From the business
MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
MiniInTheBox Reviews Summary
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
This summary is generated by AI, based on text from customer reviews
Llevo muchos años confiando en ellos y siempre me han enviado productos acorde las características de precio calidad estimadas
Per uomo Bambini Per bambini Orologio sportivo Orologio militare Orologio elegante Smart watch Orologio alla moda Orologio da polso
31/12/1969
Davvero bello. Ottimo rapporto qualita' prezzo. Inimmaginabile trovare di meglio a questo prezzo. Qualita' dei materiali ottima spedizione abbastanza velo. Insomma da consigliare
Prima hoesje voor mijn telefoon.
Heel erg fijn om je Samsung in te vervoeren.
Ook kun je de telefoon handig op een bureau zetten.
They have lots of cheap products. So that's a positive thing.
But the shipping is dissapointing. Express shipping took a month, so not really express if you ask me. And no tracking with express shipping.
Overall i recommend this company for cheap products and always use paypal!
Fietszadeltas is van uitstekende kwaliteit en biedt voldoende ruimte voor kabelslot en bandenplakspullen ed.
En waterdicht!
Everything as expected. Pack arrived in 25 days, from china to Italy. Good quality for the price. I suggest to pick the slowest delivery because u cant be sure to get the package in short time because of your country customs. Dont buy too many things to not pay extra charge for taxes
I have bought everything from bracelets to iPhone covers, and they have been of great, or at least acceptable, quality every time. The great thing is, at a HUGE discount, you can go on a spending spree and it doesn't matter!
ALWAYS PAY WITH PAYPAL.
Paypal provides buyer protection. In case you never receive your item YOU CAN ALWAYS DISPUTE THROUGH PAYPAL!
Products:
- Huge selection
- Cheap stuff manufactured and packaged in China
- Some of the items can be easily bought at your local dollar store for 1$ but Miniinthebox would charge it for 5$ with shipping - not worth it
- Most items do what they are supposed to do. Descriptions are accurate.
Shipping:
- NONE OF THE SHIPMENT WAS ON TIME
- If you want a quick fan for your summer event next week, go somewhere else
- The tracking service is a LIE. I bought about 7 items with tracking. They separated my purchase into THREE SEPARATE SHIPMENTS and ONLY ONE of them gets tracked.
- I inquired the customer service. It took me a few attempts before they started giving me a real response.
- They did explain to me that their products come from different manufacturers which is why they separate their shipment. There was no pre-warning about the shipment separation, there was no consent. I had no information, and on top of that, the tracking website they provide never works.
- Guess what, the items without tracking is still missing after 1.5 month.
Customer Service:
- They respond fast but their responses are mostly irrelevant to your question.
- They will use stock responses most of the time
- I hate to do it, but I had to bring up Paypal and threaten them that I will dispute the transaction on Paypal before they started giving me a real response
- Will close your ticket without your agreement
Overall:
-They do have a huge selection. But they are all overpriced cheap stuff.
-Their stuff does work. Just cheap.
-The arrival of your item is NOT GUARANTEED. Shipment is never on time. EVER.
-Customer service do exist, but they will provide stock responses until you bring Paypal and dispute on the table.
Would not recommend.
Voor iphone ipad (2017) ipad pro 9.7 '' pu leer materiaal ster mandala patroon beschilderd platte beschermhoes ipad lucht 2 lucht ipad
Jun 24,2017
Mijn dochter was heel blij met dit product en dat voor een mooie prijs
I am very happy with the service from miniinthe box. My product was exactly what I ordered and a great price. I was notified where it was as it travelled to Australia and I was told the delivery day. It was a very fast and efficient service!
Stay as far as possible from this company
Ordered a genuine leather wallet for men, which can carry your mobile phone as well.
Received a Pink plastic women's wallet which retails probably for $4.95
They wanted to give me a $5 coupon?
Refused it.
They said they will ship the original product to me free of charge.
I'm still waiting 2 months later
If you want to get value for your money, don't ever ever shop from MiniInTheBox
Dear customer, will you please provide us your order number please?
My order arrived on time, the screen is the perfect size for my phone, but sadly it was broken when I opened it up
I have made an order with miniinthebox. I wasn't aware that my items would be shipped from china, so i was really surprised that i had to pay extra shipping costs. I have also paid extra to have a fast delivery that they say it will take 3-4 days and so far this hasn't happened. Items are cheap but at the end you pay too much in customs and the express delivery is far from express. I wish i have made a better research on the reliability of the website & service.
STAY AWAY FROM THIS WEB SITE
Dear customer, will you please provide us your order number please?
Great shop with lots of cool gadgets. Service is very good and I really like the low prices. If you take the free delivery it take two weeks for your item to send, but that's no problem to me. I rate Miniinthebox.com 4/5.
I'm totally in love with this glitter, they work also with normal polish and they have a very long lasting, Completely satisfied!
Produtos de qualidade e preço justo! Apesar da demora, os itens chegaram conforme o descrito! Ainda estou aguardando a chegada de dois produtos! Recomendo!
This company has a great customer service and handled my problem within 24 hrs. The jewelry I have purchased from them has been very good quality at very low prices. I will continue to order from them in the future and recommend them to my friends.
Super Ware zu einem günstigen Preis und die Lichtausbeute ist besser als erwartet. Die Lieferzeit hat sich in einem vernünftigen Rahmen gehalten
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer, this is Customer Service Supervisor from Lightinthebox, I would like to help. Can you please advice me your order number and details of your problems (such as which item did not arrive, which item arrived but has problem etc.), so I can check and solve problems in timely manner? Thank you for your understanding in advance. I am looking forward to your reply.