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From the business
MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
MiniInTheBox Reviews Summary
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
This summary is generated by AI, based on text from customer reviews
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Ordered a Apple strap, no sign of the delivery, customer says was delivered to to a post code not the same as my order
Crap service all round, 20 emails later still no delivery
Adoro comprar nessa loja, minhas compras chegaram e sāo lindas, parece natural. Recomendo a todos, tudo chega bem embalado e tudo é de qualidade.
Great site with amazing products. It take a while for the standard shipping method. But it's worth the wait.
Just so you are buyer aware... The Better Business Bureau has a multitude of complaints against this company... check their site... I am adding my terrible experience to the lengthy list.
This company does not deliver... I paid for my product August 7/17 and haven't recieved as of Sept 16/17. Declared delivery on website prior to order was up to 20 days. These terms change once the order is processed and they have your money.
The customer Service is a sham... you get "robot" responses to online questions and there is no live line to contact. I have asked several times for a refund and apparently that will not happen because they send a long repetitive email about they have up to 60 days to deliver... WOW! What are they going to make up when the 60 days has passed!
DO NOT TRUST THIS COMPANY WITH YOUR HARD EARNED MONEY! There are many other superior companies out there that actually put some effort into developing trust! And offer guarantees, a live line for customer service PLUS free "trackable" shipping! Do not waste your energy and money on this sham of a company!
Mit Dem Versand Bin Ich Zufrieden Das Produkt Ist Einfach Der Hammer Alle Versprechungen Wurden Gehalten Top.
Good products and very good price. Comes from far away so take times. One product was not exactly fiting my phone but good quality so I kept it. The others were perfect.
Very nice products at a low price, takes some time to arrive, but they arrive nicely in good condicions.
Ik wacht geduldig af of mijn autolader nog komt en werkt. De vorige die ik bestelde was goed. Maar wou er graag eentje extra
Comprei alguns itens já na MiniInthebox, meu resumo e opinião é:
Se comprar, ele vai demorar E MUITO para chegar. Mas dependendo do que for, valerá a pena.
Comprei bijouterias com eles, algumas eu me arrependi, pois não vieram como a foto mostrava, outras eu simplesmente amei e valeu à pena. Também comprei dois relógios com eles. Eu adorei! Mas eu até esqueci que tinha comprado, pois levou mais de 4 meses para chegar.
Algumas coisas chegam como você pediu, outras não. é um risco que pode ser compensado ou não.
I bought these great looking light bulbs, they look just like candles and even the collor of the light looks like real flame! I just love the stuff I bought on MiniInTheBox (miniinthebox.com)! For such little sum of money You get great merchandaise! I recommend it to everyone!
I have order more things, All the time are all perfect! Also the costmers are more sweet and very good
Заказал лампы головного света и лампы противотуманок! Товар пришёл через 2 недели как и обещали! Качество на высшем уровне! Это не первый товар закзанный мною на сайте!
Ik ben zeer tevreden met al mijn aankopen. Zal zeker nog bij deze aankopen doen bij deze verkoper. Prijs /kwaliteit zeer voordelig en een klantvriendelijke omwisseling bij een defect artikel.
I ordered some nail stickers and touch screen pen and I received all of them in good order and as described. The stickers are very beautiful and good looking on the nails. They easy to use and very durable. I am very satisfied. Thanks!
PRODUTO MUITO BOM, AS CAPAS SÃO DE MUITO BOA QUALIDADE E MUITO BARATAS, MAS DEMOROU MUITO TEMPO A CHEGAR
Bonjour, Colis bien reçu et dans son emballage d'origine. Tout est bien fait. Mon fils est très content. Je recommanderai ce site même si les délais de livraison sont longs.
My package did not arrive and I sent the information they asked me to wait for a month at which time I did. When it still did not arrive after the first month they told me to wait for another month prior to receiving a refund. After now waiting for nearly 4 months, I still have no refund, no product and customer service telling me it could take longer.
Absolutely the worst online shopping experience I have ever had.
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=16260670
Sincerely,
MiniInTheBox Customer Service
These guys sent me the wrong size phone case so I wrote a negative review on this site. Then they contacted me and offered to send me the right one free of charge, so long as I wrote them a positive review. So here we are. Onya mates, I appreciate that you came through with the goods. We got there in the end. $6 for a good phone case was worth it...
Dear Customer,
We sincerely apologize for the inconvenience.
Please be noted the item your ordered is for Galaxy A3| instead of Galaxy A3(2017). You can see this screenshot.
https://www.lightinthebox.com/download/b02e13d3-e4ea-46c0-80df-4cbee6ef3470
Products with no quality-related issues can be returned within 14 days of receiving your order.
http://www.miniinthebox.com/index.php?main_page=return_policy
We have forward to customer service. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=16221863
Sincerely,
MiniInTheBox Customer Service
WARNING: THIEFS! STAY AWAY!
DO NOT ORDER ANYTHING from MiniInTheBox! THE SITE IS A SCAM!
When i ordered the site said "no shipping costs" and "delivery time: 3-5 business days". After I pressed the order button, it has immediately added shipping costs and anticipated even custom charges!
After I wrote them so that I want to cancel my order, they answered that (as other people wrote it here too) i should wait because average delivery time is 10 - 20 working days WHILE BEFORE ORDERING the site said that delivery time is 3-5 business days.
I could go on... but I just close and let you know that the site is CLEARLY A SCAM. Do not order anything from them.
Dear Customer,
We sincerely apologize for the inconvenience.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=16195322
Sincerely,
MiniInTheBox Customer Service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Customer Service Supervisor from Miniinthebox. I am glad to help. After review your case, i had conducted new ticketId=16292223 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.