Overview
MiniInTheBox has a rating of 3.4 stars from 2,350 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MiniInTheBox most frequently mention good quality, free shipping and fast delivery. MiniInTheBox ranks 3rd among Wholesale Clothing sites.
I tried to purchase a watch that was no long in stock. Instead of a hassle, I got (2) options. Get my card refunded or leave the money(s) as store credit. I choose to have a refund sent to my card for other reasons but now I know that when I'm shopping for myself, I can leave money(s) as store credit when something that I chose is not in stock. Thanks Miniinthebox!
I haven't received my package as of yet. There is no tracking number to go off of as well which is making me very nervous. There is no way to contact this company that i am now finding out. No form of customer service to call to verify order. I better receive a package soon! Do not order from here. Buyer beware!
I have never purchased anything from this website in my life and was charged $46.00 through paypal by them. This place is a scam. Stay far away from them. Google them first and you will see thousands of people that have been ripped off by this place. Some that are customers and some that have never heard of them. They are a fake business. They also pay people to go and right good reviews on different review websites.
Hi,
If you have never purchased anything from our site, how could you have our order number? If someone else used your account and your card to buy something on our site, please let your bank and police know. If you do not like this order and would like to cancel it, please log in your account and submit a ticket. Our customer service will you help you there. Here is how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html
Sincerely,
Miniinthebox
I won't be using or recommending. I waited so long for my watch band and when I finally received it, poorly packaged, no instructions, no tools to make the watch band smaller. Band is useless! Communicating with you guys is such a frustrating process and don't think that's matters to you anyway, cause, no one responds to complaints. Definatelty first and last time I give money for a poor quality product, with a non existent customer service.
Dear customer,
We sincerely apologize for the problem. Could you please firstly provide us with your Order Number?
Please also tell us more details about your problem. We will then further check the problem and resolve it with our greatest effort.
Thank you for your understanding and cooperation in advance.
This is a great website! Miniinthebox has lots of different items to choose from that have very reasonable prices. The items are durable and very good quality. The shipping took less time than expected for the orders that I have made. Miniinthebox has great communication for shipping and any questions that I had. Also I bought a few things based on reviews and they are very trustworthy! I definitely recommend Miniinthebox and will be placing more orders soon. Thank you Miniinthebox!
Scam. Stay. Away from this site. I ordered two products over 2months ago and I still haven't received any of them. Luckily I didn't spend to much money.And I will never shop again from the site. And it's pathetic how they lie to your face and say the order comes in 15 or 20 days then after reading what they write here it takes 40 days! Wish they was a way of informing more people about the site and how it's a scam and stay far away from it as possible.
Hi,
We are very sorry for the inconvenience. Any questions concerning your order please log in and submit a ticket to contact our customer service for help. Here is how you can contact them:
http://www.miniinthebox.com/knowledge-base/c1169/a2118.html
Sincerely,
Miniinthebox
I was looking for a site that had cute iPhone 6 cases and my friend suggested this one. The cases I purchased were NOT for protection and just for the appearance, so while it took a little bit to get here, all my cases were just as advertised and look adorable on my phone. I've already placed a second order for more cases. :)
It's been a pleasure shopping with Miniinthebox.com as all items are affordable, unique and all come along with an excellent customer service.
I will definitely purchase another order soon and my colleagues are all excited to visit the site that I recommended to them as they were fascinated with the items I've got:)
Thanks MiniInTheBox... You're The Best!
I placed my order on 11/25 and was not informed about the extended shipping times. Website said fast shipping so I placed my order early knowing it would be here for Christmas. Unfortunately my order still has not arrived and it is Christmas Eve. The worst part is that the website claims there is 'no tracking information available' which I have never heard before. I just want to know if my item is even on its way because if it is not, I would like a refund and to be done with this website
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=14277034
Sincerely,
MiniInTheBox Customer Service
I ordered a tablet case which arrived from China on 6th January 2017. It is of good quality, the right colour, and is a perfect fit for my Galaxy Tablet S 8.5.
BUT I ordered it online on 17 November 2016.
Never use this site if delivery is time critical but you would be OK if you ordered now for Christmas 2017.
Received the Samsung note 2 cardholders in 12 days. Thats within the period of two weeks. Product was decent packed and in good state. No complains. I will suggest this website to my friends for its reliability and quality. This include the correct aftersales. My email was answered the next day.
I saw bad reviews on goggle play but I have had No problems. I love thier products and of course shipping takes a lil longer, it's not coming from Texas. I'll keep shopping with them and I'll keep saving money on thier Great products. Thanks
These guys sent me the wrong size phone case so I wrote a negative review on this site. Then they contacted me and offered to send me the right one free of charge, so long as I wrote them a positive review. So here we are. Onya mates, I appreciate that you came through with the goods. We got there in the end. $6 for a good phone case was worth it...
Dear Customer,
We sincerely apologize for the inconvenience.
Please be noted the item your ordered is for Galaxy A3| instead of Galaxy A3(2017). You can see this screenshot.
https://www.lightinthebox.com/download/b02e13d3-e4ea-46c0-80df-4cbee6ef3470
Products with no quality-related issues can be returned within 14 days of receiving your order.
http://www.miniinthebox.com/index.php?main_page=return_policy
We have forward to customer service. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=16221863
Sincerely,
MiniInTheBox Customer Service
I've been shopping with this company since 2014. I love them I always receive my items. Sometimes its not as fast as I would hope, but the items don't come from them they're from factories. I have never not received an item. I've bought makeup, clothes, chargers, cameras ect. I bought two go pros for Christmas and returned one because it wasn't working. I got my money back with 24 hours of them receiving the go pro back. I love the company and will definitely continue to shop with them!
This is cool. Just purchased it 15 days ago and its taking too long for it to be delivered. I don't know how long will it take. Just saw the other reviews and some of them saying that it took a month or longer for to be delivered. I don't want that to happen. If it takes a month or longer, i'll drop my ratings. Can't wait to put them on.
I received one earring instead of two, so I wrote and received immediately answer.
They are very kind and give a good service.
I don't expect a great quality with this low prices, otherwise I would buy somewhere else.
Excellent buy in a company that fulfills its promises. Very pleased. The delivery was, this time, very fast and very secure packaging. I recommend those who have any doubts about this type of buying and selling.
Do not use this site to shop. They charged my card for 3 items, never shipped them to me, and deleted my order history from their site. I'm now stuck with my order number and they charged me for the items but never shipped them. And when I login now it shows no order history as if I never ordered. This site should be immediately removed. It is an international scam site. They also post their own FAKE positive reviews.
I never received my item, never received any communication via email. Opened a case via paypal, declined as it was more than 45 days. Frustrated... Will never buy again... Beware. Even if something happens don't wait for a long time for product. Open case immediately as paypal will pay in their time frame only... Beware
**********************************************************************
Here are all my order on this site, but none of them i receive the item yet. I keep asking the costumer service, but i'm not satisfied on their answers. Until now i'm still waiting for the items
Hi,
If you choose free super saver shipping, it may take 10-20 BUSINESS days which means it can take up to 40 days to deliver. Please note that the delivery time includes processing time and shipping time. And the delivery of the packages is influenced by many factors – especially countries’ customs. If the customer clearance takes a long time, it may cause the delay of package. Super saver shipping company doesn’t update shipping status on their website so the packages can be tracked hardly. Any questions concerning about your order, you can log in and submit a ticket to contact our customer service people for help. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html
Sincerely,
Miniinthebox
- Visit Website
- Beijing, NY, China
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=14258583 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.