MetroFax

I have been using metrofax for several months and all of a sudden I was charged $140 for faxes that I cannot even confirm were all valid and now it is IMPOSSIBLE to get someone who is competent and willing to help on the phone. I am so upset right now, I am a small business and incurring these costs right now is not only detrimental to my business but its affecting my personal finances. I am so disappointed in this company, I just want my money back and I will NEVER recommend them to anyone in the future!

Awful, terrible, customer service (Mehgan my latest could not have cared less). I have tried to cancel this account. I have sent cease and desist letters and revoke billing authorization. I have tried to communicate with them. The only thing this company cares about is making another $10 for another month and screwing people over. They make it easy to sign up an very hard to leave... its a clear indication that they actual have NO VALUE and they know it so they are all about scamming a little more money to survive. THERE ARE SO MANY ALTERNATIVES -- FIND ANY OTHER SERVICE.

I had an account with Metrofax for several years, and when I went to change providers they absolutely would not port over my fax number. I was disconnected multiple times when I called, they told me I needed a PIN number to port over the number, but they would not give me the PIN. They then told my current provider that my fax number was canceled. It has been exasperating and their customer service was extremely unhelpful as they routinely told me the porting would go through, but it did not. DO NOT WORK WITH THIS COMPANY.

I have a client that is looking to switch to e-fax. I am an IT field engineer and quite frankly, I am tired of going back and forth with the local LEC (local exchange carrier) with the faulty POTS line. Have been researching efax services, heavily, and I cam across Metrofax. Their pricing seemed OK compared to most but I still had some questions. I began live chat with an agent. Right away I was not pleased. Very long pauses in between answers; either they were being over worked or they were using a translator and I only say the latter because their grammar was not proper English. So, strike #1.
I asked about cancellation if we sign up for a year and if we, for instance, were not very happy with the service, could we cancel and get a pro-rated refund. Another very long pause in communication, the agent came back and said that we could cancel at any time... I pressed the issue about refunds and asked where at in the terms and conditions she could point me to where it would be legally binding... she then said refunds are not allowed. Strike #2.
Now I am very suspicious so I google "problems with metrofax" and came across this site.

After reading through the common and reoccurring complaints, Strike #3, they're out and done. I wouldn't touch them with a 10 ft pole. I thanked her for her time and told her that I am no longer interested due to the plethora of bad reviews and lack of positives.

FYI: for those reading this review because of it being so hard to cancel a subscription; google " FTC hard to cancel " to get you started. Also, use a 1 time use virtual credit card if your bank offers such a thing (they generate a credit card number to use that will only work 1 time so reoccurring fees and other charges would then get declined).
Good luck everyone!

I canceled my trial couple days after but was refused refund, i asked for refund they said no, very bad

Forget customer service with these guys. I am now at the end of month TWO trying to port a number with these guys. I have called EVERY DAY (Monday thru Friday) for three weeks, and gotten a different excuse as to what the problem is. This is the FOURTH time they have asked me to send the same information.

I am a computer consultant for 30 years and this is the poorest customer service I have seen in my life. Do yourself a favor and read almost all of the other reviews here (almost all negative) and believ them. I have spent over 30 hours trying to resolve this, and now found out that they did the same mistake from the beginning. This has cost my customer OVER $400 dollars. Customer service with Metrofax is a complete fraud. Think I am kidding? Google "metrofax reviews" and see for yourself.

While not resolving the problem, I did notice that they DELETED ABOUT 50 Negative comments from their Facebook account, and made it so that people could not post to their Youtube videos, as I am sure people posted nebative things there also!

I was a customer of Metrofax, and I had an extrmely bad time in cancelling my account. You are not able to cancel online. Cancellation requires online chat or phone call. I tried using the online chat. At first I was in queue for about 20 minutes. My computer crashed so I needed to do it again. The second time I was in queue their cloud connection was lost several times. Then I was diconnected by the agent. Finally I needed to call and my account was cancelled.
METROFAX MAKES IT EXTREMELY DIFFICULZT FOR ZTHE USER TO CANCEL.

Don't get tricked by Metrofax 14 day free trial, as it turns out it is not free and has hidden fees, you get charged for something you have not used and will not use (in my case charged for 100 pages against 24 sent). My free trial took only 2 hours after which I demanded to cancel my subscription.
I purchased a free trial today for 14 days, no activation fee, sounded great, attractive and their platform is convenient.
I was sending fax to France, had 2 unsuccessful and 1 successful try to send fax (total 24 pg). I had not received the delivery confirmation in email yet, when my access was blocked. From first attempt to send fax I was charged $10, I thought it was for activation, but as it turns out it was for international fax not even knowing yet how many pages I was going to send ($0.10 per page x 100) I was charged for 100 pages and no logical explanation from any agent why. I contacted via chat with 4 agents. First one said I am on multiple chats and will respond as soon as I can, and disconnected without helping me. Second just said hi, and I ended up talking to third agent named David. His explanation was that since I am sending international fax I am charged $10 for 100 pages allocated to me for that month, he could not even give me a breakdown how much I was charged per page. I located that info myself, $0.10 p/p to France. And he referred me to terms of service. Terms of service referred to paid subscription, not free trial. Nothing saying that international fax is not covered by free trial. I demanded to cancel my account and give refund, which he refused saying the charge is for 100 pages international. I only sent 24 international, he does not even know if I will use all 100 for international or not, local US and Canada have no fees. Even though I don't know where he took from 100 pages allocated to me, my plan of free trial and later $11.75 p/m gave me 550 pages send/receive, after free trial 550 send/receive any time within 30 days. It says free trial - no contract - no activation fee. As long as it goes to refund I am referred to terms of use which basically is a contract. The issue is not in $10, it is a principle, because MetroFax should not attract people when there are hidden terms of use, that you discover suddenly when charged. MetroFax must really also work on their customer service, I don't have hours to sit and wait until the agent will respond to multiple customers and will not even give satisfactory information because the window times out or agent gives info and ends chat without asking if I have more questions. Very disappointed! I have used different services and none of the services have this type of service, and no phone number to call. Last 4th agent opened ticket saying will refer to financial dep, but no guarantee for refund, as they will be investigating. At least last but not least agent had good answer, instead of just saying no we do not give any refund to anyone. Absurd!

On September 9th 2020 I signed up for a FREE seven day trial with MetroFax, a J2 company. I used the service that same day and cancelled my free trial online on September 13th 2020. Realizing I would not use the service as originally thought. MetroFax continued my account and to charge me $9.95 per month. I contacted customer service via email TWICE, pointing out that I had already canceled my free trial and to refund the monthly charge as it was not authorized. My account details will also prove I've NEVER used the service since that "free trial." They just charged me again on January 23rd 2021. This time I contacted them using their online chat. The representative wanted CC details in order to simply look at the account (which wasn't necessary, he was just difficult). Since I don't use this service, I had to create a new password to even log in to get the details the agent wanted. I cancelled again during this time during our chat. The agent a few minutes later said you only cancelled just now so there's nothing I will do for you. And that was it. When I responded, he ended the chat abruptly. This company scams customers and does this same thing OFTEN. Here are many reviews stating the same issue: https://www.sitejabber.com/reviews/metrofax.com I have filed fraudulent charges complaint with my CC against MetroFax.

Service is cumbersome and a challenge to cancel. The chat feature is a joke as well. Stay away from Metrofax.

They keep charging you no matter how many months you done told them you don't want it ROBBERY it's sad

I signed up for a free trial then canceled the account a day later. Charged me $34.95 and refuses to refund the amount.

Nothing works! No phone service to anyone! Verified Password does not work. Chat does not work. They are not in business