• Micro Center

Micro Center

Overview

Micro Center has a rating of 2.63 stars from 189 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Micro Center most frequently mention customer service, credit card, and next day problems. Micro Center ranks 86th among Computer sites.

  • Service
    56
  • Value
    49
  • Shipping
    30
  • Returns
    34
  • Quality
    45

This company does not typically respond to reviews

Positive reviews (last 12 months): 7.7%
Positive
1
Neutral
0
Negative
12
10
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • She is a boss and hiding in a customer service uniform.
How would you rate Micro Center?
Top Positive Review

“Amazing customer service”

Shortee C.
10/21/23

My husband and I went to Microcenter to buy a tv. Gino was the only associate working in that department. He was running around helping everyone in that department. Kept coming to apologize for being with one customer who was asking ridiculous questions. When he finished with the customer he helped us out. We only went for a tv ended up getting insurance and a surround sound.

Top Critical Review

“Apple iPhone service”

Dean D.
1/10/24

Made an appointment to have someone run diagnostics on my iPhone 15 pro max. When I arrived the tech stated that I would need to leave the phone until the next day. What?! What a joke. What sense does that make? Human beings go into surgery and come out faster than that. May as well go directly to an Apple Store. PANTIESANDPUMPS.COM

Reviews (189)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (33)
Thumbnail of user edwards2137
1 review
0 helpful votes
January 4th, 2024

I was shopping and not once did someone ask me if I needed help. Employees were standing around and chuckling, talking amongst themselves. I am disappointed in the customer service.

Thumbnail of user cuddyc2
1 review
2 helpful votes
January 27th, 2024

I made the mistake of thinking the computer experts at the store could help me. The store itself is a nightmare. They have zero organization, it is like a yard sale.i spent several thousand dollars buying everything i would need to build a pc. The employees seem nice enough, but i don't think they know anything nor do they care. I am now at home with piles of redundant unrelated cables and hardware. Not one screw in this package fits any hole on the case or a single component. I have about 30 unmarked cables that don't seem to fit any port on anything.i think i may actually need 2, but thanks for all the decoy's. Considering i wanted all amd stuff i'm curious why half this crap is invidia. Too bad the stuff i was given isn't compatible, if only someone at the store had a computer database they could check this on...
i told the employee that computers aren't my specialty, that the thing i needed help with the most was making sure the components i was buying would go together.i was willing to spend what it took to get the whole package, like a kit. I didn't want the "auto-zone treatment". I specifically asked to make sure the hardware would be included. What i got is the opposite. None of the sealed packages i received have any type of instuctions or directions. The only documents included are legal disclaimers about how the manufacturer takes zero responsibility. Could they have labeled something, anything? Like these half dozen fans i'm supposed to install intelligently, couldn't someone have indicated the direction they spin? Maybe an arrow telling what side is the top? How about a cable with 7 connectors branching off of it, maybe more that the letters p and c would have been helpful. Lucky for me none of these cables match any ports so i don't have to worry. The icing on the cake is, now that i am home seeking help on the internet i can't even search for the parts as most of the labels include numbers and letters mixed together and printed in some robot font so there is no way to distinguish 0-o, 3-e, s-5, or 1-i-l etc.
in conclusion, after spending the whole day shopping at microcenter, i would have preferred being mugged and beaten.

Tip for consumers:
supposedly i can return all this stuff, i don't as of yet know how or if this will happen. and even if there is a full refund wasting time and money isn't free for me.

Products used:
so far none, as none of the parts in my "kit" are compatible.

Service
Value
Shipping
Returns
Quality
Thumbnail of user toniad39
1 review
0 helpful votes
February 20th, 2024

USE ONLY CASH OR YOU WILL GET RIPPED OFF,,, every time all the time... i will be pressing changes on whoever i can and everyone i can,,, im apparently not the only one. People have been reporting it since dec of 2023,, apparently they are doing nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user laurettak2
2 reviews
2 helpful votes
March 16th, 2021

Bought Clear Case for my iPhone 12 Pro Max for a good price from Micro centre. Got delivered in 2 days. The received product was clean and clear.

Products used:
Case cover for iPhone 12 Pro Max - Clear

Service
Value
Shipping
Returns
Quality
Thumbnail of user donbking
1 review
0 helpful votes
February 8th, 2024

Micros Center-DALLAS- Complaint!

Went in looking for good values on a PC and peripherals, for my daughter, who is home-schooling. The upselling started almost immediately, followed by a claim of a "discount of up to 10% if you apply for their store credit card." The process is on your phone, which already makes it difficult to read, for old eyes such as mine. After repeating sensitive personal info at least 4 times, the automated service (processed by Wells Fargo, one of the WORST credit processors), the system hung up on me the first time. After calling back and going through the process AGAIN, the auto system supposedly sent me an authorization PIN ( I NEVER got it!)

All this was happening WHILE we were at a checkout station, blocking up other paying customers. After almost 30 minutes of waiting, tons of frustration, and more NON-SUCCESS, I just decided to pay cash for the almost $3000.00 purchase! Their check verification was the same FUBAR ststem! Their in-store and online methods to check credit absolutely SUCK!

A "manager " came over, observed the situation, then just walked away. WOW! Now that's customer service! Even at an almost $300.00 potential discount, on the purchase it was not worth the time hassle, or embarrassment we had to endure... Were it not for my daughter, I WOULD have walked out, leaving all of my potential purchases sitting on the checkout counter. I'm sure I can find it elsewhere and WILL, in the future!

As it stands, they told me since TRANSUNION locked, froze, blocked, or put SOME DAMN Restriction on my credit (without my knowledge or authorization). They couldn't check my 825 credit score! They didn't even try to use Equifax or Experian, OR for that matter, even call my bank, where I have more than one 6-figure checking and savings account! With prices not all that great, and an ABSOLUTE HASSLE FACTOR to check out. NO THANKS.! I'M NOT goin' BACK! Their motto, is "Overpromise and UNDERDELIVER!" I REALLY WISH I'd left it ALL on the counter and told them where they could shove IT!

Tip for consumers:
Went in looking for good values on a PC and peripherals, for my daughter, who is home-schooling. The upselling started almost immediately, followed by aclaim of a "discount of up to 10% if you apply for their store credit card." The process is on your phone, which already makes it difficult to read, for old eyes such as mine. After repeating sensitive personal info at least 4 times, the automated service (processed by Wells Fargo, one of the WORST credit processors), the system hung up on me the

Products used:
new
PC and Monitor with all accessories

Value
Quality
Thumbnail of user johnm9320
1 review
2 helpful votes
March 13th, 2022

I both two speakers online here. It takes forever before I got it. One of the speakers is damaged. I called customer service to return it. He said he will send me a return paper works. But it was a lie, I never received anything. They packed the speakers like little kid. They put the speakers inside a big box without enough padding causing to moved around and damaged during the shipment. I highly discouraged the consumer from buying here if you don't want headache.

Thumbnail of user michaels11774
1 review
3 helpful votes
October 4th, 2023
Verified purchase

Couldn't have been simpler. Had receipt. Brought printer. Had extended warranty... it took close to an hour. They sent me to at least 5 people and 3 different places in the store, the knowledge center (no knowledge, service desk and registers... and back and forth.

Tip for consumers:
Attitude in "Knowledge Bar" was horrible and the overall experience was with about 7 people involved.

Products used:
Printer

Service
Value
Returns
Quality
Thumbnail of user fwear
1 review
1 helpful vote
October 20th, 2023
Verified purchase

When I purchased my Lenovo computer at MicroCenter in Marietta, GA, I had a heart-to-heart with the salesman. I told him I didn't want an extended warranty because my Gateway Laptop stayed at Gateway for over a year and I had to buy a new one anyway. He told me that because the repairs are done locally at Microcenter, they had resolved the problem of long repair times. I bought a 3-year warranty. That was around January, this is October. The desktop failed and I got a replacement. The desktop failed again, and I contacted Lenovo to see if they could fix it, and they referred me to BestBuy saying BestBuy would have the failed motherboard and could repair it within 24 hours. BestBuy, on the other hand, told me they needed 3 days for diagnostics, and then they would ship it to Lenovo, which would take another 3-4 weeks, plus shipping. So, I reluctantly took it back to Microcenter. They told me 10 days to do the diagnostics and then they would most likely ship it back to Lenovo for repair, and that it would be over a month.

I can't be without a computer for a week, much less a month. I've clearly made a bad purchase with this Lenovo T5 26IOB6 computer and a 3-year Microcenter warranty. A warranty that takes a month to repair a desktop that just needs the thermal grease replaced is unacceptable. The repair is done. I paid for it out of my pocket. It's the second repair I've paid for out of pocket. It took about 3 hours at a reputable repair shop. But if it fails again you can certainly count on another review.

Tip for consumers:
Warranty Violation

Products used:
Computer

Thumbnail of user timb1394
1 review
3 helpful votes
November 12th, 2022

Bought a PowerSpec G439 from here with a 2 year warranty right around a year ago. Have been getting an error saying "Over current have been detected on USB device! System will shut down to protect motherboard". I brought it in a week ago tomorrow, and it still" hasn't been assigned to a technician" is what I've been told. I've now been told twice they are going to email the manager to get an update, and they don't know when he works again. So much for their 48 hour repair service... I'll never buy from here again

Service
Value
Quality
Thumbnail of user deand409
1 review
0 helpful votes
January 10th, 2024

Made an appointment to have someone run diagnostics on my iPhone 15 pro max. When I arrived the tech stated that I would need to leave the phone until the next day. What?! What a joke. What sense does that make? Human beings go into surgery and come out faster than that. May as well go directly to an Apple Store.
PANTIESANDPUMPS.COM

Products used:
Apple Service Center

Thumbnail of user shortee030684
1 review
0 helpful votes
October 21st, 2023

My husband and I went to Microcenter to buy a tv. Gino was the only associate working in that department. He was running around helping everyone in that department. Kept coming to apologize for being with one customer who was asking ridiculous questions. When he finished with the customer he helped us out. We only went for a tv ended up getting insurance and a surround sound.

Thumbnail of user chuckl214
1 review
4 helpful votes
January 27th, 2023
Verified purchase

Bought a Maingear laptop through Microcenter that had problems with USB-C drive. Sent it under warranty through Microcenter customer service - it was returned to me twice over four months without being fixed - after which I was told that I was then outside the warranty period so they were no longer responsible.

Every interaction with service department was unsympathetic, dismissive and unhelpful. I was told by the service manager that he would try to resolve the issue and I received zero followup until I walked into the store a month later. If the service is this poor from a brick & mortar store - just buy from Amazon or BestBuy.

Service
Thumbnail of user micahb88
1 review
1 helpful vote
October 10th, 2022
Verified purchase

Don't expect good, honest service from anyone in the store unless they're getting commission for it. If you are not a computer expert, you will be paying the maximum amount of money in repairs, warranty coverage and actual hardware. Additionally, none of the cashiers have the energy to work in retail.

Thumbnail of user dashurf
9 reviews
10 helpful votes
August 8th, 2021

I went to MicroCenter to buy a laptop - after my 1-yr old laptop, from a maker I will not name, simply, died on me without any known damage or warnings.

First, I researched the laptops in stock, via MicroCenter's website; and finding what I wanted was listed, as being in-stock.

I met and engaged with a sales associate, sharing what I found online and requested for verification. I, specifically, asked to be verified that the laptop had a "specific feature." The associate retrieved the model from stock and assured me it met my specifications. (Unfortunately, you're not able to open the package to, actually, view the product to check it matches your specs.)

However, after getting home and opening the package, I discovered it lacked the very spec I indicated as a must have. (I commuted a total of 70 miles for this).

I contacted Customer Service - who was very understanding of my issue - and the Rep began to initiate a solution. The Rep put me on hold and contacted the Store and spoke with a Manager. I was told to return to the store, as I needed the laptop for immediate use. I began the 70 mile roundtrip journey, again.

Once at the store, the Manager - after apologizing for the error and it having to cause me such another long road trip - to resolve the problem, actually, provided me a laptop which was an upgrade and offered other financial reparations for the trouble caused.

I, only, accepted the upgrade - making him aware I wasn't attempting to scam the store and declined the other financial offer.

Overall, I reminded myself that for future computer and electronic purchases, MicroCenter will be the FIRST resource I use. On past visits, the staff, always, greet you upon entering the store, asking how they may assist you. All my past experiences have been met by efficient staff and services, along with a very clean store.

Products used:
Laptop computer

Thumbnail of user sanketj4
1 review
6 helpful votes
June 23rd, 2022
Verified purchase

Reserved a Smart TV online upon conversation with the Micro center customer rep over phone. He assured this is brand new TV and I can reserve it by paying the amount on the website. When I went to pickup the TV at their Paterson, NJ which almost about 45 mins drive, store manager says if I need the TV I will have to pay extra $800. He said website has incorrect data and is maintained by their Corporate office. He can do nothing about it.

One piece of advice to the company. Be little professional and stick to your word. Never going to recommend them to any of my family & friends.

Tip for consumers:
Stay away from them

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user laurieb758
1 review
0 helpful votes
January 13th, 2023
Verified purchase

A morbidly obese associate told me that I need a driver's degree in order to buy a lab top. The man was getting on my nerves. What if I had epilepsy? So I did get a lab top with a state idea. It's none of that big slob why I don't have a driver's license. So happy with my lab top, but I am unhappy with that sales associate. He needs to go to a gym. I believe that he mistakenly believes that all adults have driver's licenses. I am highly offended.

Tip for consumers:
I sad bad things because I felt like I was treated like a piece of crap.

Products used:
Lab top, Word 365, camera

Service
Value
Shipping
Quality
Thumbnail of user robertb8331
1 review
1 helpful vote
May 8th, 2023

Never heard of this place, but my son asked for a computer and suggested this business. After placing an order, company wanted a photo copy of my drivers license and a photo copy of my credit card. Seems way too easy for this business to steal too much information from the customer especially information linked to my bank account. Needless to say, will not be ordering from them in the future and will go to a more reputable and known establishment. Be advised and careful if you do place an order.

Tip for consumers:
Do not order anything online with the company.

Products used:
Only potential purchase of a computer and order was cancelled due to not wanting to provide a photo identification and a photo of my credit card linked to bank account. If this business wants to encourage any online orders, it should deal with fraud in a less intrusive and more secure way. I mean even my bank alerts me when suspicious activity occurs and sends me (and all customers) an alert immediately to lessen the chance for fraud without wanting PII that is easily stolen/sold to nefarious companies.

Service
Thumbnail of user sashaf42
1 review
1 helpful vote
June 20th, 2021

Hello, all sites are scam. People get paid to give positive feedback, as I do, but I didn't give positive feedback. I don't want them to cheat people

Service
Value
Shipping
Returns
Quality
Thumbnail of user ericka119
1 review
3 helpful votes
April 25th, 2023

It saddens me to have to share this frustrating experience with a store that since 2019 was my preferred option for purchasing computer equipment and services for my small business. Multiple purchases and a true promoter of their services I was until recently, when I had the bitter experience of taking one of the same equipment purchased from them to the technical department so that they unlocked the PC since we had forgotten the access pin. To my surprise, after 2 days, due to an "error" by one of their technicians, they deleted all the data from the PC, which, being for commercial use, contained hundreds of documents and an image bank with more than 5,000 photographs, most of them They bought and others paid through photographer services. All of them used to update social network profiles of more than 12 companies for which our office manages their online presence. Despite the fact that the store sent an attempt to recover the data to an external place, we found ourselves obliged for the duration to try to get the pc back, to pay again to recover the data and the hundreds of images owned by the companies to which we take their networks, so as not to lose the contracts we have with them.

To make a long story short, the computer was returned a month and a half later, and not with all the data recovered, and our small business lost over $15,000 due to this error by one of their technicians. We formally request that the store take responsibility for this damage to our office, but to our surprise they have decided not to do so, demonstrating with this that there is NO guarantee at all in their repair shops. This is definitely serious. But since we live in a rights society, this company was currently sued for damages in the Gwinnett courthouse. Very soon I will update on this case. In the meantime, I invite you to take all the necessary precautions before trusting a company like Micro Center, which if for some reason something similar should happen one day, does not offer any type of guarantee in its equipment repair services.

Products used:
PC

Service
Value
Shipping
Returns
Quality
Thumbnail of user donf305
1 review
18 helpful votes
May 22nd, 2020

While I was shopping at the Mayfield heights location my daughter was made to feel extremely uncomfortable and she begged me to leave which we did with haste. Anyway this guy with a limp looked her up and down and then winked at her of course without me seeing cause I would have knocked him out, but anyway my poor 16 year old daughter was so upset she cried the entire ride home which by the way is over an hour. I Will never shop online or in-store at micro center ever again. Sincerely one very upset parent

Thumbnail of user constantinad
1 review
2 helpful votes
May 9th, 2023

I had a cracked computer screen, they took 2 months to tell me it will be $480.00 to fix, I said ok, then they stated a month later that it will be an extra $260.00 then tried to convince me to buy another computer instead and offered me something with less data than I originally had. They was trying to convince me it wouldn't be worth fixing. So I told them to put the data on a hard drive so I wouldn't lose the information on my computer. I was planning on taking it somewhere else to get fixed. They told me they didn't have my computer back there anymore, when I went to go pick it up.

Tip for consumers:
I will not be going through them for my repairs

Products used:
Repair center

Service
Value
Shipping
Returns
Quality
Thumbnail of user miguelm375
1 review
0 helpful votes
October 22nd, 2021
Verified purchase

About a week ago, I ordered a PC online and made the mistake of having it delivered to my house. A few days later I see that my money is refunded and I get an e-mail saying that they canceled my order. It's really frustrating when you trust a website/company and they just cancel your product with no follow-up. In hindsight, I should've just picked it up at the store that day and this would have been avoided. So a suggestion would be to reserve your order and pick it up from MicroCenter.

Thumbnail of user dominickr46
1 review
0 helpful votes
August 25th, 2023

I brought my laptop to Micro Center to get a blown cooling fan fixed/replaced. The reason I chose Micro Center was because I figured they would have the part on site and I wouldn't have to wait the 7-10 days for them to order it. I was wrong. They told me the part would arrive in 3-4 days and the repair would be completed in 7-8 days. It wasn't. I'd be okay with that, but there was zero communication. There is no phone number to call and the "service update" text number on the receipt is apparently not monitored. When I finally got a phone call (despite specifying all communications by text) I went to get my computer. The young man at the counter was also the technician who worked on my computer. He laughed and said that he had forgotten to connect the display wires and had to go back and redo that. He slid my laptop across the counter and I asked him where the power block and cords were? He looked mystified. He disappeared into the back and came out several minutes later with them, again assuring me that the computer works 100% perfect! Maybe I should have asked him then and there to show me. Ah well... hindsight. Got home, plugged it in and... nothing. Stayed up all night, into the morning trying to get it to work. Got it to flicker a little bit of life, enough to do a factory reset. *sigh* Nope, even that didn't help. I cannot emphasize enough, never, ever, EVER go to Micro Center for your tech repair needs. I don't know how they stay in business.

Products used:
Repair service

Service
Value
Quality
Thumbnail of user carleei7
1 review
2 helpful votes
January 5th, 2023

They wipped joe bartolozzi's sd card now his mine craft world is gone L. Micro center and L guy working on the PC

Thumbnail of user danab731
1 review
3 helpful votes
December 2nd, 2022
Verified purchase

I recently dropped my laptop off for a black screen. Two days later I contacted Micro Center via chat and was advised that my computer was ready. I was given my computer tried turning it on and still had a black screen. Another tech advised it's probably my motherboard and it would cost over $500 to put a new motherboard in. After doing some research the motherboard was less than $100. I then asked how much it would cost to remove the SSD Drive and was told $135. After watching YouTube on removing the SSD drive it took less than 5 minutes. They just rip consumers off.

Tip for consumers:
Do your homework first before making any decisions or buying products

Products used:
Computer service

Service
Value
Quality

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From the business

Micro Center - Computers and Electronics - Thousands of products to buy: desktops, laptops, monitors, build your own PC parts, upgrades, digital imaging, printing supplies, portable devices, audio equipment, software, video games, movies, tech books, p...

Company Representative

Thumbnail of user jamesa234
James A.
Typically does not respond to reviews

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2.6
189 reviews
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