MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
This summary is generated by AI, based on text from customer reviews
I am happy with your service. The products are delivered on time and the quality of the products are excellent. I mostly purchase jewellery because I can't find my style of jewellery in my country of residence. Your store has exactly what I am looking for.
On trouve tout ce que l'on veut sur mininthebox à petits prix mais avec la qualité. Livraison rapide et assurée.
Seguiré comprado esta muy bien es rápido buen precio calidad ya se lo e comunicado a gran parte de la familia y amigos
Everything is simple to find and the prices are great. I have never been so happy online shopping before. You need to try it for yourself.
Je fais des achats régulièrement sur ce site et je ne suis pas encore déçu des produits en tenant compte du rapport qualité/prix. Cependant le délai de livraison est parfois long certainement selon les pays.
Óptimo sito donde se puede comprar con un buen servicio y muy buena comunicación, además cumplen con lo prometido.
Zeer tevreden over kwaliteit, service en verpakking en transport. Ik beveel MiniInTheBox aan bij mijn vrienden.
https://www.miniinthebox.com/images/p/*******/irmuqq*******610.jpg. Este reloj me enamoró, pero lamentablemente no responde la realidad a lo que pone en sus prestaciones cuando lo elijes. Pero al menos he reclamado y me han respondido amablemente y ofertando soluciones.
Gosto muito da variedade de produtos no site, o que poderia ser melhor é o tempo de entrega pois a qualidade dos produtos, atualmente é muito boa. Espero que continue assim... com otimos precos!
Sou cliente a muito tempo!
Ho acquistato parecchi articoli dal sito e devo dire che sono di buona qualità e con un ottimo rapporto qualità /prezzo.
Consiglio a tutti di provare ad acquistare anche un semplice oggetto per valutare la qualità e poi testare il prodotto.
ótimo site de compras tudo bastante pratico e muito rápido o processamento das compras alem do frete ser bastante acessível e a entrega ser muito rapida gostei bastante de comprar no MiniInTheBox (miniinthebox.com)
Quality of products is too good and products received on time. First I afraid from online shopping because mostly we heard about low quality and products not reached on time but when i purchase a thing from your site i became happy and hassle free because of standard products or quick service
Estou gostando muito de comprar com vcs, realmente os produtos vem como é demostrado, tudo vem bem embalado e chega no prazo certo.
Miniinthebox has many many items to buy at a good price. Also objects that do not try in other online sites and in a shop. Only one problem: the boxes arrive less or more after one month, too much for me.
Llevo tiempo comprando cantidad de cosas en MiniInTheBox, sobre todo tecnologías e iluminación, a buenos precios y con muy buena calidad, el servicio también es bueno y si pagas el seguro de aduanas, si por alguna razon te lo cobran, directamente pasas foto y te lo abonan.
Perfecto y seguro.
Produto chegou rápido muito bem embalado, minha primeira compra, fiquei muito feliz!
Recomendo o site para pessoas que igual eu não tem experiência nenhuma nesse tipo de compra e é claro para os experientes.
A entrega aconteceu em apenas 53 dias e o produto funciona perfeitamente. RECOMENDO!
Alguns produtos chegara, rápido e em perfeito estado, exatamente como nas fotos. Outros nunca chegaram.
Answer: Just Block the email, that's what I did.
Answer: I just dragged their email into my spam folder. The filter on my account then did the rest.
Answer: I had a delivery problem with them, didn't get all the stuff i paid for with Paypal. As soon as I contacted Paypal to complain, Miniinthebox refunded me very quickly for the missing items. They fear Paypal it seems...
Answer: They don't want you to contact them. Period! Nobody should order anything from this company!
Answer: And then after first time u send tickets and it still is not corrected there is no more tickets to send. It is a sham
Answer: Dear customer, We apologize for the problem you have. As for your case, please kindly log in your account and submit a ticket to contact our after sales customer service dept. We will further check what caused the problem and then help you resolve any problem with our greatest effort. Here is how you can contact customer service: https://www.lightinthebox.com/knowledge-base/c1228/?prm=1.34.146.0
Answer: Dear customer, We are sorry for the concern. Could you please provide us with your Order Number or your Full Name so we can check it for you? Thank you for in advance.
Answer: Dear customer, You may log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
Answer: I am really sorry for this unusual situation. I feel really sorry for any confusion about tax. Please allow me to remind you that this matter is well discussed on our F. A. Q section, as you may see at https://bit.do/litb-tax In fact, since the first year we've established our company, we noted that taxes under some countries can be heavy. That's why we created an insurance against tax, available at checkout to orders from most Countries. You can easily add it when you place your order. Please check this example out: https://bit.do/tax-insurance I really appreciate your time and comprehension. If you need anything else, please let me know and I will do my best to assist you.