Purchased a 64GB iPhone X from Gazelle because I bought a MacBook Pro and had a good experience and was hoping for the same. IPhone arrives and i goto AT&T's website and do an IMEI check to find out that the iPhone is still being paid for by the original owner. Contacted Gazelle thinking they would cross ship a new phone with me. At first they said they would have to put me through a return process and i pushed them on it because i wanted an exchange not my money back. They said in order to ship me a new device they would need to see that the "stolen" device they sent me was in shipping back to them. I now feel that i have no device, no money and no recourse. Have not received any information from them, since they now know that there getting there device back without having to show proof that a different one is on its way to me. Someone should report them to the BBB, and perhaps with the ability of people to finance equipment they may need to change there business model. This can work if they can get co-operation from the carriers and only then can it work. Going to try again to get them to ship me a different device.