From the business
MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
MiniInTheBox Reviews Summary
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
This summary is generated by AI, based on text from customer reviews
I ordered 2 pairs of headphones 3 months ago. I gave them a month before questioning the whereabouts of my item. I now have a total of 3 opened tickets and they have told me to wait 60 additional days, then 2 additional weeks, and refuse to actually solve my problem (as indicated by the 4th ticket I recently submitted with no response). Will never purchase anything from this site again.
Firstly the website site stated 8 to 10 days delivery. This was the reason I decided to buy from Miniinthebox. After my 10 day enquiry (having not received my package) I was told to wait 28 days. I waited... Nothing arrived and from there onwards they did not respond at all. Professional thiefs!
Dear Customer,
Please be noted you have 2 tickets before. All of them were replied but it seems that you haven't checked it.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id= 16175327
Sincerely,
MiniInTheBox Customer Service
2 watches purchased 2 months later neither go. Left a ticket on the website but no reply. Not the way to do business. Be very careful of this website.
*******@yzhoo.com.au
Dear customer, this is Customer Service Supervisor Rebecca from MiniInTheBox, I would like to help. Can you please advice me your order number, so I can check and solve problems in timely manner?
"Based on our knowledge, undelivered packages will be stored at the post office for approximately two weeks. Please contact your post office and refer to your parcel number xxx and name to possibly arrange an alternate delivery or pick-up date."
This is the latest of my lengthy mini in the box correspondence, after I was asked to wait 30 days, and after that 60 for non-receipt of my order, also told that customs might have opened my package. And my order was shipped in error; it had been cancelled within minutes.
I stick to Amazon.
Dear Customer, we're sorry to hear that. We'll contact you in the private message and solve the problem for you. You can also provide us the order number so that we can find out your order.
I order a small USB cable for around $6. When I hit the purchase button I saw that the cable was the micro USB vs the regular. I saw there was a cancel option before I even closed out the window so I put in to cancel the order. There was a confirmation of the canceled order right away. An hour later they charged my card and then the next day shipped it out. I told them that the order was canceled and confirmed that it was. They said after they shipped it it was to late to cancel. They either have an issue with their order software or decided to ship it anyway since they already took my money. They will not refund my money even if I refuse the package when it does arrive. If you order make sure you never plan to return anything. Once they have your money it is like you no longer exist.
Dear customer, this is Customer Service Supervisor from MiniInTheBox, I would like to help. Can you please advice me your order number, so I can check and solve problems in timely manner? Thank you for your understanding in advance.
Comprei algumas capa para celular e vieram igualzinho ao da foto!
Demorou dois meses para chegar mas foi uma ótima compra.
Recomendo!
Was expecting a cheap watch because of the price but it is so much more fantastic. Great feel good quality does all a rugged w
Watch should.
Per caso, un po di tempo fa, ho scoperto questo sito e, ritengo sia uno dei più affidabili della rete. Un ottimo compromesso qualità prezzo, tempi di consegna eccellenti e, un buon servizio verso il cliente. Risposte immediate ed esaustive.
J attends toujours ma commande en date du 22 mai... on est le 06 08 2017. J ai eu du mal à contacter le site.la commande a du se perdre, et devrait être réexpédiée... à suivre!
Dear customer, this is Customer Service Supervisor Rebecca from MiniInTheBox, I would like to help. Can you please advice me your order number, so I can check and solve problems in timely manner? Thank you for your understanding in advance. I am looking forward to your reply.
Ótimo site, entrega grátis e prazos conforme estabelecido, variedades de produtos de qualidade já é minha segunda compra e não tive nenhum problemas
Messaging, support and delivery time at a high level. I am satisfied with the work of the store. I recommend this store to all friends. Continue to please us with good work.
All my orders arrived here and I'm very satisfied. They came very fast and with all products have a good quality :D
Ho effettuato ordini molto graziosi. Ottimo qualità prezzo. Lo consiglio. Non sempre hanno rispettato i tempi di consegna, ma può anche capitàre.
Ik kom hier meeste voor mijn auto spullen. O. a de verlichting bestel ik hier enkele jaren goedkoper en beter zijn dan in de autoshop
Eu sempre compro produtos nesse site e com uma qualidade muito boa, só tive tive problemas uma vez com uma demora de entrega mais logo que abri um ticket fui logo atendida e meu produto chegou em ótimo estado, é o tipo de site que recomendo ele tem produtos com uma grande variedade.
Fiabilidad, calidad, rapidez, satisfacción, son los atributos que merece mi experiencia en mis compras realizadas hasta hoy. Miniinthebox es otra historia distinta a lo que existía hasta ahora.
Apesar da demora já esperada, 1 mês e meio, o produto veio em perfeitas condições atendendo as expectativas.
Todo o suporte dados pelos funcionários do Miniinthebox são incríveis. De maneira clara e objetiva sempre com respeito ao cliente, isso pra mim é muito e extremamente importante. Em relação a qualidade dos produtos nem preciso falar, todas as 3 vezes que comprei sempre foram excelentes produtos, chegaram bem embalados, não estavam danificados, impecáveis. Parabéns equipe
QUEDE MUY CONFORME CON LOS AROS QUE PEDI, Y EL RELOJ FUE DE MI ENTERO AGRADO, LOS RECOMIENDO MUY BUENA CALIDAD
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jenny,
This is supervisor Fabio. I am really sorry for this situation. I would like to help and I have raised this ticket for you, please will you follow up? https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=16187677
Thank you very much.