Midnight Velvet

I have never purchased anything from them but after reading all the reviews. This is why I can make a review. When you are a business owner, being one myself you should have someone to respond to anything written about you positive or negative but especially negative. By not saying anything it just like everything the are saying is the true. If it is true then that when you are suppose to be your most vocal. You have had years to make your wrongs right contact these customers by email, phone or mail and offer to fix the mistake even a free $25.00 gift or something. Because of that reason that is the main I would let my family, friends or employees shop from your catalogs. My husband and I have only 2 people that respond to any complaint or anything that's my son and myself, without customers we won't exist and all business owners better remember that we do everyday. Change so of your old practices and you will be ok.

I honestly only ordered a few times from them but I didn't need to order more then that because they clothes that I got were much better quality then expected so I don't have to keep buying because this item or that item fell apart after washing or just got too old, plus, the return policy, if needed is very easy to work with. (I had on top I didn't like after all when I received it.) Customer Service is very friendly and easy to talk to and very eager to please the customer.

After I refused to pay twice for an item that the company actually owed me a refund for overpayment, they turned me over to a collection agency and to the credit bureau. After explaining my situation to both the collection agency and the credit bureau, the collection agency wrote me a letter informing me that I had provided an adequate explanation with the proper documentation and that they were satisfied and closed my case. The credit bureau sent me a letter informing me that they had removed the issue from my credit report.

Of three Item that were returned 2 were to be replaced, but after calling customer service, I learned that no items had been replaced. The customer service rep supposedly was going to correct the error, which took nearly an hr, with no solution because the credit for all the items that was scheduled to appear on my account was thirty dollars short of the initial price due to there "restocking fee." Long story short, I ended up closing my Midnight Velvet Account primarily because they did not accept responsibility for their error. Of three customer service reps, whom I spoke with, one a mature African American female was very courteous & attempted to be helpful, but the other two... Instead of a replacement order, one had created a "new" order which required credit approval although the initial order had been previously approved & mailed too me... but as stated, returned to get different sizes for 2 of the items, and I decided to get a similar item in place of the third item, a duster, which was twenty dollars more than the initial one, and could have been deducted from my account; but by creating a new Order, there was going to be additional charge of twenty dollars for shipping. Trying to get everything corrected
Was like getting a law passed in Congress. So, I declined... The mature female conducted herself the way an employee should provide service- because she realizes without consumers, there will be no business.

Do not do business with this company. They lied told me if I wait 7 mths for some boots I would get a 25% discount with I wait it was a total different amount when they came 6 months later. I called and the lady act as if she was the one I orginal person I talked to and tells me the person didn't tell me what I KNOW WHAT WAS TOLD TO ME. I would have never waited that long to save 10.00. DONT DO BUSINESS WITH THEM THEY ATE A RIPE OFF.
PISSED

In early November i got notified of an account being open with my credit. I contacted Midnight Velvet about the issue. They stated i do not have an account with them. On November 13th, 2019. I received an email that my order was on its way. I was devasted, because i did not order anything from them and i never apply for credit with them. Nevertheless, turns out that my neighbor had purchased the items. How Midnight Velvet got my ss# is beyond me. Moreover, the order had my first name, but my neighbor's last name. As well as the same address, but different apartment number. According to her she contacted them and they said they had alot of new employees. What? What that have to do with me, and how the hell when they ran my credit they did not see the information was not matching up? Then i did a review and they delete it. So, i have attatched the image of what occured after i had submitted my review. I encourage others to be watchful of their credit and scammers!

All items I have ordered have always been delivered on time. Customer service is professional and very helpful.

I have been a customer for several
Years and never ordered a single thing that I didn't absolutely love!