From the business
MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
MiniInTheBox Reviews Summary
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
This summary is generated by AI, based on text from customer reviews
Tant la qualité que la variété des produits (notamment des montres pour ce qui me concerne) sont dignes d'éloges! De plus, les prix sont très abordables. Quant au service de façon générale, pendant et après-vente et la livraison, il est parfait.
La funda llego en menos tiempo de lo esperado. Se ajusta al 100% al movil y es de muy buena calidad. No se puede pedir mas.
Although delivery takes some time, the products are well packed and working just fine. Good value for money at Mini In The Box!
Produtos recebidos dentro do prazo, bem embalados e preços bem em conta pena que não comprei o quite de borrachinhas do fone, avulças pois a que veio ficou um pouco grande e nâo coube no ouvido, no demais a liberaçao e rapido so que fica burocratico as coisas aqui no brasil ate chegar o pedido demora pacas!
J'ai eu une très bonne relation avec le vendeur qui répondait à mes questions par des réponses claires et précises. De même, le produit avait un très bon rapport qualité-prix.
Ordered -E27 naar E14-E14-LampenAdapter, super quality of the product.
Fast delivery updates and fast delivery
Schnelle Lieferung, super Passform, wird weiter gesagt. Viele haben schon danach gefragt wo ich die Hülle her hab und was die kostet. Hat schönen eine große Fangemeinde.
Lots of great products, ideas and useful items, all at affordable prices. No need to pay big bucks at stores like Sharper Image, etc.
I would like to thank supervisors Rebecca for the quick response to my problem and to clarify my concerns about the delay of my order in a short time and their interest in my comments and the quick solution to my problem. Thank you very much. I am grateful for your help.
Ya he hecho tres compras en miniinthebox (y estoy por hacer una cuarta), los artículos han llegado en tiempo y forma, han sido funcionales, fáciles de utilizar; el precio es adecuado y no he tenido ningún tipo de problema en el proceso de compra ni con la calidad de los artículos comprados. Se los recomiendo.
This was my 3rd purchase and having had issues with my 1st purchasewhich was later resolved rather impeccably I can say this was a great steal. The tracking was great and worked beautifully with my local tracking system and it arrived before the stipulated time, it's just that my local postal service was a bit archaic with delivery, which was not the shipper's fault. My USB is working as it should and I would def buy here again.
WITH TRACKING IS THE BEST WAY TO GO!, it may cost a little, but it's worth it.
Many items are a good bargain but if it damaged or does not work you are out of
LUCK! It not worth the money to return!
Excellent buy in a company that fulfills its promises. Very pleased. The delivery was, this time, very fast and very secure packaging. I recommend those who have any doubts about this type of buying and selling.
I bought two outfits for my dogs for my wedding. I payed for 2 to 3 day shipping. This purchase was made July 1 my wedding is today July 7, im waiting for its arrival still. I contacted them and they responded it could take 7 to 10 days which is certainly not 2 to 3 days. Why did. I pay for expedited shipping? My wedding is ruined. I am also waitin for a supervisor to contact me still. And why is this review asking for a resolved disputes number it wasnt resolved...
I am amending this review because of the great professionalism and customer service help i recieved from miniinthebox that have completely resolved my complaint and couldnt be happier
This is Customer Service Supervisor from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=15797772 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
L ordine è arrivato in ottime condizioni e ben imballato. Ottimo package, perfetto per il mio dispositivo. Ottimo per il suo prezzo molto ridotto.
Consiglio a tutti mini in the box
Tudo formidável, preços, comunicação, reclamações, relação preço qualidade, etc
Já compro a mais de 5 anos e continuo satisfeito
Demorou um pouquinho... mas sempre com rastreio certo e chegou tudo direitinho, conforme a descrição do produto... excelente! :) Indico a todos e comprarei novamente sempre!
Sempre compro capas para celular e bijuoterias, fica bem em conta! Sempre fico ansiosa para receber
Nice site, Delivery time is realy long and the customerservice is a bit rude. The stuff I bought is nice but sometimes from a bad quality, but what is bad with their prices
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Customer Service Supervisor from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=15797888 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.