Midnight Velvet

I purchased a pair of their Button Leg Capri's in white. They arrived in a timely manner however, they are not white. Not even close. They aren't Ivory, off-white, or cream either... they are beige. I'm not going to pay to return an item that is clearly misrepresented in their catalog. This will be my last purchase from their catalog or any others like them!

My account balance showed zero online which would not allow me to make payments online. I sent them a certified letter requesting that the account information be fixed so I could pay online. This was not done and in addition, Ginny's account was also messed up after talking to Midnight Velvet collection where I was not allowed to pay online for Ginny's also. Now both Midnight Velvet and Ginny is calling. Payment s are not being made because of changes they made to my payment method. Both Ginny's and Midnight Velvet are at the same address. The Customer service and collections department for these companies suck.

I always read reviews before I order online and saw quite a few negative reviews for Midnight Velvet. I've received catalogs from them for years and decided to go against reviews and place an order. So sorry you had a bad experience, mine was great. I love both items and received them very quickly. Ordered a necklace and earrings and they came in a beautiful gold and white box. I already have 4 items on my wishlist as soon as I pay off my 1st 2 purchases.

Ordered shoes from them, wrong size so I sent them back asking for a larger size. They sent the same size the second time. I sent them back telling them I did not want the shoes at all. They emailed me a receipt saying they received them and then they're charging me for something I never bought.
This is a horrid company and they need to be looked into.

I was very surprised that the cardigan that l recieved nice as it was unfortunately did not fit. But the issue becomes the amount of money they tried to return for my purchase was less than the amount of the purchase price plus tax, for whatever reason midnight velvet felt if was proper business practice to keep $2.35 of the tax for the item returned along with the $21.98 which they charged for shipping and processing. So honestly for me Midnight Velvet won't have to be bothered with sending out any more merchandise to my address again. Besides the $11.80 that l paid insurance at United States post office to return the cardigan due to the fact it didn't fit and wasn't liked enough to exchange and possibly be charged some sort of fee again...not sure because l chose just to return considering to much going on with upcoming surgery in progress to deal with the task.

I have a Bill for 205$ And I never even opened an account with them! I had to look them up just to see who they was. This is a store for Women I'm a Guy I don't even know what was charged, I don't have a Credit card. I'm confused

Don't order from here they give you a approved amount of credit then when you checkout even tho it's alot less they want a down payment for a amount worth more than the item is worth and everything is on backorder and then when it's suppose to be shipped it gets cancelled scam possibly

I'm so tired of having to send orders back that are mix ups and no fault of my own, either the person that takes the order can't speak fluent English or the distribution center is sending out the WRONG STUFF... My order summary is RIGHT but what's in the actual bag is wrong. Midnight Velvet get it together. You all want EVERY PENNY YOU'RE OWED, but NEVER COMPENSATE THE CUSTOMER FOR THEIR INCONVENIENCE... Please! At least act like you care. Does that sweater look like the dress I ordered... Thank you the customer

Midnight Velvet is constantly committing fraud. They are
Routinely reporting to all three credit reporting agencies that
I owe them over $600 on my account. I settled with
AmeriMark which is Midnight Velvet's previous parent
Company on April 19,2022, for $160.77 with Collection
Bureau of Hudson Valley (CBHV). I am not sure why
Midnight Velvet's accounting/billing did not make any
Adjustments but if this matter is not resolved immediately
Then I will have no choice but to file an Attorney General of
Wisconsin fraud complaint because that is what this is since
The settlement dated April 19,2022.

I called to inquire, (NOT PURCHASE) about a blanket/sock purchase. I specifically siad I was not ready to place an order until I was able to have a question answered regarding the product. I was transferred to another person where I left a message as they were not available. I did not give it another thought until I recieved the blanket/sock in the mail! I never authorized this purchase and will never order from this company again! Potential buyers beware!

I was approved several years ago for a credit account with this low budget company for a 1,000 credit limit and through out the years I've always made a small purchase never exceeding over $200 and never have I ever once been late on a payment I've always been a loyal customer, but now everytime I try to make a purchase these people are asking me for a downpayment at least have of the purchase amount although I have a credit limit for 1,000 and I have never used not even half of that credit limit amount, these people are deceptive liars and they don't stand by their word, and clearly for years their website indicates a 1,000 credit limit and I've never had a problem with making a purchase until now...I do plan on paying these idiot's completely off which my balance is under $200 and I will be closing the account never to return to their low budget very limited outdated products again.

My mother opened an account with them and was given a $100 limit. She bought some luggage and made her payments promptly until she fell and broke her hip. Then the badgering and threatening letters started. She only owed them another $20. I contacted them... spoke to a representative... explained the situation... and was told pay up! When my mom got home... she called them. They kept her on hold for 15 minutes and was told her bill had almost doubled because she was late. She was given an amount... she sent it in... and now is being hounded for additional money. This company is worse than scammers.

I have been told by midnight velvet that I am a gold member for my on time payments. With all of the crazy things going on now. I was late by just 7 days paying my bill. They hit me hard, screwed up my credit everything but never sent me anything about this! Now my credit is screwed up. I paid it one week after the due date because I got an email saying I needed to make a down payment on an order. I had no idea what was wrong! Spent hours on the phone with them, over and over again. Called passing the buck! I am very upset that they treat what they said " a GOLD MEMBER" like this with no warning at all. Well, they are losing this gold member. I don't owe them much and going to pay them off and that is the end of it! They treated me very badly. I will give my money to another who will appreciate it. This was the first time I was late in years!

I have been a customer to Midnight Velvet for a number of years. I love their clothing. It is very stylish and good quality. I get so many compliments.

Their catalogs have a code that allow anyone to open a Midnight Velvet line of credit with this code. Someone stole a catalog from my mother in law, opened a line of credit, and bought $780 worth of stuff. Luckily my mother in law was home when the box was delivered, otherwise it would have been taken off the porch. Then customer service tried to make is seem like it was our fault. Also, the inquiry showed up on our credit report. Truly a shady copy that preys on the elderly. STAY AWAY!