I've been having trouble with Metrofax not being able to"validate my subscription" so none of my faxes will send. It's been 3 months this way, so I called. I explained the problem to someone in India, I believe, and he said, "Ok, can I put you on hold?" so I said "yes". It's been 2 hours, 16 minutes and still counting. NO KIDDING. I'm canceling the service if I can figure out how. This is just ridiculous. *******721 is my fax number. Don't bother using it, though. I'm done with Metrofax. They are rude and their service is terrible.