MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
This summary is generated by AI, based on text from customer reviews
O site MiniInTheBox foi a minha melhor experiencia de compra. O produto veio funcionando, muito bem embalado, e a melhor coisa, veio muito antes do tempo estipulado por eles.
Very pleased with the Product! Time for delivery was longer than expected but worth the wait. Communications were fairly good.
Goed product. Mooi geleverd. Het product is net zoals het staat beschreven in de samenvatting en de aanprijzing van het product. Bediening zeer gemakkelijk.
Gostei muito do produto de qualidade e mais ainda do monitoramento que fiquei recebendo por e-mail, recebi todas as informações por e-mail e o produto chegou na porta de minha casa conforme escrito. Abraços.
ESTE SITE É SIMPLESMENTE ESPETACULAR, TUDO QUE COMPREI CHEGOU CERTINHO E ATÉ MESMO ANTES DO PRAZO DETERMINADO, SEM MENCIONAR A EXCELENTE QUALIDADE DOS PRODUTOS como o "Eaget U90-64G 64GB USB 3.0 Resistente à Água / Resistente ao choque" escreve a 30 mb/s e lê a esplendidos 100 mb/s
Good quality and looks perfect on my vintage motorbike, and for this small pricing.
In "normal"shops this might have cost 2 or 3 times more
Per pochi Euro ho acquistato una pellicola protettiva (no vetro) per Lenovo Yoga 10 B8000. Non è facile trovare altrove pellicole di materiale plastico, ma questo negozio è ben fornito. L'imballaggio è molto accurato e l'oggetto è conforme a quello ordinato. I tempi di consegna sono molto lunghi, anche se rispettano quelli dichiarati.
Sempre compro no site, ótimo preços, produtos de boa qualidade, super recomendo o site sempre fico de olho nas ofertas!
Nunca tive nenhum problema!
Excelente vendedor, envío rápido y producto de buena calidad. Hice el pedido y fue enviado rápidamente y el precio perfecto.
Ho conosciuto questo sito circa un anno fa. Nel corso di questi mesi, ho acquistato quattro paia di orecchini, un orologio a bracciale e due cover per cellulare. I prodotti sono sempre arrivati dopo circa un paio di mesi (ho optato per la spedizione gratuita). Rispecchiano fedelmente le descrizioni.
Non preoccupatevi del ritardo, soprattutto se scegliete la spedizione gratuita, gli oggetti arrivano prima o poi! Nel complesso, soddisfatta!
Sito molto completo con prezzi vantaggiosi, l'unica pecca sono i tempi d'attesa...
Ottimo venditore. Consigliatoper ottenere un omaggio da voi pretendete troppe parole inutili grazie ugualmente
I was very leery of ordering from the site. Once I received the items purchased I cant stop myself from buying more. The quality is fantastic and the items arrive packed very securely.
Li muitos comentários negativos sobre o site, no entanto pra mim foi um excelente negocio! Comprei um produto de boa qualidade, por um preço muito barato e recebi no prazo correto! Sem reclamações! Recomendo!
Per la felicita' di mia figlia, un bel prodotto. Tutto come descritto senza sopprese e senza intoppi.
Ovvio, prezzo contenuto e spedizione veloce e ben fatta. Grazie
Sito fantastico! Ho già comandato diversi articoli e sono sempre arrivati! Consiglio la spedizione postale (normalmente gratuita) così da evitare dazi doganali o iva imposti da DHL per la spedizione express!
Molto disponibili per le rese e i cambi! Sono stata rimborsata quando il prodotto pagato non era più disponibile e mi hanno spedito un articolo supplementare in poco tempo quando un pacco era andato perso!
Acquisto spesso da questo, molto spesso custodie per iphone o piccoli gadget.
I prodotti rispecchiano le descrizione.
Consiglio sempre l'assicurazione al costo di circa 1$ per eviitare maggiori costi di sdoganamento.
Have become a collector since minibox. Heaps of designs and good quality. Always change to suit the occasion
Here is my last comment:
Article parfait pour mon smartphone nokia, bonne qualité et bon prix, je recommande cet article.
Adorei experiência de compras, produtos bonitos de boa qualidade, não tive nenhum problema, tanto na fase da compra quanto ao que refere a entrega. Com certeza recomendo o site!
Answer: Just Block the email, that's what I did.
Answer: I just dragged their email into my spam folder. The filter on my account then did the rest.
Answer: I had a delivery problem with them, didn't get all the stuff i paid for with Paypal. As soon as I contacted Paypal to complain, Miniinthebox refunded me very quickly for the missing items. They fear Paypal it seems...
Answer: They don't want you to contact them. Period! Nobody should order anything from this company!
Answer: And then after first time u send tickets and it still is not corrected there is no more tickets to send. It is a sham
Answer: Dear customer, We apologize for the problem you have. As for your case, please kindly log in your account and submit a ticket to contact our after sales customer service dept. We will further check what caused the problem and then help you resolve any problem with our greatest effort. Here is how you can contact customer service: https://www.lightinthebox.com/knowledge-base/c1228/?prm=1.34.146.0
Answer: Dear customer, We are sorry for the concern. Could you please provide us with your Order Number or your Full Name so we can check it for you? Thank you for in advance.
Answer: Dear customer, You may log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
Answer: I am really sorry for this unusual situation. I feel really sorry for any confusion about tax. Please allow me to remind you that this matter is well discussed on our F. A. Q section, as you may see at https://bit.do/litb-tax In fact, since the first year we've established our company, we noted that taxes under some countries can be heavy. That's why we created an insurance against tax, available at checkout to orders from most Countries. You can easily add it when you place your order. Please check this example out: https://bit.do/tax-insurance I really appreciate your time and comprehension. If you need anything else, please let me know and I will do my best to assist you.