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Long time customer, excellent customer service
Tire rack always offers quick shipping, fresh inventory and great prices
Long time customer!
After posting my issue with Metrofax, a customer service representative, Fiona, reached out to me trying to resolve my issues. I would like to say, all is well, and I have been taken care of and look forward to many more years with Metrofax. As I stated in my original review, the actual service works great!
First off, actual service is fine... I was able to send and receive faxes just fine. When I set up my account, they gave me $4/mo plan since I rarely use faxes. I prepaid the account since I didnt want to deal with a monthly bill of such a small amount. No one advised me that any prepaid amount is non refundable. Fast forward a year, they sent me an email that my price is gonna double. They refuse to refund MY credit balance or honor the $4/mo price until my balance is used. I have no problem with a company wanting to charge more since I can choose to pay more or leave, however they never told me the $4/mo plan was only for the first year and never told me any credit balance is not refundable. They are owned by EFAX, just a cheaper alternative they can throw a customer to if they refuse to pay EFAX's high prices. I will stay with them until my credit balance is gone and then I am going to redfax.com
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Hello James,
We are so vey happy that Fiona from our Social Team could assist you in resolving any issues you were having. We are thrilled you will be staying with us and value you as a long term loyal MetroFax customer. Should you have any additional questions or require assistance at any time, please let us know or message us at socialsupport@metrofax.com.
Many Thanks,
MetroFax Support Team