Rod P.

I suspect that this is a scam of sorts. I signed up for the free trial but was billed immediately. When I spoke to the representative in "billing", I was offered a less than plausible explanation about a billing error and he offered an account credit but did not want to refund the money was this would be "very complicated". I did not accept this and was passed on to someone else who eventually agreed to close the account and provide a refund on the credit card. I'll report back if the credit goes through as promised. By the way, the software works well and I would have continued to use the service if it had not been for this issue. It's a pity that Metrofax has to resort to this kind of thing to improve cashflow!