Midnight Velvet

I purchased 1 Carita wig on the midnight velvet credit card 0n 11/2/2020. After reviewing the wig, I decided to return it. I contacted the company and it impress upon me to use their return label and the RMA # to put on the label. However, after several calls, I was told by their representatives that I would receive a check in the mail for $65.54. Another representative stated, you will receive credit to your bank visa card for $65.54 It will take 28 to 30 days before it will be in my account. I called 3/8/21 to informed it has been 30 days and I have not received the $65.54.as you continue to report that it was sent out by mail. One representative reports, it was returned to my bank visa account. I informed it HAS NOT been returned to my account. The company representative stated, we will refund you $65.54, but did not and did something counterproductive and rotten. I paid a $40.00 payment and only want what is rightfully owed to me. The company representatives continued to say, we will refund you $65.54. The last representative I spoke to informed that I owe them 38% for re-stocking fee, $10.00 late fee and $7.95 for the label and additional $1.82 which totals to $38.32. I mentioned that I DID NOT receive return product information, only the return label. The representative referred to return information is in the middle of the catalog, under terms & agreement. Under Terms Of The Offer-Our offer to provide you with a credit account. Upon approval of an account, we will send you a copy of the account agreement. You will have the opportunity to return the merchandise and cancel the account after you have reviewed the agreement. Under-Agreement-You can view your complete Account Agreement at MidnightVelvet.com. Again, there is No information or instructions on how to return an unwanted item. This is deceit and rotten.

The quality for the prices you pay for clothing is awful. Whatever you do, Don' be late on ONE payment because it hits your credit which is WRONG...