"Based on our knowledge, undelivered packages will be stored at the post office for approximately two weeks. Please contact your post office and refer to your parcel number xxx and name to possibly arrange an alternate delivery or pick-up date."
This is the latest of my lengthy mini in the box correspondence, after I was asked to wait 30 days, and after that 60 for non-receipt of my order, also told that customs might have opened my package. And my order was shipped in error; it had been cancelled within minutes.
I stick to Amazon.
Dear Customer, we're sorry to hear that. We'll contact you in the private message and solve the problem for you. You can also provide us the order number so that we can find out your order.