chegaram em perfeito estado informe o anúncio. E no prazo estabelecido. Estou muito satisfeita com o site e as formas de pagamento oferecidas.
Very pooooor, don't send your order, send the most cheap things with high price.
They are not honer, don't solve your problem.
I bought micro card (30$) but they send another micro card 12$.
Dear Customer, we're sorry to hear that. We'll contact you in the private message and solve the problem for you. You can also provide us the order number so that we can find out your order.
To update my original review, Minilnthebox has refunded my purchase. Thank you.
I ordered items in May 17 it is now Jul 17 and the package didn't get delivered. When I enquired I was sent the same email with links to DHL shipping which showed the package reaching Canada and then being shipped back to Europe! When I repeatedly asked for a refund, I got the same email with the link to track my stuff... even when asking for a supervisor. I guess I have to know that I gave some shisters my 50+ dollars for the pleasure of emailing. Wont do that again and you should think twice too!
Dear Customer, we're sorry to hear that. We'll contact you in the private message and solve the problem for you. You can also provide us the order number so that we can find out your order.
My shipping took 3 times longer then expecked even i payed for faster shipping. Never seen such a bad site. Cheep chineese garbage...
This is Customer Service Supervisor from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=15896763 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
El bolígrafo linterna funciona muy bien y la iluminación de la linterna es eficiente, la lámpara G9 6W regulable bien.
Goede en overzichtelijke tracking van je bestelling.
Mooi optijd en goed beschermd verpakt en afgeleverd!
Ik heb mn volgende bestellingen al geplaatst!
A lot of things to choose for a small price. Ordered a couple of times, Always recieved the components with no additional customcosts. Recomending to others.
Première commande sur ce site et je suis satisfaite. Je recommande ce site il a un très grand choix de produits à des prix défiant toute concurrence. Le service après vente est top et très réactif. Je repasserai des commandes!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Doreen H,
This is supervisor Fabio. I am really sorry for this situation. I would like to help and I have raised this ticket for you, please will you follow up? https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=15895169
Thank you very much.