From the business
MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
MiniInTheBox Reviews Summary
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
This summary is generated by AI, based on text from customer reviews
Tudo de acordo com o pretendido. Os produtos correspondem ao pedido e funcionam muito bem... recomendo vivamente a variedade de produtos disponibilizados
Embora tenha chegado no ultimo dia do prazo, o produto é igual a foto, possui pintura boa, gira por bastante tempo e aparenta ser resistente.
I am very happy with the watch that I bought. A goed product for a very low price and the quality is perfect. Also the after sales is perfect. I prefer mini in the box for all my friends and familly
Segunda vez que eu compro no mini in the box e sempre chega direitinho. O produto veio exatamente como estava descrito no anúncio e chegou perfeitamente. Adorei.
I love buying online stuffs but at MiniInTheBox i feel totally to do it.
The products are from high quality and came in the time expected.
A muitos anos venho comprando neste site, e para mim tem sido o melhor site de compras no exterior, sendo que eu encontro de tudo nele! Alem do mais, todos os produtos são de ótima qualidade! Estou muito feliz e certamente continuarei comprando muitos e muitos produtos no site!
Sempre quando penso em importar produtos, penso no MiniInTheBox. Nunca tive problemas com entregas que sempre chegaram antes do esperado. Os produtos sempre bem embalados e exatamente como anunciados no site.
Comprei uma pulseira inteligente Xiamo Mi Band2 e o produto é show de bola, melhor até que anunciado.
Recomento e boas compras.
Nr. Ord. ************** l'orologio, ordinato il 26/6/2017, mi è stato consegnato oggi, funzionante e le istruzioni anche se in inglese facili da capire. Il pacchetto era integro. Sono soddisfatto.-
The case fits perfectly on my tablet, it looks very classy and expensive, it feels like a soft, quality leather AND it's very user friendly the way it spins 360 and has 2 slats to prop your tablet at an angle. Also has a strap to hold it closed when not using. Definitely worth the money... i feel like i got a FANTASTIC deal!
Le site est trés bien j'aime beaucoup, produit de qualité au prix attractif. Je recommande fortement a qui chercher quelque chose a recevoir rapidement.
Очень быстрая доставка в Крым - 11 дней. Трек отслеживался. Упаковано прекрасно. В инструкции написано, что надо сначала зарядить батарею, но я сразу решил прикурить. Заработало. Потом при зарядке горит синий светодиод, а после он начинает мигать. Очень удобно. И магазином и покупкой доволен.
Recientemente compré una cadena y salió muy bien y llego en el tiempo indicado y el empaque llego bien. Recomendado al 100%
I tried to buy a hiking bag then quickly got a refund due to bad experience ( i explained in my first ever review and this is my second) but got my refund after writing a review. To delete or change my review they gave me a store credit of $15.
Just spend over an hour looking through the miniinthebox site to spend my store credit; dont be fooled by this store credit gesture.
You have to spend $30 or more to use the $15 store credit and all products are at least 3 to 5 times, sometimes 10 times over prices compare to other stores online.
I almost got conned by this people. Rebecca is a very good con artist.
BE CAREFUL, PEOPLE. DO NOT BUY FROM MINIINTHEBOX OR LIGHTINTHEBOX!
I purchased a bag at 8th of July 2017 (order number 1707082327747029) but I'm still waiting to be sent. During that time I opened a ticket to ask few questions but this is what I got " me: its been 5 days since i ordered and paid for it and i dont understand why its still processing. What is going on here?
MiniInTheBox: Dear Danny, Thank you for shopping with us. Your order is currently in the processing phase and will be shipped out no later than 2017-07-18 using Air Mail. The package normally takes 10-20 business days to arrive. The Total Delivery Time consists of both the processing time and the shipping time. On our website the processing time appears on the product page, right above the "add to cart" button. For more information please see the following link. https://www.lightinthebox.com/knowledge-base/c1229/a3017.html Once we ship your package we will send you an email that includes the courier name and a package tracking number for your reference. If you still have any further inquiries, please reply in this ticket, and we will always be delighted to provide the best service we can. We appreciate your understanding and support. Sincerely, CustomerService MiniInTheBox Customer Service.
Me: why does it take a week after payment for the item to be sent, that is what i want to know? Meaning - do you guys hold the orders and not send the it for a whole week because not all orders have been paid promptly or hold delibrately to save delivery fees for you guys; then could customers can wait a few days before paying for the order so it will shorten the time from payment to actual start of delivery date for us? I just like to know if anyone ask me and for future purchases. Thanks.
Me: im a new customer and i dont understand the waiting of a whole week before sending the item that i ordered and paid for. Please be very simple and clear in your response and not generic answers or make me read through some long winded terms and agreements please. Thanks"
No sponse then I saw a button saying if you are not satisfied with the answer please contact our supervisor by pressing this button so I did and I saked;
"Me: obviously, the response was generic and didnt answer anything so let me resend my question to you. Im a new customer and i dont understand the waiting of a whole week before sending the item that i ordered and paid for. Please be very simple and clear in your response and not generic answers or make me read through some long winded terms and agreements please. Why does it take a week after payment for the item to be sent, that is what i want to know? Meaning - do you guys hold the orders and not send the it for a whole week because not all orders have been paid promptly or hold delibrately to save delivery fees for you guys; then could customers can wait a few days before paying for the order so it will shorten the time from payment to actual start of delivery date for us? I just like to know if anyone ask me and for future purchases. Thanks
MinInTheBox: Dear Customer, This is Customer Service Supervisor Eleonora. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. Please kindly note that the processing time of the product is clearly indicated on the site:
https://www.lightinthebox.com/download/48796946-510a-45df-9626-3d8931f5bbfa
The processing time is visible to the clients at any moment. Your order is currently in the processing phase and will be shipped out no later than 2017-07-18 using Air Mail. Once we ship your package we will send you an email that includes the courier name and a package tracking number for your reference. If you still have any further inquiries, please reply in this ticket, and we will always be delighted to provide the best service we can. We appreciate your understanding and support. Sincerely, CustomerService MiniInTheBox Customer Service."
Same response and nothing helpful.
So I respond with;
"Me: lol forget it. Thanks for nothing"
Then a day later they responded and like every email notice saying they have resolved the ticket saying;
"Dear Customer, You are very much welcome, It was a pleasure assisting you. Customer Service at Light in the Box hopes you can enjoy shopping on Lightinthebox.com and we are looking forward to serving you again in the near future. Thank you for shopping with us. Have a nice day. Sincerely, lightinthebox.com Customer Service"
Another generic response but I was curious so I checked if my item wa sent but it was still in progress.
I'm done waiting and customer service is non existent. I have cancelled the order and I'm glad I paid through PayPal so I know I will get my money back. I do not recommend this site to anyone especially to friends and family. Worst ever experience for me.
I love miniinthebox for flashlights, chargers and batteries. These products come from China directly, and it can take 15 to 30 days, so don't buy here if you need it fast. I have received several things, and all have worked with no problem. Most items have free shipping, and it amazes me that they can ship a high-quality product for free.
The products arrived within 4 days of ordering and are of a high quality.
I ordered an Apple Watch band that I have been wearing everyday. Very cheap prices and very fast delivery time.
I would highly recommended purchasing from this site.
Prima levering en zelfs sneller dan verwacht.
Product voor een Apple toestel was netjes verpakt en van prima kwaliteit!
Reeds een maand in gebruik zonder enige problemen.
They send you wrong products then want you to send them back to get a refund but at your own cost, they make it so hard you just give up. Avoid and save yourself the hassle and money
Dear Customer, we're sorry to hear that. We'll contact you in the private message and solve the problem for you. You can also provide us the order number so that we can find out your order.
Pacco evaso in tempi rapidi ed arrivato in 1 mese e mezzo ca.
Prodotto conforme all'annuncio e di buona qualità al tatto.
Ottimo il servizio di post vendita e di customer care.
I ordered a cable I was not able to find in any electronics shop. Was smoothly delivered and worked out of the box.
O produto funciona bem, super barato e veio bem acondicionado, continuem o bom trabalho, sao empresas assim que faxem toda a diferença na nossa carteira e na nossa comodidade.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer, with your order number please so i may check it for you.