MetroFax

I have tried to cancel my account - from the US - and you are not allowing me to do so. I keep getting sent emails that you can't do it due to a security issue for my card, of which there are none. You have 74 one star reviews which I wish I had seen prior to signing up. Please cancel my account so I don't have to cancel my card.

Buyer Beware: Several years ago, metrofax was a great service adn would allow custom cover sheets. This is no longer true. They were taken over by j2 global which moved them to their inferior efax platform.
Other things you should consider before going with metrofax. They automatically charge your credit card for another year if you are on the annual plan, and notify you after the fact. They also will not port any number they assign to another service, thus you either remain with them or have the expense of changing your fax number with all your clients. Both of these are spelled out in their contract, but are reasons to avoid this service.

I opened an account in Sept 2014 charged to my credit card. I did not check the card charges for 6 months as I rarely use the card. When I did, I discovered that I had been double billed for the account. There were charges for two accounts each month. I could find no way on their website to cancel the account, so I sent an email to their sales department on Feb 2,2015 ordering a cancellation of my account. That was ignored and just today, March 6,2015 I called and ordered cancellation and requested a refund on the double billing. I was informed that there is a "NO REFUND" policy. There is a chance that my credit card company will order a refund, but I won't know for a week while it is all reviewed. I do not like their attitude. Mistakes are not their fault. They are the customers fault. Watch out if you use Metrofax.

Chris was very helpful with getting the issue resolved. I don't fax much now that I'm semi retired and Chris was able to get me a lower price plan.

This company has no integrity. I've had multiple problems with their service. The worst is not that they received my request to port to another company (because i need more security encryption that they do not offer), they cut off my ability to receive faxes and continued to bill me. I called metrofax to investigate why i can't receive faxes and they sent me one from their office, yet no one else can get a fax thru to me. Low integrity. Bad service. Absolutely i would not recommend.

Site was challenging to use, erased not very old faxes without notice, and made it as difficult as possible to cancel account. After I cancelled my account on the website and it confirmed it, they sent an email later in the day saying they were unable to cancel my account and I had to online chat with a representative to complete the process. The chat was time consuming to find and of course it was closed for the day so I emailed and got no response. A few days later I got on their chat after a wait just to be told it was already cancelled. I hate places who do business like this. One should be able to cancel accounts without a hassle. Glad to be done with metro fax.

I have been trying to cancel my account since April of 2019. They keep billing my credit card company. When I called customer service, the person on the line was confused and would not respond after I explained my problem. He just didn't answer when I asked if he heard me. I asked he to repeat what my complaint was, and he could not provide me an answer. Spoke broken English and would begin talking fast so you could not understand what he was saying. I will never use this service again.

I cancelled this scam company at least 3 times. They even somehow got ahold of my new credit card info and updated my account themselves! Trust me go elsewhere if you really have to send a fax

The other negative reviews on this company deceptively preventing service cancelation are true. There seems that nobody is available to call directly to stop a service I no longer require. The online site will not allow you to cancel until they allegedly wait for a final payment. Very predatory practice. I will be filing an official complaint through the State Attorney for credit card fraud activities since they force repetitive payments without a timely and responsive customer support mechanism. Customers are unnecessarily paying for a product they cannot opt out of.

I signed on with them, on a trial offer basis. It was so simple: Just enter your Recipient and upload your attachments with the cover sheet (provided). No worries, no foul. WRONG. Several faxes had to be resent at least 2-3 times due to system or site error or bug, or "system not processing, please try again later" or better "invalid upload or processing, please try again later". Horribly unacceptable. Contacted their CS about it via email (as it's evidently their only means of communication) and all they responded was a deadpan, canned response. Very poor service compared to their fierce competitors. PASS.

Don't even try this Company! This company makes it impossible to cancel your subscription. I emailed them to cancel effective the following month and received a reply that I needed to call their billing dept to cancel and my account would remain active until that time.
Unfortunately, each time I tried to call the # provided, I would get a fast busy signal when choosing an option. It didn't matter which option I chose, even a new sale or upgrade of my account. They make it impossible to cancel your account by phone and tell you that is the only way it can be done.
According to what I have seen on the internet, there is a class action suit against them in California.

I was alerted by a client that his fax could not go through. I tried with my landline fax, and it did not go through. Tried to call customer service (had to search Internet for a number) and got a recording, "Telephone customer service is no longer available." Long holiday weekend and nothing I can do until Tuesday - outrageous! I am obviously switching companies first thing Tuesday.

I suspect that this is a scam of sorts. I signed up for the free trial but was billed immediately. When I spoke to the representative in "billing", I was offered a less than plausible explanation about a billing error and he offered an account credit but did not want to refund the money was this would be "very complicated". I did not accept this and was passed on to someone else who eventually agreed to close the account and provide a refund on the credit card. I'll report back if the credit goes through as promised. By the way, the software works well and I would have continued to use the service if it had not been for this issue. It's a pity that Metrofax has to resort to this kind of thing to improve cashflow!

I've been having trouble with Metrofax not being able to"validate my subscription" so none of my faxes will send. It's been 3 months this way, so I called. I explained the problem to someone in India, I believe, and he said, "Ok, can I put you on hold?" so I said "yes". It's been 2 hours, 16 minutes and still counting. NO KIDDING. I'm canceling the service if I can figure out how. This is just ridiculous. *******721 is my fax number. Don't bother using it, though. I'm done with Metrofax. They are rude and their service is terrible.

I used MetroFax for about a year and a half and then a few months ago they completely changed it. No notice, no heads up, nothing! The "new" Metrofax has many of the useful features stripped out: no selecting cover pages, including custom cover pages, the fax previewer is horrible (was in previous Metrofax also), the interface is confusing and poorly designed, transmissions reports are spurious and unreliable, no ability to add frequently used fax numbers to quick contacts list, when faxes are moved between stored folders it often takes a long time for the faxes to show up in the new folder. In general it reminds me of going back to Windows 3.11. I am looking to replace MetroFax ASAP.