MetroFax

These people make it as difficult as possible to cancel your trial account. You can either call a number that doesn't respond to your input (such as press a button to talk to a rep) or you can chat online with one of their reps. As soon as you state that you are there to cancel your account, it takes the rep on average 3 minutes to respond to every one of your responses and then he tries to sell you more services. Only after you yell at them at caps lock to cancel your account do they do it. Such a waste of time.

I was billed for service from 5/28 through 6/27. I was also charged an "overdraft" amount of $10 in case I went over. I use it about 8 times a month. They did say they were refunding me the $10 as it was a billing error. When I asked if I could get a credit for a free month since this issued an overdraft on my buisness account (end of month, hard times) ;) They said no they could not. So I decided to cancel my service and I asked for a refund of the 7.95 they charged me for service 5/28 to 6/27 and they said no. I called an spoke with someone with a thick accent and could hardly understand him, he said nope. I asked to speak to someone else and he said no, there is nothing we can do. Stay away. Poor customer service.

I subscribed last month for the 7 days trial, I sent 3 faxes that I got confirmation they were sent but never received on the other end so I canceled the trial period few days before expiration but I still got charged. No life person to talk to

It's hard to cancel your subscription like you have to talk to a representative. Also, they don't send you any communication before charging your bank account. They operate in such a scammy way. I will not use it again and don't recommend it!

I get if the terms of service literally say they are "nonrefundable". I thought I'd cancelled the service (didn't take notes so can't say with certainty that I did or at least I didn't follow through to ensure it was). When I realized I was still being billed called them up, they acknowledge hadn't used the service in months and just robotically would keep saying "there are no refunds". So while technically they "are right" from a customer service and policy standpoint, definitely avoid.

As faxing becomes less and less needed at least can take satisfaction that my $7.95 fees won't last them long and will take pleasure knowing this company becomes increasingly obsolete. Keep this in mind as they know this too and obviously a driving factor behind their "no refund" policy. Knowing all your customers were leaving leaves apparently leaves them no incentive to care or give reasonable service.

According to their website, the cost is $7 a month. The NEXT month, I was about billed $17.00. I had sent three faxes the entire month of my first month of paid use. They explained the cost increase was 'some form of forecasting payment due to sending three international faxes.' I canceled my service immediately. Guess what? The next month... after canceling? I received an email informing me that I was just billed for another month. DO NOT USE MetroFax.

My company is changing email domains and I updated my email address on my account page in MetroFax who I've had for more then 7 years. I tried sending a fax and got an error. I called Customer Service and after 30 minutes on hold I spoke to an offshore rep (India based). She kept telling me she didn't know what to do - to wait and see when I could receive a fax. I asked her to transfer me to a supervisor and she stated that she coulnd't do that because she's workign from home all the time she was making weird noises and popping something. We are a company that heavily relies on fax usage and receipts. I asked her if anyone would get back to me and she said "I DON'T KNOW how about you be patient?" Are you kidding me!?

They will charge your credit card for things you never use... They will say" well you subscribed" you should have known we would continue to charge even though we could not make the system work for you... They have very poor business practices... Don't take the temptation to give them your credit card number to see if it works for you... I assure you they will keep the info and continue to bill you until you force them to stop...

If you are an Allstate agent in the U.S. I wouldn't risk my money.

I have 4 agencies... They ripped me off!