MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
This summary is generated by AI, based on text from customer reviews
Gostei bastante do atendimento do site, gostei muito do produto e o excelente preço. Super recomendo! Planejo comprar novamente.
Todas as compras fora bem sucedidas site confiável e seguro aconselho a todos honesto e preocupado co a satisfação do cliente
Alles sehr übersichtlich angeordnet, sehr große Auswahl, einfache Bestellabwicklung und bisher kamen die Bestellungen auch schnell an!
I ordered a laptop bag and I got it on time. The price was very good and had a great discount. The is big enough to keep both laptop and the cables inside. Plus an extra place for mobile phone. The design is really wonderful and makes me so happy. Thank you so much
Hoesje is perfect en zit perfect rond mijn Huawei p10 lite.
Verzending was binnen 14 dagen. Dit vind je nergens goedkoper
Заказ ************** получил, покупкой доволен. Качественно и быстро, относительно. Рекомендую к использованию.
Fiz 3 pedidos no site e todos vieram como na foto, muito bem embalados e com nenhum problema. A entrega foi realizada dentro do prazo, até mais rápido do que esperava, as compras vieram com código de rastreio e deu pra acompanhar certinho seu percurso, super recomendo a compra no site.
Excelente vendedores e produtos com excelentes qualidade! Valeu apena conferir os produtos que lá contém.
When I got this to my age old aunt I never thought her happiness could soar this height. Its easy for her to use it, never forget the pills anymore, no more plastic bags to carry the pills. Its airtight and durable and above all the cheapest substitute for the life long plastic bags.
Recebi o produto em perfeita condições e fiquei muito satisfeita. Demorou um pouco para chegar, mais valeu a pena esperar. Estão de parabéns!
Site de confiança, todos chegaram no prazo e ainda em enviaram o código de rastreamento para acompanhar... more
Alles in goede staat mogen ontvangen
En alles word altijd heel snel en veilig verzonden
Voral met de service van der verzekering voor invoer kosten loop
Je nooit risico op hoge kosten
Ma commande a nécessité un peu de patience mais est bien arrivée dans les temps. Il n'y avait aucun produit manquant et ils étaient comme demandés. Je suis contente de mes achats et recommande ce site!
Site de confiança, fiz uns 10 pedidos todos chegaram no prazo e ainda em enviaram o código de rastreamento para acompanhar o pedido, todos os produtos vieram conforme o solicitado e muito bem embalados e em ótimas condições. Ótimas formas de pagamento.
Os produtos quando faço a compra eles sempre chegam apesar da demora e sou super bem atendido quando tenho alguma dúvida.
Le site est super génial, juste un peu long a recevoir les colis mais dans l'ensemble super...
Fiquei muito satisfeita com a minha encomenda, vinha tudo bem embalado num envelope almofadado e em perfeito estado, inclusive as capas tal e qual aquilo que imginei. Adorei a minha compra :)
I collect Finger watches. I ordered a beautiful ring watch from Mini in the box. I am very impressed with the quality, design, price and shipping!
It's a nice site with good cheap products and a nice customer service. The few times that my product showed up broken I got a refund immediately. Over all a great service and good products!
Answer: Just Block the email, that's what I did.
Answer: I just dragged their email into my spam folder. The filter on my account then did the rest.
Answer: I had a delivery problem with them, didn't get all the stuff i paid for with Paypal. As soon as I contacted Paypal to complain, Miniinthebox refunded me very quickly for the missing items. They fear Paypal it seems...
Answer: They don't want you to contact them. Period! Nobody should order anything from this company!
Answer: And then after first time u send tickets and it still is not corrected there is no more tickets to send. It is a sham
Answer: Dear customer, We apologize for the problem you have. As for your case, please kindly log in your account and submit a ticket to contact our after sales customer service dept. We will further check what caused the problem and then help you resolve any problem with our greatest effort. Here is how you can contact customer service: https://www.lightinthebox.com/knowledge-base/c1228/?prm=1.34.146.0
Answer: Dear customer, We are sorry for the concern. Could you please provide us with your Order Number or your Full Name so we can check it for you? Thank you for in advance.
Answer: Dear customer, You may log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
Answer: I am really sorry for this unusual situation. I feel really sorry for any confusion about tax. Please allow me to remind you that this matter is well discussed on our F. A. Q section, as you may see at https://bit.do/litb-tax In fact, since the first year we've established our company, we noted that taxes under some countries can be heavy. That's why we created an insurance against tax, available at checkout to orders from most Countries. You can easily add it when you place your order. Please check this example out: https://bit.do/tax-insurance I really appreciate your time and comprehension. If you need anything else, please let me know and I will do my best to assist you.