Mercari

I was live on Mercari for two days and I was shut down.
I was told my 1950's black Americana salt and pepper shakers were offensive and they shut me down.
I had 4 sales for over $300 and they have stolen that from me
That has been about a month right now.
They wont respond, won't re-open account, nothing
They are still allowing people to send questions and make offers, yet I am not allowed to respond, so they are damaging me and my prospects of growing my business.
This is a very very poorly run business. I can see all the Black breasts and butts I want on their site, but simply cant sell Black Americana salt and pepper shakers

Mercari does not follow their own policy. Under their community guidelines they state that users cannot make statements that are false, defamatory.
They allowed a buyer to leave me a negative review with very specific comments that were untrue and defamatory to my account. They also did not require the buyer to upload photos to go along with their claim. The buyer never contacted me to let me know there was a "problem" with the item. After several attempts, even showing them the specific wording in their guidelines, they refused to remove the review from my profile. They allow buyers to make false claims on an item in the sellers review and do not give a seller any way to defend themselves against false claims. This situation also was one where the buyer did not ask for a return/refund. They kept the item that was supposedly badly used. Cleary a false claim
If they had no problem keeping the item and never had to submit pictures to show it.

Tried to make a purchase on Mercari... seller contacts me within hours claiming she sold them on a different site (super unprofessional!)... so I tried to buy a different pair of shoes from a different vendor... within a few hours mercari cancels my order and suspends my account... requests a bunch of personal info and come to find out I dont get my money back in time to purchase the present I need to for Christmas... why do they wait to ask for info until after they have your money?... super shady... avoid this site like the plague

DO NOT use Mercari to sell your items. It is a total scam, fraud, and waste of energy. I had over 100 valuable items for sale to which I just deleted. They do not provide an option to change the shipping option and yet they still charge you even when you agree to pay for shipping instead of the buyer. I have not ever used there shipping method and yet I still get charged for it. PLEASE do not sell your items on this site. BEWARE.

I open up an account with Mercari. Selling a new laptop for $600.00. Then they need $200.00 for activation fee so I sent it to them. They said this was a new policy but nothing was said about all this on there app. Next they wanted $500.00 for shipping fee. I said I only had $370.00. So stupid me sent it to me. Now they want $1000. 00 extension fee. I will be out $1170. 00 because I don't have that. The guy who sent money into Mercari already paid it. They won't refund any if the money. So my only option is to sent this guy my laptop and I will be out of $1170. 00 plus all my time last 5 days trying to resolve this. Never will do business with them again and I will make sure others don't.

As a seller this worries me! I haven't had issues with Mercari and I referred my sister to sell on the app, she loved it, she was brought and sold on this site! So the other night my dad gave her a credit card to purchase shoes for her daughter, she was sent a notice to verify the credit card ( understandable) she got the two items Mercari sends to the credit card and was ready to verify! Well she had issues trying verify this and just like that she was banned for LIFE! No chance to show them this was a legit card and also belonged to her dad! Is this how we run a business? I sell on Mercari and I am honestly shipping my last sales and getting off, that isn't right!

I was sold fake AirPods on Mercari. The serial number was legit but apparently had been reused over and over again. There's no way to tell that unless you go to the Apple store. Once I discovered this, I contacted Mercari. No refund because it was longer than two weeks. This site is a joke.

I've been using Mercari for over 6+ years until now. Last weekend a buyer placed an order from me. I dropped it off at USPS immediately. Then the next day Mercari allowed this buyer to cancel the order… after I had already dropped the item off and shipped it. Now I'm out the item and my money and the buyer just gets it for free. Mercari's customer service has done absolutely nothing for me. They've told me it's on USPS to route the package back to me. How is this USPS's fault? This is Mercari's fault for allowing this policy where customers can scam people. DO NOT USE THIS APP. They have no customer service. Go to Poshmark! I've never had this issue on Poshmark, their customer service team has even refunded me when USPS has lost my orders. Mercari does not protect their sellers.

All I have to say is they suck! Their over paranoid that your not allowed to use words like Ebay or Facebook or else your conversation is deleted between you and a seller or buyer! You get warnings for the dumbest things ever or suspended! If you have a problem they try and make it difficult to complain to them! When you do finally contact them their answers haven't a thing to do with what your original reason for contacting them for has to do with the subject! They dont honestly know their butts from their heads! I can see why so many close their account and I don't see this company lasting long! Which I hope it does fail too bc they are nowhere in the same class as Ebay!

No problem with the seller, but I made a mistake with what credit card I used. Reaching an actual person is like getting blood from a turnip. The number I managed to look up online (no number or email on the website) was disconnected no matter what extension I used. Finally contacted them through Facebook. It literally would take a day for them to reply to a message. The person replying hadn't even read the message I sent, I had to repeat myself. (Just scroll up to read the original message!) Finally was told, nothing we can do, thanks for understanding. When I pointed out it said differently on their website, they brushed it off, thanks for your understanding. I understand all right - that I should never buy anything from Mercari ever again.

It was my first time purchasing on their site, made two purchases soon as I paid for the 1st one the seller inboxed me stating they made a mistake listing the item and it had sold awhile back? Wth seller stopped responding and I never received my item. The next seller never even tried to ship the item. I was suspended after doing a charge back. Sellers are still up and selling. This has to be the worst platform for buying and selling please stay away.