From the business
MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
MiniInTheBox Reviews Summary
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
This summary is generated by AI, based on text from customer reviews
Excelente! Tudo chegou em perfeitas condições, muito bem embalado, e aparece ser bem resistente e de boa qualidade.
I've already order so many things from MiniInTheBox that I lost the count.
The site is incredible awesome! The one thing I've had a problem with a product, they just refound me right in the moment.
The shipment is the worst part, because it take long to come, but everything arrives well packed and we just need to keep calm and wait for a bit.
I highly recomend this shop to everyone, at least here in Portugal.
MiniInTheBox é meu site favorito, já efetuei varias compras e continuarei comprando.
Não tenho o que reclamar.
Genuine products. Fast shipping. Amazing deals. What more do we expect for?. Best website for geeks
Arrivata nei tempi previsti. Perfettamente funzionante. Molto soddisfatta. Funzionano tutti i colori.
Ordered a pair of se215 earphones from them for $50. Ended up having to buy the original without getting the return price as shipping back to China doesn't make any economical sense. They offered the price I paid - the shipping cost for them and shipping back was $10+.
Would not recommend ordering from them.
I ordered a watch and 2 fidget cubes back in march. I still haven't received anything and miniinthebox remains silent as well. Never sent me an email saying it would be delayed, and whenever i make a complaint, I get brushed off with a standardized email. I will probably never get my package, or my money back. I'd strongly advise against buying from this store, it's a rip off.
Dear Customer,
We sincerely apologize for the inconvenience.
The supervisor of customer service created one ticket for you. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=15766233
Sincerely,
MiniInTheBox Customer Service
I bought 3 products: a Samsung original wireless charger and 2 USB flash drives.
The charger was a real deal: 10 euros instead of 49.90 in the Samsung Store and works perfectly.
The keys, on the other hand, were a real crunch: 32 Gb and 16 Gb, use 1 month easch one and then ready to trash...
Thety told me that I would return them if they were defective, but when they've arrived they were not. Were only of very very poor quality...
It was offered a coupon of 10 euros, but for an order of at least 21. So in addition to having wasted money for two nasty keys, I have to spend another 10 to buy another one? This is madness...
In addiction, I never received the coupon yet.
Luckily the main object (the charger) was perfect, otherwise I would have made a *°@é°!*... but I'm not really happy about the site and I do not know if I will use it again..
Estoy satisfecho con las compras que he realizado en esta página, con la calidad y precios de los productos
I really love this website... I can buy beautiful and cheap things, I really love buying earrings, rings and necklaces... Plus there are so many cool toys.
Ottima come sostituzione della lampada alogena su Tizio Artemide. Questa lampadina a led funziona anche a 12 V in corrente alternata quindi può rimpiazzare direttamente la versione alogena montata su queste lampade. Ci vuole un minimo di manualità in quanto i terminali delle due versioni non sono uguali e quindi c'è bisogno di un adattamento. Bella luce senza più calore.
Very good seller, I both two times and all was working stuff and coming fast. I insured my purchase from unforeseen expenses at customs and the store returned to me the customs fee that I had to pay. I recommend this seller to everyone.
делала заказ на сайте MiniInTheBox. посылка пришла за 19 дней. радует бесплатная доставка и качество товара хорошее. буду ещё делать покупки на этом сайте с радостью!
Gosto muito de comprar pelo site, nunca tive problemas e minhas compras sempre chegam em perfeito estado e de acordo com a descrição. Super recomendo!
Never, ever deal with this company. They cashed my money but I never received my order. There is no phone # to contact them. By email it is useless, they email a tracking # which informs you that you will receive your item in 38 days. It is well past this time. There should be somewhere we can register this complaint with as it is fraud in my opinion. Have learnt my lesson and will never order blindly again.
Dear Esther,
This is supervisor Fabio. I trulyapologize for this problem. I would like to help and I have raised this ticket for you, please will you follow up? https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=15751827
Thank you very much.
We ordered two spinners, and they arrived after 20 days just like the web page we ordered from said it would. My son loved the spinners.
This is a really good site, the more you look the more you want. They do have something for everyone and the quality is pretty good. I find it easier to put the stuff I like in my cart and then go back and pick exactly what want to purchase, it's easier then trying to go back and find the stuff all over again.
Wow is this thing bright! This will be great for camping and when I have to use it at my second job! Would definitely recommend this to anyone who needs a bright flashlight.
Ottimo rapporto qualita prezzo arrivati in 5 giorni. Le spese di sdoganamento mi sono state restituite grazie al pagamento extra di una piccola assicurazione il tutto in brevissimo tempo. Ottimo negozio online lo consiglio.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
For the return for defected item, we will cover the return postage. Please do not use express or expedited shipping service. And keep the return receipt with you, it will be the refund proof of your return fee. Thank you for your understanding.