It was my first time purchasing on their site, made two purchases soon as I paid for the 1st one the seller inboxed me stating they made a mistake listing the item and it had sold awhile back? Wth seller stopped responding and I never received my item. The next seller never even tried to ship the item. I was suspended after doing a charge back. Sellers are still up and selling. This has to be the worst platform for buying and selling please stay away.
Please reach out to our in-app Help Center or email support address at contact@mercari.com and we'll be happy to sort out this transaction issue with you directly. Rest assured that we'll be able to cancel the transaction and reimburse you for your payment in the case your item never was shipped by your seller. Thanks for your cooperation and we look forward to hearing from you!
Best Regards,
Team Mercari